Steven Allen Email & Phone Number

• Designed and worked to develop educational programs and courses that aligned with the chapter's objectives and the needs of its members.• Oversaw the successful implementation of educational programs, including coordinating logistics, scheduling sessions, and managing resources.• Worked closely with chapters, instructors, staff, and subject matter experts to ensure the quality and relevance of educational content.• Developed and managed the budget for chapter education initiatives, ensuring cost-effectiveness and financial sustainability.• Implemented evaluation mechanisms to assess the effectiveness of education programs and gather feedback for continuous improvement.• Developed strategies to promote educational programs and effectively communicate the information to chapter members, using various channels.

• Provided support to instructors, trainers, or facilitators involved in delivering educational content, including training, resources, and assistance with instructional techniques.• Implemented strategies to enhance participant engagement during educational sessions, fostering a positive and interactive learning environment.• Developed and implemented assessment methods to measure the effectiveness of educational programs, collecting feedback for continuous improvement.• Utilized technology tools and platforms to enhance the delivery of educational content, including synchronous learning environments and multimedia resources.• Ensured the quality and consistency of educational content, delivery methods, and assessments, adhering to established standards and guidelines.• Maintained accurate documentation of educational materials, session plans, and participant records, ensuring compliance with organizational requirements.• Communicated effectively with participants and instructors, providing clear instructions, information, and updates related to educational programs.

Strong written and communication skills with client in a call center environment.•Execute transactions promptly and accurately responding to client request.•Understand the firm’s service policies, system and legal compliance regulations.•Work with other commercial card employees in different division of company.•Produce strong decision making skills.•Extract and process various lockboxes for deposit.•Sub-keyed documents and checks for customers on the Vicor system.•Focus on quality and timeliness of deposit daily.•Communicate with managers and supervisors on different ideas and problems with system and customer processing.•Worked on Q-board presentation to help build morale in the work place as well as quality of work.•Travel when requested to help other sites within the company with holdover work.

Responded to written and telephone request for internal customers.•Delivered oral and written presentation for new merchants accounts.•Updated and corrected errors to maintain system after implementation.•Assisted and analyzed the new Merchant Launch.•Managed and maintained over 33 Merchants’ Portfolio on a daily basis.•Maintained and executed daily operations for the Mainframe System.•Answered inbound calls from clients

Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General

Associate'S Degree, Business Administration And Management, General