• Led a team of Client Success Managers overseeing in excess of 500 accounts in driving the growth outcome to clients using a digital software solution, including some of the company’s largest accounts.• Provided industry leading service to customers by being proactive and creating a deep understanding of their needs.• Consulted with clients on solutions to operational challenges, including introducing to partner companies.• Fostered customer relationships through trust and transparent communication, ensuring client satisfaction, retention, long-term partnerships and enhanced product usage.• Monitored daily operations, utilizing organizational and problem-solving skills to identify areas for improvement.• Onboarded clients on suite of products to ensure customers received detailed training and initial success.• Assumed responsibility for resolving technical issues when required, testing technical troubleshooting competency.• Utilized data-driven reporting metrics and analytics to inform strategic decision-making processes, resulting in measurable efficiency, productivity, and overall performance improvements.

• Managed a portfolio of clients in WA, ID, CA, NV, AZ, and HI to successfully navigate our software platform.• Led software support, full-service event setup, onboarding and business consultation projects simultaneously. • Mentored and managed the performance of two Account Managers in delivering customer service and driving client success. • Coordinated, tested, and released product accessibility to thousands of customers and visited event sites to oversee equipment set-up, manage events, and troubleshoot issues.• Transitioned from legacy software to a web-based platform by learning new software in less than one month with the ability to train clients.• Proactively Communicated with clients to ensure they were knowledgeable on new software updates and functionality.• Launched ticket sales for multimillion-dollar concerts and sporting events to the public seamlessly using ticketing software and an e-commerce site under tight and stressful deadlines.• Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.

• Managed ticket sales operations for high-attendance ticketed venues, hosting major concerts and sporting events, including Portland Trail Blazers and basketball.• Special events included Carrie Underwood, Nike Hoop Summit, Jimmy Buffet, and Rascal Flatts. • Recruited, hired, and developed staff while collaborating with cross-functional teams across group sales, marketing, and accounting to enhance visitor experiences.• Created great guest experiences by communicating accurate event information using one-sheets or speaking to staff directly.• Served as the point person for the financial department to verify the accuracy of sales, accounting, revenue reports, and settlement statements.