Joined a newly created Program Management Office (PMO) as a consultant/project manager providing technology and process improvement solutions for Department of Information Resources, multiple State Agencies, and external business partners. * Shared industry best practices during the design/implementation of business processes, project management standards and key performance indicators (KPI) for the PMO. Established a benchmarked model emulated by other groups. * Played a key role in advancing growth, completing viable business engagements and improving customer satisfaction by positioning the department as a value-added strategic partner to diverse organizations and customer groups.* Appointed the program manager to develop statement of work, project deliverables, contracts and guidelines to migrate 25+ organizations to a 24/7 Security Information & Event Management (SIEM) cloud-based security platform in partnership with AT&T.* Established a comprehensive vendor management program, including competitive bid, selection and performance management processes, which generated $10M in strategic cost reductions for communications technology.

Transitioned from business/financial analyst role into customer-facing program manager. Tenure began with Netsolve, a private IT outsourcing/managed services company, later acquired by Cisco in 2004. Exited Cisco in 2008 following corporate restructuring and 20%+ staff downsizing, and returned as a Consultant in 2009.* Supported transition from a $125M+/- stand-alone services company into a core operating unit of a $36B global corporation. Identified areas to drive efficiency and create synergies in business processes related to customer management and new service implementation. * Developed processes and business audits to reduce cycle time by 50%+ for converting new account bookings into billable accounts.* Improved order management tracking for $12M in annual recurring revenue. Eliminated billing/non-billing errors, and reduced financial exposures by $1.2M annually. * Developed operating/service processes, customer escalation guidelines, and content management solutions as a member of the IT Infrastructure Library (ITIL) management team.* Directed customization, installation, activation and remote management of high-value security, IT networks, and virtual/telepresence communication systems.* Facilitated 3-8 month implementation projects for multi-phase, ~$10M-$60M+ lifetime revenue contracts with AT&T, Anheuser-Busch, Cadence/Endpoint Exchange, ERCOT, Ford, HCR Manorcare, Waste Management and YUM! Brands.* Played a key role in sustaining 90%+ satisfaction rating from customers operating in consumer products, financial services, healthcare, services and utility industries.* Drove $4.2M in incremental revenue through structuring of maintenance contracts with mid-size to large enterprise customers purchasing Cisco’s SMARTNET service equipment.* Audited project implementations, identified quality and implementation improvements, and resolved issues affecting contract commitments, customer expectations and user acceptance.

Transitioned from a contractor in facilities management to an employee in a high visibility, diverse production division serving Applied’s most significant customers. Leveraged skills in needs assessment, planning and project management to facilitate product customization in accordance with customer specifications.* Identified/developed relationships with a variety of suppliers, and executed ~$8M in annual material purchases.* Assessed supplier product and service capabilities to determine compatibility and quality, and negotiated pricing and lead-times. Maintained competitive pricing while providing a 98% on-time delivery rate.* Maintained open lines of communication with suppliers and engineering/production teams to delineate product configurations and production cycles to meet the demands of IBM and Samsung.* Worked across Applied to resolve engineering, production and materials challenges impacting production processes, budgets/expenses and performance timelines. * Served as a member of a quality development team that validated the integrity of MRP systems and data used for production planning and materials purchasing.* Developed an inventory management and tracking system for $43M in non-disposition material with visibility for sellback and reconfiguration, which created a $28M+ savings. * Served for 1 year as the on-site representative for Furniture Marketing Group a leading supplier of space planning, office furniture and interior systems to academic institutions, businesses, healthcare facilities and hospitality venues.* Led detailed lease/buy analysis, developed price/cost estimates and negotiated terms for $1.2M in annual rental contracts, resulting in outfitting office space for 5K+ employees working in 6 buildings across the Austin complex.

Recruited into a highly entrepreneurial technology consulting business amidst a multi-company acquisition and aggressive market expansion. Served in a dual role as a sales/service support specialist for multi-million dollar contracts and client liaison to Fortune 500 accounts. Directed a 7-member staff.* Directed 6-12 month, multi-location technology infrastructure audits, including diagnostic and compliance testing, remediation / system readiness improvements and recommendations for upgrades and increased scalability.* Led teams in compiling and disseminating technical data for use in quality analysis and asset management reporting for clients across the aerospace, banking, biotechnology, healthcare, manufacturing and real estate sectors.* Administered lifecycle project management systems to accurately track labor, materials and expenses for multi-year, multi-million dollar contracts with Monsanto, Northrup Grumman, Simon Properties, SunTrust and others.

Joined an on-site, consumer-direct service team working on behalf of EDS’ largest corporate account, General Motors. Honed skills in multi-dimensional business communications, technical service, quality assurance and staff development. EDS subsequently purchased and now operates as HP Enterprise Services. * Played a key role in development, training and operation of a newly established, rapidly expanding call center group. Implemented win-win business decisions and support for GM and its customers.* Partnered with GM corporate and dealer personnel to gain insights into product specifications and functionality, and shared information with technical staff to improve speed, accuracy and quality of service delivery.

While completing undergraduate studies, advanced through progressively responsible and diverse operations, IT systems and customer service positions during a period of significant corporate growth, acquisitions and geographic market expansion. Institution emerged as a Top 35 US bank with 10K employees and 566 locations across multiple states.