The past 20 years I have spent primarily within the information technology world, supporting many different customers - both internally and externally - in many different capacities. I got my start through a technical writing assignment in which I built a manual for a graduate school institution trying to understand the mainframe software that was running their business. That led to a job working on a server farm supporting nightly data backups and learning on the fly! But once I figured out that job, wrote a manual to explain it, and saved the customer $400K I realized that asking questions and improving the way the job gets done is a needed skill in the I.T. space or any business. Since then I have continued to build up my technical skills, gained management experience, and worked with many different customers and businesses globally. My continued emphasis for the way I work is based on a tenet that then CEO Lou Gerstner told our small group of IBM manager school pupils one late March evening - "If you don't have passion for the business you are involved with, go find something else to do."Specialties: People management, Customer relationship management, Business improvement, Process management, Technical writing, Applied finance management, Performance management, Project management, SLA management, Supplier management, Grilling on the barbie, Finding running races that have great food & drink!