Leading an organization of roughly 20 SMEs, responsible primarily for the delivery of new supplier connectivity for airline distribution partners. Direct reports include multiple line managers and individual contributors. Maintained most responsibilities from prior Principal role.

Chief of staff role on the senior leadership team of a roughly 150-person services delivery organization.- Management of labor and duration estimates across all new passenger service system implementations, for both existing and new products, in response to RFPs and existing customer contract renewals- Continued to manage executive reporting for the business unit, including analysis and reporting of annual labor plan- Represented the business unit in requirements generation and testing of new internal tools for deal flow management, labor forecasting, and utilization tracking- Served as a shift lead for internal command center during PSS customer go-live to coordinate responses to high priority customer issues and defects- Led a cross-functional engagement to reduce implementation durations

As the Lead for our Data Collection Portal, I functioned as the product manager for the customer facing internal-tool I had previously supported.- Managed all aspects of Sabre's Airline Data Collection Portal, including product roadmap, renewal negotiations with platform providers, standup meetings, and team retrospectives- Managed an ad hoc center of excellence team to enhance business process automation tools as well as catalog, document and maintain existing tools to ensure business continuity- Owned labor cost and duration estimates for both legacy and new low-cost carrier passenger service system implementation estimates, and maintained up-to-date standard labor estimates across hundreds of products/capabilities- Managed quarterly executive reporting contributions on revenue, KPIs and key initiatives for multiple leaders within a 400 person BU- Managed tools and processes for organizing go-live support from close to 100 teams supporting over 30 products, and collaborated with program management on night of cutover schedules to minimize customer downtime and booking revenue loss- As part of a $20M+ professional services sales goal, led teams of product and delivery resources to define standard implementation requirements and define, price and catalog over 100 value-added professional services

As a member of the Migration Services team, I was responsible for utilizing IT resources to drive process improvements and implement opportunities for cost savings on customer software implementations.- As part of a $1.5M Agile software development project, worked with SMEs to write requirements for and lead testing on a project to transform Word-based customer data collection documents into a dynamic, web-based database with querying capability- Built a business case to secure funding and led a $150K extension of the above project to extend the above project into the AirCentre business unit- Trained the project team on requirements development standards, and created standardized requirements templates to align globally distributed development and testing teams- Supported labor estimates for new passenger service system sales proposals

• Introduced a framework for requirements gathering, and initiated, designed, documented and tested a Lean-based system to automate compensation modeling and compare models to existing salaries; expected to save 160 hours per year for process owners • Led portions of systems configuration, testing and implementation for a new firm-wide performance management system (Halogen), based on user requirements and error tolerance gathered from HR team and cross-functional leaders• Performed firm-wide compensation analysis for 500 employees, 6 offices and 16 job families, which increased the count of employees covered by job-specific compensation models by 58% and identified $75,000 in potential annual savings • Created processes and spreadsheet management tools for internal performance management, reducing overdue HR follow-up on performance issues

Participated in the Infusion Internship leadership development program, a summer program which brings together MBA interns for learning opportunities, speakers and activities designed to provide a holistic picture of Humana's operations.• Used Lean principles to create a logic-based system in Infopath for procurement process documentation to minimize rework and external client audits while reducing data entry by 7

Temple Emanu-El is the largest Reform Jewish congregation in the American Southwest, with 7000 members including 800 children and teens from 3rd through 12th grade. The congregation has a focus on social justice and engaging children and young families.Reporting to the Director of Congregational Learning and Director of Youth Learning, responsible for implementation and oversight of all informal youth programming and engagement initiatives for 3rd-12th grades.• Prepared and managed an annual $120,000 departmental budget• Used metrics and analysis of youth participation trends to justify budget and program expansion• Secured funds to send 100% of youth scholarship applicants to summer camp• Introduced use of SMART goals to create culture of quantifying success around qualitative goals• Doubled number of engaged teen leaders through outreach and restructuring our leadership team• Created internship program for teens to train leaders and offer insight into congregational careers• Wrote a curriculum for social justice projects for 3rd-5th graders and parents• Increased participation and engagement in each youth program offered at Temple• Streamlined the acquisition and storage of participant health and safety information

Summers only.Greene Family Camp serves Reform Jewish congregations throughout Texas and Oklahoma by providing Jewish education and a relationship-building environment for campers in 2nd through 12th grades.Reporting to the Assistant Director, responsible for the day-to-day oversight of a unit of approximately 120 campers and 20-40 staff.• Managed 10 all-camp programs between 1 and 3 days in length for 500 campers and 150 staff• Actively supervised 120 campers and 20-40 staff• Developed weekly relationship-building experiences for kids to connect with regional peers

Congregation Beth Elohim is a medium-sized Reform Jewish congregation with a strong focus on youth education.Reporting to the Associate Rabbi, responsible for curriculum development and implementation for 4th and 6th grade.• Took on responsibility for a high school youth group, restructuring the board, increasing membership, and securing a dedicated program budget.