Steven F. Cashion, Pmp, Mcse, Ccna Email & Phone Number

United States

Denville, NJ

Florham Park, NJ

• Supported Insurance Service’s applications. Worked autonomously toward reaching company goals and meeting project objectives. Handled escalations and engaged regional support when needed.
• Partnered with regional service centers and development team, ensuring resolution of escalated requests from clients.
• Maintained knowledge base, confirming that processes and procedures were updated and relevant.
• Coordinated, scheduled, and completed upgrade and decommission of Windows servers, improving server fulfillment turnaround time and reducing carbon footprint.
• Tested functionality of internal applications in IAT & Production environments after scheduled releases validating quality of product and identifying any gaps to be resolved.
• Reviewed user stories, initiating and completing QA and test plans in Rally.

Florham Park

• Sold payroll software and provided online demonstrations of product based on client’s needs. Closed business opportunities with owner operators, Controllers, Accountants, Payroll Managers, and end-users. Developed.
• Identified customer high impact needs, providing customized solutions and value to close sales.
• Developed strong client relationships within highly competitive environment through social networking and incentive programs.
• Attracted and attained loyal clients by building relationships of integrity and knowledge.
• Utilized both prospecting and account management sales tools, targeting potential clients.
• Maintained professional relationship with clients, while serving as dedicated central point of contact.

Mount Olive, NJ

• Managed and maintained data center infrastructure components. Led data center continual service improvement initiatives. Ensured all Change Requests were opened, approved, and closed.
• Documented all Change Management, Incident Management, Problem Management, Configuration Management, and Critical Incident Management processes based on ITIL best practices, resulting in highest audit score in company.
• Created, maintained, and implemented SharePoint document library and user permissions, providing organizational transparency and security.
• Decommissioned over 200 data center servers and coordinated asset disposal pickups with vendor, decreasing global carbon footprint and increasing savings by significantly cutting power and cooling costs.
• Negotiated data center planned outages and provided on-call weekend support, reducing impact and risk to production.
• Assembled, racked, cabled, labeled, and configured remote connectivity on new physical on demand Windows and Linux servers, improving server fulfillment process from 2 weeks to 72 hours.

Florham Park, NJ

• Supported Executive and senior management. Built and configured laptops and PCs to user specifications. Identified and resolved local LAN network issues on switchgear. Worked with vendors to provide service agreements.
• Implemented and championed 24/7 Executive support team for Senior Management, improving response time and quality of support all hardware / software related issues.
• Received Special Recognition Award for excellence by providing cross-departmental support to ADP Employer Services Telesales Support Partners.
• Developed and updated processes and procedures, and coordinated documentation efforts, standardizing software installations and eliminating reconfiguration of software after initial installation.
• Coordinated, scheduled, and completed new hire setups and associate relocations with telecom and facilities, ensuring professional experiences.
• Rolled-out departmental lease replacements for laptops and desktops with most up to date images and operating systems, while remaining compliant with security threats and software compatibility.

Roseland, NJ

• Administered and enforced network file and directory security, ensuring data protection.
• Deployed software patches to collections of servers and workstations via SCCM, adhering to security policies.
• Managed storage and backup solutions via BrightStor and sent tapes offsite daily, safeguarding data restoration for disaster recovery.
• Developed and updated processes and procedures, and coordinated documentation efforts, standardizing software installations and eliminating reconfiguration of software after initial installation.
• Worked with vendors to order, replace and update hardware components for servers in data center.

Global Business Management, Business Management

Graduated with honors in Business; Magna Cum Laude.

Associate Of Science (A.S.), Business Administration And Management, General

Diploma, Computer Technical Support

Education record