Steven Chapman Email and Phone Number

Services: • Business Transformation Leadership • Strategy Realization • Mergers, Acquisitions, Divestitures, Due Diligence • Coaching & Org Change • Business Architecture & Process Improvement • IT Strategy Development • IT Governance & Portfolio Management Development and Improvement • Program/Project Management • Business Case Development • Software and Technology Selection Management • ERP/CRM… Show more Services: • Business Transformation Leadership • Strategy Realization • Mergers, Acquisitions, Divestitures, Due Diligence • Coaching & Org Change • Business Architecture & Process Improvement • IT Strategy Development • IT Governance & Portfolio Management Development and Improvement • Program/Project Management • Business Case Development • Software and Technology Selection Management • ERP/CRM Implementation Planning, QA, & Program ManagementSample Efforts: • Led program office design, buildout, and operation for $20+ million digital transformation program. Packaged processes and tools for future program use • Acquisition integration lead for core transactional business processes (multiple acquisitions). $25 to $100 million in size. Also supported due diligence efforts. • Full scope ERP software selection for $1 billion business unit • Order to cash, plan to produce, requisition to payment, and post to close process assessment for $1 billion business unit • Order to cash program (people, process, and technology) scoping and planning leadership • Order to cash software evaluation and selection • Worked with COO and CIO on Order to cash process standardization and improvement effort • IT performance measurement design • BI/Information Management program management • BI/Information Management strategy • IT strategy and annual planning management • Sales and compensation process assessment and improvement • Program management of $25+ million process improvement and SAP implementation effort • Enterprise governance & portfolio management process design and implementation • SAP program management • IT process improvement, controls, and policy development for $1+ billion technology organizationSample clients Include: Shaw, McKesson, Oldcastle, EY, the Centers for Disease Control, Asbury Automotive, MCIC Vermont, and Sage Software Show less

Led the following functions for the North American IS team: IT Strategy, Program Management Office, Portfolio Management, IT Controllership, IT Administration. Highlights include:• Worked with CIO to design new IT structure and processes and to reorganize the IT function• Managed $35 million SAP ERP/CRM/BI program• Managed staff of 25 people• Integrated $300 million and $40 million acquisitions• Managed North American IS budget of $35+ million• Designed and implemented… Show more Led the following functions for the North American IS team: IT Strategy, Program Management Office, Portfolio Management, IT Controllership, IT Administration. Highlights include:• Worked with CIO to design new IT structure and processes and to reorganize the IT function• Managed $35 million SAP ERP/CRM/BI program• Managed staff of 25 people• Integrated $300 million and $40 million acquisitions• Managed North American IS budget of $35+ million• Designed and implemented IT governance and portfolio management processes• Implemented IT process improvements and controls framework• Implemented Program Management Office from start-up Show less

Global Role• Global management of industrial chemicals division projects, enhancements, and application support for the following process areas: marketing, sales, order management, distribution/shipping/billing, customer service• Part of program management team for consumer products division, international, SAP ERP/CRM implementationDivisional Role• Managed total staff of 35 in the areas of process improvement, business analysis, EDI transaction processing, application… Show more Global Role• Global management of industrial chemicals division projects, enhancements, and application support for the following process areas: marketing, sales, order management, distribution/shipping/billing, customer service• Part of program management team for consumer products division, international, SAP ERP/CRM implementationDivisional Role• Managed total staff of 35 in the areas of process improvement, business analysis, EDI transaction processing, application development and support, database support and development, and business intelligence for the consumer products division• Led transition to shared services IT organization (merging consumer products IT group with industrial chemicals IT group)• Integrated $80 million and $40 million acquisitions• Led application system architecture redevelopment effort to improve application stability, integrity, and performance for consumer products division• Led divisional IS efforts to become SOX compliant for consumer products division• Lead for ERP/CRM software selection effort and SAP business case effort for consumer products division• Led CRM process improvement and business case development effort for consumer products division Show less

Led IT and business strategy development and IT planning efforts at Spherion. Highlights include:• Business unit competitive analysis• Marketing program plan and supporting IT Strategy• ERP/CRM software selection• ERP/CRM implementation planning

Participated on a number of engagements ranging from business and IT strategy to business re-engineering to implementation of mission critical business solutions.- Expertise in business and IT strategy and in the structuring of delivery programs in support of strategy- Business process improvement experience areas included finance, procurement, inventory management, manufacturing, plant maintenance, asset management, order management, customer service, sales, and human resources-… Show more Participated on a number of engagements ranging from business and IT strategy to business re-engineering to implementation of mission critical business solutions.- Expertise in business and IT strategy and in the structuring of delivery programs in support of strategy- Business process improvement experience areas included finance, procurement, inventory management, manufacturing, plant maintenance, asset management, order management, customer service, sales, and human resources- Expertise in shared services design and implementation (people, processes, and technology)- Expert in ERP/CRM business transformation including planning, design, and implementation and including global efforts- Expert in program and project structuring/design, leadership and management. Includes M&A efforts, business transformation, operational improvement, org change, and IT.- Sample clients included DuPont, Johnson and Johnson, Georgia-Pacific, United Technologies, Chick-fil-A, Sunoco, Celanese, Federal Express, Georgia Power, Hitachi, and Capital One Show less