- Built a comprehensive procurement function from scratch, emphasizing governance, sustainability, and ethical sourcing, leading to significant efficiency improvements.- Oversaw a wide range of procurement activities, from office supplies to IT and service tenders, integrating eco-friendly practices and achieving cost reductions.- Created sourcing strategies and onboarded high-value suppliers committed to sustainability, fostering long-term partnerships and enhancing supplier reliability.- Cultivated strong relationships with stakeholders and C-suite executives, aligning procurement with company objectives and improving cross-departmental collaboration.- Established practices to address data security incidents and promote sustainable risk mitigation, enhancing the overall security posture.- Managed procurement policy changes in line with ISO standards, maintaining compliance and contributing to successful audits.- Conducted supplier reviews, tracked KPIs, and managed disputes to ensure continuous improvement and alignment with business goals.

- Maintained compliance and mitigated purchasing risks through meticulous contract reviews, achieving zero compliance issues during audits.- Improved supply base performance by fostering innovation, reducing costs, and stimulating competition, leading to significant cost reductions and better delivery times.- Managed IT procurement processes to ensure value and efficiency, conducting detailed contract reviews to secure favourable terms and boost efficiency.- Directed commercial, legal, and service level negotiations, driving value and aligning with business objectives through thorough contract analysis, resulting in substantial annual savings.- Oversaw project spends over £250k, with projects up to £5-7 million, ensuring meticulous contract management and contributing to project success and cost savings.

- Oversaw all procurement functions, including supplier tenders, independently streamlining processes and enhancing efficiency.- Secured cost-effective outsourcing solutions aligned with sustainability goals, achieving substantial savings.- Collaborated with teams and vendors to optimize outsourcing, focusing on sustainable and ethical practices.- Monitored performance, tracked KPIs, and managed disputes to ensure continuous improvement and alignment with business goals.- Oversaw contracts database and procurement pipeline, ensuring accuracy, timely execution, and ESG integration.- Managed IT procurement with a spend portfolio up to £12 million, achieving value, efficiency, and sustainability.- Integrated eco-friendly practices into procurement strategy, significantly reducing environmental impact.

I have worked for LBG for over 5years now, I started working for Halifax PLC before merging with Lloyds to create Lloyds Banking Group. Throughout my time within the group I have been in many different roles and experienced many different changes, I have had to adapt and hone each skill set I have acquired to suit the role I was in. Each time pushing myself to boundaries of the role itself to maximise my potential and gain the most experience from each role I could.Below are the roles I have undertaken:.- Telephone Banking First Point of Contact.- Senior Customer Advisor Telephone Baking.- Face to Face Banking Advisor.- Application Fraud Analyst (LBG & Sainsbury's Bank).- Private Banking Client Contact.- General Insurance Sales Advised Agent.Each role has allowed me to develop as an individual and within the business, giving me perspective of the different channels our customers come to us from. Also allowing me to see the different types of cuustomer we as a bank deal with, and the necessary systems and processes we have in place to deal with each request/account management/dissatisfaction a customer may have. From First Point of Contact over the phone - Face to Face communication within the branch network.I now have an arsenal of skills, knowledge and experience that I am able to apply to any job role I undertake and pride myself in being able to succeed in any area I work.

I only worked for Orrick Marketing Solutions for a brief period of time between my finishing University and joining Lloyds Banking Group. Within that time though I excelled in my role and quickly aquired the position of Team Leader, learning invaluable skills along the way and developing myself as an individual from the "Student" role to "Professional".The role within OMS required me to learn about the charity product at the start of the day, gaining kknowledge and techniques, before visiting customers at their houses to discuss them donating to the cause. I worked on commission and therefore had to manage my time effectively and efficiently to ensure I hit my targets or speaking to XX amount of people and getting XX amount of people signed up to the charity.The role was fast paced and ever changing and meant I had to be able to adapt my selling techniques to each customer, I was able to learn how to compartmentalise and strategically organise myself to allow the targets to be hit. I pride myself in the face that I never missed a target and always excelled in the number of customers signed up each day/week. Thus on occasion I would be recognised as top seller in the branch or OMS in Leeds.

During my time at university I applied for and was successful in aquiring a Front of House position at Stephen Joseph Theatre. This tied in with my degree as Theatre and Performance and allowed me to be on the pulse with new material and aided in my dissertation being written.The role of Front of House for the Theatre was to be there for customers when visiting and watching shows, from Ticket checking and seat allocation to product selling for each show and programme selling. Also the role required door maintenence when a show was on to prevent customers from having their experience spoilt in any way, and to prevent the actors from being distracted when not needed.I was able to learn about different forms of Customer Service and Customer Satisfaction through this role as well as precise time management as a show was only for a certain length of time and jobs around the show had to be done within that alloted time otherwise deadlines were missed and this had a knock-on effect for other elements of the show and customers experience.I have been able to take my learnings from this role into all other jobs I have done as the level of customer service skill and experience required when dealing with customers on a face to face basis is second to none.

My first ever job was working for BHS as a Customer Service Representative in Men's Ware and Lighting, my main priorities were servicing and helping customers (with queries/purchasing products/selling BHS loyalty card) and ensuring stock was replenished and tidy for customers to brows.Being my first job I ultiimately learnt the skills I am an expert in today, creating a foundation for me to build on and develop/add to where necessary. I had to gain customer service skills and how to approach different situations, as well as time management so that I could work between departments and aid the business where needed.Before I finished my time in BHS I was promoted to supervisor due to the excellent service I had given the company and the skills/development I had done.