Steven Daggett Email & Phone Number

Ridgefield, Washington, United States

• Resolved problems associated with failed private MPLS WAN and public internet circuits and installations. • Fixed problems and got installation back on track so Windstream could book revenue. • Opened trouble tickets and worked with ILECs and CLECs to resolve circuit issues. • Accessed Cisco and Juniper backbone routers and CPE equipment to troubleshoot issues inside Windstream’s MPLS and public Internet network. • Configured network QOS and verified bandwidth & MTU with on-network test sets. Worked with partner LECs to resolve bandwidth issues. • Installed and troubleshot Metro-Ethernet circuits, router configurations, and other networking issues related to installation of IP networks. • Installed SDWAN networks and hardware using Fortigate and Cisco Velocloud devices. • Provided second-level support for active installations and assisted new techs with difficult installations. Handled Director and VP level trouble ticket escalations. • Received Earthlink Chairman's Club “Circle of Excellence” award in 2014 for outstanding technical support of customer installations.

Beaverton, Oregon, United States

• Worked contract position as test engineer in virtualization group for Intel's LAN Access Division. • Tested Intel's Gigabit and Ten Gigabit LAN drivers. • Performed manual testing and ran automatic testing with VMware's Eclipse workbench.

Vancouver, Washington, United States

Configured Cisco routers and other customer-premise equipment. Provided primary telephone support for remote installation of private MPLS Wide Area Networks and public internet access. Accessed backbone routers to troubleshoot problems inside New Edge's MPLS network. Troubleshot T1 and DSL circuits, router configurations, and other networking issues related to installation of secure IP-based networks. Carried out configuration of routing protocols and QoS as needed to meet customer requirements.