• Ran major IT projects for all sites, including the following:o Installed and configured new backup solution software (Veeam Enterprise) and 5 hardware NAS arrays for daily and weekly backups, moving organization from antiquated tape backups.o Installed and configured new automated patching, imaging and software deployment platform (ManageEngine Unified Endpoint Management).o Installed and configured new Service Desk system to manage all IT projects, incident and problem requests, change management (CMDB), vendors and IT Asset inventory (ManageEngine ServiceDesk+).o Installed and configured Alletra all-flash SAN array and 10GB iSCSI switch.o Installed host server replacements at 3 sites to update and enlarge our server pool.o Replacing multiple core and edge switches at various sites to bring equipment up to date and expand connectivity for new technologies.o Installed and configured Peassler PRTG core and probe servers to monitor over 2,300 probes to monitor all the organization’s servers, routers, switches and SAN/NAS arrays; secured communications by creating newer encrypted SNMP v3 user and group and reconfiguring all equipment to remove older, unencrypted SNMP v1 and 2 accounts.o Redesigned and migrated entire Domain Controller infrastructure using best practices for entire company, encompassing AD DS, Azure AD, NPS, DHCP, DNS and Certificate Authority serviceso Cleaned up all switches and routers organization-wide to remove old, outdated configurations to make traffic more efficient and to lower device overhead, extending the life of each unit.• Responsible for installation, configuration, administration and maintenance for 20 physical hosts housing more than 200 virtual servers, 4 Nimble and 1 Alletra SANs, 6 across 9 geographically separated sites.• Brought all server and end point patches up to date, raising critical and important patching saturation up from 0% to over 80% system-wide within 2 months.

• Built and administered 4 Windows-based host servers and 45 guest VM server as well as end-user devices on a 24-hour basis, including all maintenance and updates.• Managed daily backup and periodic restore of server and network data.• Setup all new user equipment, access and permissions.• Researched planned and implemented new Service Desk system to manage all IT workorders, vendors, equipment and projects.• Managed outside IT vendor account and access to systems.• Managed software licensing and renewals. • Managed the TV, Phone, & ISP accounts.• Managed and oversaw update of Cisco phone system.• Oversaw VPN access and issues, administered Wi-Fi network, managed site to site connections.• Kept all user PCs’ software and OS up to date• Researched, reviewed, and purchased computer equipment and kept an updated inventory of equipment.• Oversaw all aspects of PC to CNC machine, and managed CNC software and permissions.• Worked with various vendors to put their PCs online when new machines were purchased.• Ran all IT reports and projects.

• Built and administered 4 Windows-based physical and 50 VM Servers, and network security devices to include all maintenance and patching.• Built and administered Windows-based desktops, laptops and tablets for over 300 users.• Managed all new install projects for servers, routers, switches, and other network resources.• Was responsible for security equipment, including routers with 250 VPN users, as well as anti-virus Server and Endpoint protection.• Was responsible for daily backup and periodic restore of server and network data• Developed and updated documentation; create proactive measures for problem prevention and resolution, analyze issues, and design solutions.• Helped develop and execute company-wide phone system replacement.• Developed and executed plan for company-wide cutover from Windows 7 to 10.• Actively monitored network and server resources to maintain an up-time of 99.9%.• Lowered spam and malware infections by 95%.• Administered all company mobile devices to ensure security, accessibility and accountability.

• Served as single point of contact for entire company regarding any and all technology related service requests and trouble calls, providing Tier I and Tier II level support.• Did troubleshooting in a complex virtual network running VMWare and Citrix, utilizing a large store of remote tools to do root cause analysis on user issues and bring about resolution as quickly and efficiently as possible.• Collaborated with HR and other department heads to ensure timely activation, deactivation and authorization changes of all Active Directory, Exchange, FTP and other core system user accounts to provide logical access control to critical and non-critical systems.• Administered all company mobile devices to insure security, accessibility and accountability.

• Overhauled entire infrastructure, moving the organization from a limited small-office wireless system to a more nimble modular, scalable Gigabit Ethernet network to allow for future expansion, superior operation and security• Installed, maintained and secured office’s Gigabit network, server, 8 workstations and 4 laptops • Performed all database, software and website administration including all OS and application upgrades, updates and patch management.

• Performed technical support and service on numerous customer computers, both in-home and in-shop, to include: software and hardware maintenance, SOHO networking and network/client/server security• Built a substantial client base off of word of mouth advertising from previous satisfied customers

• Actively managed a 26 person senior helpdesk, which supervised over 350 network operations technicians and supported them by taking escalated customer calls and proactively solving a diverse range of network issues by monitoring and securing network resources 24/7/365• Organized and executed a massive senior helpdesk renovation project that ensured better utilization of company assets and talents, saving the company over $500,000 in the first year• Consistently maintained the highest team statistics in all measurable goals, including Quality Assurance and First Call resolution, by constantly monitoring and mentoring team members

• Installed, upgraded, secured and maintained an enterprise-class network, including all servers, network hardware/software and workstations for multiple domains spread over a large geographical area, encompassing the eastern half of the US.• Evaluated and implemented a state-of-the-art software repackaging suite for the enterprise network, impacting over 60,000 employees in more than a dozen countries• Served as technical lead for more than 350 multi-business software certification and repackaging projects, and certified over 3000 software programs to meet rigid FDA standards on a new operating system platform roll-out, impacting the entire employee network

• Single-handedly devised and applied a Quality Assurance program for High Speed Data and Telephony technicians, mapping out the company’s expectations for customer service and technical proficiency• Monitored technical support calls to ensure superior customer service and technical knowledge; coached technicians on areas of opportunity and adjusted new-hire training curriculum accordingly• Assisted management with trend development, coaching and counseling, and served as a liaison between management team and technical support staff• Began in entry level position by taking customer calls; worked diligently to make my customers satisfied with all aspects of High Speed Data and Telephony service to include sales, service and repair

• Primary duties included: Rendering safe all manner of explosive ordnance (conventional, chemical, biological and nuclear) to limit the damage to surrounding area, and negate it's threat to human life• Secondary duties included: supervising Training, Equipment Maintenance, Supply and Technical Orders/Publications sections within the EOD shop, coordinating the actions between each area and reporting to the EOD Flight chief• Spearheaded the project to network and secure all 22nd EOD flight workstations to the Air Force network and internet; installed all network hardware and workstation hardware/software to connect and secure all assets• Handpicked to serve as first Webmaster for the 4409th provisional EOD Flight