Steven Farmer Email & Phone Number

Richmond, Virginia, United States

Highly motivated Risk Management professional with excellent analytical, organizational, and communication skills. I operate with a strong foundation of knowledge about the U.S. Card Line of Business with concentration on the laws/regulations and good Risk Management practices. -Lead a team of Risk associates in working through complex Risk events and.

Richmond, Virginia, United States

I engage with a team of risk managers, product and process owners in delivering flawlessly executed processes that improve business efficiency, improve customer experience and drive results. I diagnose issues, create and modify processes, and execute improvements to prevent future issues. I am a dedicated, disciplined, risk professional who excels in a.

Chester, Virginia

Lead the performance of a team responsible for the Outbound Recoveries Department in U.S. Card. Managing a budget, achieving business goals, performance management, staffing plan development, and development of long term business goals/vision.- Drive individual, team and department efficiency and productivity through effective and efficient metric.

Richmond, Virginia Area

• Unit Manager | Capital One | U.S. Card
• Accountable for achieving business goals for a team of up to 25 associates within unit.
• Provide continuous feedback and coaching to improve and maintain high quality customer experience, effectiveness and efficiency metrics.
• Prepare and deliver monthly performance reviews for direct reports.
• Manage business level metrics (pen rates, occupancy) to high efficiency standards.
• Share in the accountability for a business level function team (Logistics, quality, innovation, morale).

Richmond, VA

·My mission is to ensure that our existing agents (independent business owners) (50+) continue to thrive in building their agencies. I advise using marketing strategies and continual sales support with training and monthly sales/customer service meetings.·Coach agents and customer service representatives on properly dealing with our customer base to ensure.