Steven Dhami Email & Phone Number

• Orchestrated the successful launch of Fraser Health’s inaugural “Virtual” Psychiatric Unit in collaboration with the Ministry of Health, ensuring adherence to project timelines.• Managed project stakeholders by delivering weekly status reports and SBARs, facilitating effective communication, and mitigating risks.• Achieved PROSCI Change Management certification, applying change management best practices to enhance project outcomes and user adoption.• Revamped MS Teams site to enhance user experience, simplifying application usage and streamlining folder structures.

• Demonstrated exceptional problem-solving skills by promptly escalating, communicating, and resolving client requests and quality issues.• Collaborated effectively with cross-functional teams to review and approve requests using Servicenow, ensuring timely and accurate responses.• Enhanced departmental efficiency by updating and reviewing the Training Handbook, ensuring the latest procedures and best practices were documented.• Spearheaded the standardization of documents and eliminated duplications within the Self-Service Portal for PHSA, streamlining access to critical resources.

• Conducted meticulous data analysis by routinely comparing datasets for discrepancies and similarities, enabling the identification of critical issues.• Demonstrated exceptional problem-solving skills by effectively and efficiently resolving issues discovered during data analysis.• Utilized advanced Excel skills to investigate reports from Workforce Management software, contributing to data-driven decision-making.• Collaborated closely with team members to meet project deadlines for the Go-live project, ensuring successful project completion.

Vancouver, Canada Area

• Recognized with the Annual Award for Work Ethic for three consecutive years, showcasing dedication and commitment.• Managed all entertainment responsibilities for events with guest lists of up to 900 guests, ensuring a memorable experience for clients.• Assumed responsibility for onboarding new hires, facilitating their integration and training on new products and services offered by the company.• Led and managed team projects, consistently meeting deadlines for corporate events, ensuring smooth operations and client satisfaction.

Richmond, British Columbia, Canada

• Presented project findings to the Chief Financial Officer and Director of Finance, effectively communicating recommendations for processing improvements and productivity enhancements.• Authored a comprehensive document outlining project findings and recommendations, contributing to increased efficiency and sales by identifying and addressing inconsistencies.• Successfully implemented new initiatives and operating procedures using Lean Six Sigma, positively impacting stakeholders.• Conducted detailed analysis of data sets from SAP and Oracle operating systems, providing valuable insights.

Surrey, British Columbia, Canada

• Delivered project findings to the Chief Executive Officer, showcasing effective communication skills and a deep understanding of processing improvements.• Conducted a comprehensive failure mode risk analysis, identifying and documenting risks and mitigations.• Utilized a weighted criteria matrix to identify gaps between current processes and new streamlined processes.• Developed streamlined processes and procedures, enhancing operational efficiency for the organization.

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Associate'S Diploma, Business Administration, Management And Operations