Steven Douek Email & Phone Number

Sydney, Nsw, Au

Sydney, Nsw, Au

Sydney, New South Wales, Australia

Leader of the Data & Technology group, responsible for Digital Transformation, Product Development, Organisational Enablement, ICT and Support Services for the Agency.

Australia

Sydney

Leader of a group of highly skilled technical people, scoping and delivering bespoke project orientated engagements focused on helping customers with cloud technologies and services.Working with diverse presales, sales, project management, service delivery and support teams, ensuring propper definition and execution of infrastructure consolidation, transformation, automation, optimisation, and lifecycle services engagements. Overseing the successful interaction between… Show more Leader of a group of highly skilled technical people, scoping and delivering bespoke project orientated engagements focused on helping customers with cloud technologies and services.Working with diverse presales, sales, project management, service delivery and support teams, ensuring propper definition and execution of infrastructure consolidation, transformation, automation, optimisation, and lifecycle services engagements. Overseing the successful interaction between Customers and Rackers around customer applications and environments. Developing a range of consulting and professional service offerings for the ANZ and APAC region. Show less

Sydney, Australia

In the modern business environment where the focus is on the customer, ICT is expected to be an enabler and generator of business value. ICT requires unparalleled agility to deliver services on demand and cope with rapid growth, innovation and business change – here the devil is in the detail. As the Director of Cloud Advisory Services, Steven brings his years of expertise in Operational and Cloud based business transformation, IT financial Management and Solution development to define and… Show more In the modern business environment where the focus is on the customer, ICT is expected to be an enabler and generator of business value. ICT requires unparalleled agility to deliver services on demand and cope with rapid growth, innovation and business change – here the devil is in the detail. As the Director of Cloud Advisory Services, Steven brings his years of expertise in Operational and Cloud based business transformation, IT financial Management and Solution development to define and provide cloud consultancy services for customers regardless of size or challenge.Steven approaches every business challenge with an analytical mindset. Managing a team of expert consultants, reading between the lines to elicit the underlying requirements and modelling transformational solutions that increase the certainty of achieving target outcomes.Duties included:o Developing the advisory practice from the ground upo Developing a range of successful cloud services, take to market and sales strategieso Generating sales opportunities, presales, scoping/deal development activities (RFI/RFP/SOW), customer negotiations and closing dealso Responding to tenders, obtaining government panel membership and forging strategic vendor partnershipso Presesending and evangelising cloud technologies/transformation to conferences and customer workshops o Managing, leading and mentoring consultants, contractor resources and engagements o Developing and improveing service offerings, consulting methodologies and collateral in line with industry / customer demando Developing service offerings around: Hybrid Cloud Strategy & Roadmap (development and reviews), Cloud Implementation, Cloud based DR, IT Financial Management & Cost Modelling, Operations Transformation, Enterprise Architecture, Application Architectureo Internal & external enablemento Establishing and leading customer engagements: stakeholder management, resourcing, delivery/performance management Show less

Sydney, Australia

As part of the global VMware Advisory Services team, Steven provides high-value enterprise IT strategy consulting to help CIOs and their key stakeholders accelerate IT and business transformation. A core component of the role is helping organisations to adopt and implement business aligned IT strategies and roadmaps, increase agility, and provide measurable business value to the enterprise, whilst identifying hidden barriers, revealing opportunities and accelerating IT initiatives. Steven has… Show more As part of the global VMware Advisory Services team, Steven provides high-value enterprise IT strategy consulting to help CIOs and their key stakeholders accelerate IT and business transformation. A core component of the role is helping organisations to adopt and implement business aligned IT strategies and roadmaps, increase agility, and provide measurable business value to the enterprise, whilst identifying hidden barriers, revealing opportunities and accelerating IT initiatives. Steven has developed strategies and roadmaps using a number of different approaches, including: benchmarking against industry trends, performing financial analysis / value modelling, developing a current state of the landscape (people, process and technology) and reviewing the desired IT and Business Objectives. These inputs are then used to construct a tailored strategy that maximises the effectiveness of the resultant transformation programs. As part of the role Steven has hosts and delivers high impact keynotes, workshops and panel sessions with a wide variety of Customer, Vendor, Internal and Partner stakeholders (C-Level, Executives, Senior Management, Lead Architects, Operations and Technology Leaders and Managers).Steven is also responsible for team and engagement reporting across the APJ region. Show less

Sydney Area, Australia

As a Cloud Operations Transformation Architect Steven was responsible for the design of complex operational transformational solutions to meet a client’s unique business needs. This included complete ownership of the solution: business impact assessment, organisational assessment, financial modelling, gap analysis, design, implementation, and transformation validation.Steven helped develop the Operations Transformation practice across the ANZ business, developing services, customer… Show more As a Cloud Operations Transformation Architect Steven was responsible for the design of complex operational transformational solutions to meet a client’s unique business needs. This included complete ownership of the solution: business impact assessment, organisational assessment, financial modelling, gap analysis, design, implementation, and transformation validation.Steven helped develop the Operations Transformation practice across the ANZ business, developing services, customer solutions and market/ sales information. Show less

Sydney, Australia

Consulting and Advisory Services specialising in: - Cloud Strategy Development - Cloud Maturity and Readiness Assessment - Cloud Services Development - Cloud Service Brokerage - Service Management as a Service (SMaaS) - Cloud Service & Supplier Orchestration - Cloud TransitionUndertook Engagements with: QANTAS • Development of a Cloud Service Delivery Business Case • Development of a Cloud Service Delivery Model ASG… Show more Consulting and Advisory Services specialising in: - Cloud Strategy Development - Cloud Maturity and Readiness Assessment - Cloud Services Development - Cloud Service Brokerage - Service Management as a Service (SMaaS) - Cloud Service & Supplier Orchestration - Cloud TransitionUndertook Engagements with: QANTAS • Development of a Cloud Service Delivery Business Case • Development of a Cloud Service Delivery Model ASG Cloud • Cloud Business Service Strategy • Cloud Service Offerings Development • Cloud Readiness and Transition Show less

Sydney Nsw

Provided expertise in: - Cloud Services - Business and IT Strategy - ITSM - Business Service & Process ImprovementUndertook Engagements with:The ASG Cloud • Development of Cloud Business Models • Development of Cloud Services Operations Models • Development of Cloud Customer Transition Model • Development of The ASG Cloud Transition MethodologyDepartment of Climate Change and Energy Efficiency • Service Transformation Strategy… Show more Provided expertise in: - Cloud Services - Business and IT Strategy - ITSM - Business Service & Process ImprovementUndertook Engagements with:The ASG Cloud • Development of Cloud Business Models • Development of Cloud Services Operations Models • Development of Cloud Customer Transition Model • Development of The ASG Cloud Transition MethodologyDepartment of Climate Change and Energy Efficiency • Service Transformation Strategy Analysis (Shared Service / Service Brokerage) Telstra Enterprise & Government - SR & CO • Customer On-boarding process improvement • On-boarding Governance Model Development Show less

Sydney Nsw

Provided expertise as:- Cloud Services Specialist- Business and IT Strategy Consultant- ITSM Consultant- Business Service & Process Improvement Specialist- Operational Learning & Change Management ConsultantUndertook Engagements with: • Telstra Enterprise & Government - ITSM Process Engineering • Choice (Australian Consumers Association) - Enterprise Architecture & Cloud Strategy • Department of Education & Training - Cloud based Email… Show more Provided expertise as:- Cloud Services Specialist- Business and IT Strategy Consultant- ITSM Consultant- Business Service & Process Improvement Specialist- Operational Learning & Change Management ConsultantUndertook Engagements with: • Telstra Enterprise & Government - ITSM Process Engineering • Choice (Australian Consumers Association) - Enterprise Architecture & Cloud Strategy • Department of Education & Training - Cloud based Email implementation • MLC, AXA, BT & AMP - Finance Sector IT Cost Benchmarking Show less

Sydney, Australia

In this role with SMS Management & Technology Steven established the Change Management and Operational Learning practice within NSW. • Consulting practice management • Business development • Consulting engagement establishment • Development of the take to market strategy and service implementation strategy. • Establishment of delivery processes and quality controls within the practice. • Recruitment of 15 consultants and contractors. • Resource… Show more In this role with SMS Management & Technology Steven established the Change Management and Operational Learning practice within NSW. • Consulting practice management • Business development • Consulting engagement establishment • Development of the take to market strategy and service implementation strategy. • Establishment of delivery processes and quality controls within the practice. • Recruitment of 15 consultants and contractors. • Resource Management of 17 consultants. Show less

Sydney Nsw

As the Manager of technology strategy in an agile environment Steven leveraged ICT to enable organisational transformation and growth. • Developed a long term ICT vision and strategy, yearly ICT plans and ICT budgets with senior stakeholders. • Replaced all existing ICT and established a cost effective outsourced support model. • Built internal (critical) IT support functions, managing the implementation of all ICT process. • Implemented ITIL service delivery and a… Show more As the Manager of technology strategy in an agile environment Steven leveraged ICT to enable organisational transformation and growth. • Developed a long term ICT vision and strategy, yearly ICT plans and ICT budgets with senior stakeholders. • Replaced all existing ICT and established a cost effective outsourced support model. • Built internal (critical) IT support functions, managing the implementation of all ICT process. • Implemented ITIL service delivery and a Prince2 project management framework. • Implemented a secure national data and voice networks, VoIP and video conferencing, • Implemented several key knowledge management and security systems. • Negotiated and managed vendor contracts, including legal and governance reviews. • Managed organisational ICT change and business alignment projects. • Managed the implementation of enterprise CRM, BI and communications systems. • Designed and implemented quality change control processes and reporting for infrastructure support activities utilising ITIL service delivery and Six Sigma (DMAIC). • Managed the implementation of business continuity and disaster recovery programs for critical business systems. • Managed risk for organisational ICT operations and initiatives. • Developed enterprise bargaining agreements as part of the senior management team responsibilities. • Managed the relocation of eight branch offices including site identification, lease negotiation, fit out and staff relocation. Show less

Brought on board to analyse the development processes, redesign technical operations and manage ICT operations. • Developed strategies best fitting the agreed business model and sales targets. • Transformed all IT systems, production teams and IT support teams. • Developed production team workflow and project development processes. • Designed and project managed the implantation of new technical infrastructure. • Managed IT operations, aligning with business needs… Show more Brought on board to analyse the development processes, redesign technical operations and manage ICT operations. • Developed strategies best fitting the agreed business model and sales targets. • Transformed all IT systems, production teams and IT support teams. • Developed production team workflow and project development processes. • Designed and project managed the implantation of new technical infrastructure. • Managed IT operations, aligning with business needs to support current business needs and future growth. • Project Managed short term software developments (up to $150K). Show less

A challenging ICT and project management role within the agile, high pressure online marketing and commerce industry, building and managing the Australasian ICT needs of an international on-line start-up. • Designed and implemented national ICT infrastructure based on global company strategies. • Provided technical management, expertise and leadership for national ICT operations. • Developed and provided ongoing management of support contracts, service level agreements and… Show more A challenging ICT and project management role within the agile, high pressure online marketing and commerce industry, building and managing the Australasian ICT needs of an international on-line start-up. • Designed and implemented national ICT infrastructure based on global company strategies. • Provided technical management, expertise and leadership for national ICT operations. • Developed and provided ongoing management of support contracts, service level agreements and internal service level guarantees. • Designed and implemented internal and co-located web hosting facilities. Show less

A high volume project management role within one of Australia’s largest universities, delivering network infrastructure projects and undertaking all activities throughout the project management lifecycle. • Project managed the network implementation during the construction of a five story teaching facility, overseeing all stages of the development, controlling a budget close to $10M. • Project managed several major network refurbishments, controlling budgets of up to $600K.… Show more A high volume project management role within one of Australia’s largest universities, delivering network infrastructure projects and undertaking all activities throughout the project management lifecycle. • Project managed the network implementation during the construction of a five story teaching facility, overseeing all stages of the development, controlling a budget close to $10M. • Project managed several major network refurbishments, controlling budgets of up to $600K. • Project managed a campus fibre optical infrastructure upgrade project with a $2M budget. • Successfully completed over three hundred network infrastructure projects. Show less

Master Of Business Administration (Mba), Computing

Mechanical Engineering