Steven D'Souza Email & Phone Number

Strathroy, On, Ca

Strathroy, Ontario, Canada

Strathroy, Ontario, Canada

Employed as General Duty by Meridian Lightweight Technolgies Inc.

Strathroy, Ontario, Canada

Employed as a Production Associate by Meridian Lightweight Technologies Inc. on contract via Teppen Corporation.

Pune, Maharashtra, India

Employed as a Lead Consultant by Infosys Ltd. and deputed with Toll Group. Toll Group project – Overseeing and managing the network transformation in the APAC region. This involved: • Migrating sites/ warehouses in ASIA from the existing disparate WAN technologies to Vodafone-managed SDWAN solution. • Migrating sites/ warehouses in ASIA from the legacy LAN design to the approved CIP LAN blueprint. Duties involved: • Manage day-to-day operational aspects of a project and scope whilst ensuring the project documents are complete, current, and stored appropriately. Actively tracks actions and decisions. • Manage the project team and delegate work appropriately to facilitate team building. • Responsible for producing feasible project plans, identifying key project milestones, and effective sprint planning. • Effective booking of resources to maintain a good run rate and accurate forecast of revenue. • Responsible for confidently managing key stakeholders and facilitating communication throughout the process of the project. • Identify risks and issues and work with the relevant stakeholders either internally, at the customer, or any other 3rd party company to manage these.

Pune, Maharashtra, India

Employed as an Infrastructure Manager by Wipro Ltd. on contract via IDC Technologies Solutions (I) Pvt. Ltd. and deputed with Toll Group. Toll Group project – Overseeing and managing the network transformation in the APAC region. This involved: • Migrating sites in ASIA from the existing disparate WAN technologies to Vodafone-managed SDWAN solution. • Migrating sites in ASIA and Australia from the legacy LAN design to the approved CIP LAN blueprint. Duties involved: • Manage day-to-day operational aspects of a project and scope whilst ensuring the project documents are complete, current, and stored appropriately. Actively tracks actions and decisions. • Manage the project team and delegate work appropriately to facilitate team building. • Responsible for producing feasible project plans, identifying key project milestones, and effective sprint planning. • Effective booking of resources to maintain a good run rate and accurate forecast of revenue. • Responsible for confidently managing key stakeholders and facilitating communication throughout the process of the project. • Identify risks and issues and work with the relevant stakeholders either internally, at the customer, or any other 3rd party company to manage these.

Pune, Maharashtra, India

Accountable for Toll network, carriage, and telecommunication services globally, working closely with the Infrastructure Transformation, Planning, and Transition Managers, ensuring the handover of projects into operations. Instrumental in designing IT infrastructure based on business requirements and managing IT infrastructure services delivery. Duties involved: • Managing and leading a large team of service-oriented technical professionals across Telecoms and Network services, allocating staff and resources, coaching and mentoring employees, and managing performance to deliver service outcomes and continuous improvements. • Proactively manage the delivery of all Telecoms and Network services required in the delivery of projects and initiatives, balancing the complex and inter-dependent requirements of operations, strategic investments, and portfolio needs. • Providing tactical advice on skills and resources to support decision-making concerning business cases, prioritization, funding allocations, projects, and programs. • Leading the continuing organizational transformation of Infrastructure Services ensuring that the implementation of relevant ITIL and ITSM frameworks integrate effectively with other service management processes. • Promoting Toll IT’s vision to staff such that they understand their contribution to the business and are engaged to continuously enhance productivity and performance resulting in the development and retention of a high-performance team.

Pune, Maharashtra, India

Pune, Maharashtra, India

Pune, Maharashtra, India

Dubai, Uae

Duties involved: • Providing remote technical support to StarLink customers and partners. - Products supported include Quest TPAM, Palo Alto Networks Security Platforms, and IBM Guardium. • Understanding customer requirements, formulating, and testing the solution/ workaround in the lab/ test environment before deploying them in the customer's production environment with minimal downtime. • Troubleshooting complex issues requiring in-depth analysis and understanding of the variable factors in multi-vendor environments and exercising judgment in selecting the most suitable method to mitigate the issue. • Maintaining a thorough understanding of the software release cycles, known bugs, and hotfixes to remediate them. • Assisting the Professional Services team in project delivery while providing on-site support as and when required. • Maintaining an up-to-date Knowledge Base for the products supported and other technical documentation. • Providing training to customers and knowledge transfer sessions to team members. • Driving continuous improvement of StarLink Support's issue resolution capabilities while meeting the agreed SLAs.

Pune, Maharashtra, India

Customer Service Center (CSC): Part of the pilot team responsible for setting up a delivery center (Networks) under Managed Services in Pune. Duties involved: • Deploying and maintaining Tieto Common Area (TECA), a hybrid network connecting Tieto offices across the globe to Data Centers in Finland & Sweden. • Implementing policies through the R77.20 Security Management Server on various CheckPoint firewall clusters as per the security policies. • Coordinating with the Service Desk to provide 24x7 support to customers and resolve incidents within the defined SLA. • Monitoring the network using tools such as Entuity & HP NNMi and troubleshooting alarms generated to minimize downtime and achieve 99.999% uptime. • Evaluating the potential impact of system modifications or enhancements and implementing changes as per the ITIL process. • Participating in Knowledge Transfer sessions with our Nordic counterparts and train other team members. • Maintaining up-to-date documentation of various IT procedures & changes made to the network.

Pune, Maharashtra, India

Duties involved: • Designing, deploying, and maintaining a hybrid network comprising of high-end Cisco/ 3Com/ Dell network devices. • Coordinating with IT teams based in the US & EMEA to ensure connectivity between various environments required for the smooth functioning of disparately located business units. • Deploying & maintaining all Premium Leased Lines & IPsec Site to Site VPN tunnels. • Communication & negotiating with users, specialists, other staff, and suppliers/ vendors. • Maintaining up-to-date documentation of various IT procedures & changes made to the network. • Ensuring that the Five 9's i.e. 99.999% network uptime is achieved. • Providing training to other team members.

Glasgow, United Kingdom

Duties involved: • Providing excellent customer service, sales maximization, and increasing store conversion. • Fixing & trouble-shooting customer laptops & printers.

Mumbai

Employed as a Network Engineer by CMC Ltd. (a TATA enterprise) on contract via Nexpro Solutions. Reliance Industries (RIL) project: Involved in migrating the current setup of separate data centers to a Central DC at Reliance Corporate Park (RCP), Navi Mumbai. Duties involved • Assisting in designing the network. • Configuring Cisco PIX-515 firewalls for day-to-day operations. • Maintaining and updating VPN user accounts. • Switch models configured include Cisco 6500 series, 3650 series, 3550 series, and VPN Cisco ASA 550 series. • Ensuring proper implementation with a team of 5 engineers and providing L2 support to the L1 Network/ Helpdesk team.

Mumbai

Duties involved • Conducting A+, N+, and CCNA lectures. • Guiding students in their preparation for respective certifications. • Maintaining office LAN, internet connections, and printer support.

Msc, Advanced Computer Networking, Distinction

MSc Advanced Computer Networking (with Distinction) • Technology and Environmental Management, Fundamentals of Simulation of Computer.

Bsc, Information Technology

BSc (Information Technology) • Languages: C, C++, C#, Visual Basic 6.0, ASP. • Database: SQL. • Final Year Project: DataSoft – Warehouse.