Steve Underwood Email & Phone Number

Atlanta, Ga, Us

Atlanta Metropolitan Area

Retail Sales of Custom T-Shirts & Accessories

Sandy Springs, Georgia, United States

Norcross, Ga

Manage client services team responsible for 350 customer intelligence projects; oversee annual revenue forecasting, as well as weekly revenue adjustments; participate in operational management of the company; guide staff development through identifying skills needs, delegating tasks appropriately and motivating team to provide outstanding client service.Manage the Research & Design Department. Currently handling almost 150 projects per month which include projects in English as well as… Show more Manage client services team responsible for 350 customer intelligence projects; oversee annual revenue forecasting, as well as weekly revenue adjustments; participate in operational management of the company; guide staff development through identifying skills needs, delegating tasks appropriately and motivating team to provide outstanding client service.Manage the Research & Design Department. Currently handling almost 150 projects per month which include projects in English as well as 4 foreign languages. Functions include internal and external client contact for Questionnaire Design, Questionnaire Web Development, and Client Reporting. Market Force measures store-level operations and customer attitudes through mystery shopping, customer feedback, retail audits and merchandising services, and provides the analytics to drive targeted improvements. We serve business-to-consumer companies including major retailers, restaurants, grocery and convenience stores, financial institutions, entertainment studios and consumer packaged goods companies. Show less

Managed the Daily Operations of the Branch, including managing all Sales Associates and Tellers.

Managed the daily operations of the customer service department including cash settlement, customer inquiries (including credit questions and payments), and staff scheduling.

Manage Daily Operations of an InStore Branch in Tennessee.