Steven Ayers Email & Phone Number

Atlanta, Georgia, United States

➢ Monitor and respond quickly to incoming requests relate to IT issues.➢ Maintain computer systems and act as support if any system goes down.➢ Responsible for PCs, Printers, and related equipment (monitor, keyboard, mouse, hard drive, etc.).➢ Maintain user PCs, including upgrades and configuration as needed.➢ Assist with onboarding of new users.➢ Keep inventory of all equipment, software, and license users.➢ Install, configure, and support various PC software programs.➢ When possible, educate users on software, hardware, printers, and related equipment (monitor, keyboard, mouse, hard drive, etc.).➢ Manage project execution to ensure adherence to budget, schedule, and scope.➢ Prepare project status reports by collecting, analyzing, and summarizing information and trends.

Norcross, Georgia, United States

➢ Developed and implemented an inventory control system.➢ Streamlined and organized service dispatch process.➢ Created a more efficient floor plan for the warehouse.➢ Trained other warehouse and service techs.➢ Hands-on repair and replacement of PC components.➢ Repair and upgrade Windows/Android/Apple tablets and laptops.➢ Troubleshoot software issues with proprietary software.➢ Insured prompt and accurate receiving and delivery of supplies.➢ Maintained a clean and organized warehouse.➢ Repair complex computerized machines.

Duluth, Georgia, United States

➢ Preparing orders for boards and software including activation.➢ Provide technical support to customers by phone, in person, by email, and by mail.➢ Complete component testing separating failures, documenting them, and preparing them for RMA.➢ Perform installations and repair of products at customer locations including training customer and location staff on the product.➢ Provide technical support and training to the production team as needed.➢ Maintained and upgraded products as needed.➢ Interface with the sales team and customers to give estimates on repairs and retrofits.➢ Assist the service department in preparing cashless POS system orders.➢ Assist in the production department troubleshooting issues in the assembly and QA processes.

Marietta, Georgia

➢ Winner of the 2017 Shining Star Award. Given the overall top store employee as voted on by store managers.➢ Winner of a 2017 Fun To The Core Award. Given to the employee who best demonstrates a fun-at-work attitude both with guests and fellow employees.➢ Always have a guest service-minded attitude with a wide range of people of different ages and technology backgrounds.➢ Able to prioritize jobs and tasks as needed. Even when new challenges or other interruptions are presented.➢ Professionally communicate with vendors to research and resolve issues.➢ Install, modify, repair, and update computer hardware and software.➢ Use online and offline resources to research and solve problems with new or unique technical challenges.➢ Follow up on implemented solutions to ensure success.➢ Keep exceedingly meticulous and well-organized tool and parts areas.➢ Maintain A/V systems throughout the store. Including function/conference and party rooms.➢ Use my 20+ years of troubleshooting computer hardware, software, and TCP/IP issues.➢ Assist offsite Tech Support with WLAN and LAN upgrades, repairs, and maintenance.➢ Set up, upgrade and repair Windows server machines.➢ Set up, upgrade, repaired, and trained Windows and macOS desktops and laptops.➢ Lead trainer for new tech employees. Make sure they understand how to listen and speak with guests as well as maintain and repair.➢ Developed leadership skills with a team of 30 people.➢ Manage and maintain our store information and training website.➢ Familiarize employees of all tech levels with company systems.

Villa Rica, Georgia

➢ Manage inventory and conduct weekly product orders.➢ Keep up with industry regulations and standards in home repair and construction.➢ Have in-depth knowledge of the vast number of products carried.➢ Work directly with contractors and clients and help find and create great relationships.➢ Installed new computer hardware and maintained all elements of audio/video and computers in the store.➢ Lead trainer for in-house computer systems.➢ Assisted in deliveries when needed and followed up with customers to ensure happiness and create future orders.

Douglasville, Georgia

➢ Gained further knowledge of management skills and responsibilities and skills.➢ Designed and implemented in-store marketing.➢ Improved methods of in-store stocking and storage of on floor and backstage product.➢ Maintained precise and accurate records of sales and employee performance.➢ Further honed customer service skills for children and adults. Especially for large release events.➢ Organize and run store events to improve customer relations such as release parties and game tournaments.

Atlanta, Georgia

➢ Manage and train a team of 25-30 cashiers.➢ Create and update weekly schedules for my team of cashiers.➢ Maintain the integrity and accuracy of financial transactions and reports.➢ Lead Customer Service desk and team.➢ Handle phone calls, returns, and special sales.➢ Make and insure delivery of deposits.