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Strategic and goal-driven association executive with a record of growing operations, recruiting, engaging and retaining members, improving revenue generation, and driving organizational innovation. Significantly increase visibility, build collaborative communities, and enhance organizational effectiveness. Inspire staff and volunteers to exceed expectations in an evolving environment. Speak fluent Spanish.Specialties: Strategic Planning, Member Recruitment, Member Engagement, Member Retention, Budget Management, Staff Management & Mentorship, Sales & Marketing, Strategic Communications, Program Management, Data Analytics
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Director Of MembershipSociety Of American Foresters Oct 2019 - May 2021Bethesda, MarylandLead the strategy, analysis, and operational oversight for the association's membership, marketing/communications, and annual convention. SAF is the oldest and largest society of and for forestry professionals. -
Senior Director Of MembershipInstitute Of Scrap Recycling Industries, Inc. (Isri) Jun 2015 - Apr 2019Washington D.C. Metro AreaLed the association's membership department, which includes chapter relations, developing and executing recruitment, engagement, and retention strategies, along with volunteer coordination and training. Generated $5.8M annually in dues revenue, provided assistance to 1,200+ corporate members, and supported volunteer leaders in 21 chapters.Key contributions: ★ Produced first growth in membership base in five years by professionalizing membership operations, shifting messaging from benefit to value-focused messaging, and securing board of directors approval for dues proration.★ Drove overall member retention to 92.5% and increased member recruitment by 71% over three years through refined renewal outreach, implementation of installment dues payment plan, and consistent member prospecting. ★ Developed and implemented a strategic chapter relations plan; launched webinar-based volunteer training program; secured board of directors policy change granting chapters greater flexibility in chapter funding.★ Assessed and refined data management practices; aggressively built-out data for prospecting; automated reports for board of directors, chapter volunteers, and staff. ★ Created member engagement reports detailing how each member has engaged with association and made them available online. -
Director Of Member RelationsSolar Electric Power Association May 2013 - Nov 2014Washington D.C. Metro AreaAppointed to lead membership department and assist in development of annual strategic and operational plans. Developed and executed membership strategy and tactics; managed $850K departmental budget and staff of two. Oversaw all dues billing and data management. Visited with and surveyed members. Directed annual membership meeting and awards and scholarship programs. Solicited sponsors for events.Key contributions:★ Assessed, developed and implemented new membership categories and dues structure in collaboration with Membership Committee and Board of Directors, resulting in 8% increase in annual dues revenue.★ Doubled core member recruitment in 2014 through segment analysis and strategic recruitment outreach. ★ Reduced overall member attrition by 50% over 18 months by implementing new member on-boarding programs, proactive member outreach, and restructuring of renewal process.★ Generated $200K in sponsorship revenue for events and conferences by repackaging and branding sponsorship opportunities. -
Director, Membership Retention And OutreachNational Retail Federation Mar 2007 - May 2013Washington D.C. Metro AreaDeveloped member retention strategy, building relationships with domestic and international retailers and solution providers, broadening members’ engagement in benefits, and communicating corporate membership value on one-to-one and one-to-many basis. Monitored involvement of top 200 retail members and liaised with colleagues to seek extensive and diverse engagement from each member.Key contributions:★ Achieved total member retention rate of 87% among 9,000 members, resulting in $6M in dues revenue, by developing and implementing member retention plan. ★ Initiated strategy for members to communicate membership to colleagues and quickly engage staff in member resources and benefits, resulting in 3,000 committee participants and 2,800 new website registrations within six months. ★ Developed and launched first-ever digital member resource center and welcome kit for the organization. ★ Conducted 400 needs assessments and member benefits orientations for C-suite executives among member companies. -
DirectorForum For International Retail Association Executives Mar 2007 - May 2013Washington D.C. Metro AreaLed a group of retail association CEOs, spanning 55 countries, serving as their secretariat director, to enhance the success of the global retail industry through the development of more informed and effective retail trade associations. Developed the group's first strategic plan and website; implemented a dues structure. -
Program ManagerConvention Industry Council 2004 - 2005Mclean, VaRecruited to develop international training manual for the convention industry and enhance marketing of programs and publications. Key contributions: ★ Produced organization’s first international training manual at 60% cost savings over similar publication produced in 2000.★ Created marketing plans leading to launch of two new products and implemented yearlong promotional campaign for organization’s 20th anniversary. -
Director Of International MarketingLife Underwriter Training Council 1998 - 2001Bethesda, MdPromoted to turn around lagging international operations and regain Board of Trustees’ commitment. Reported directly to President & CEO. Managed two marketing partners and 15 affiliates in Europe, Asia, and Latin America. Composed and negotiated contracts. Generated, implemented, and managed growth strategies. Developed and managed $400K departmental budget. Conducted train-the-trainer sessions in English and Spanish.Key contributions:★ Increased annual departmental revenue by 22% over three years to $385K, by leading marketing efforts with affiliates in 18 countries and U.S. to increase participation in training and credentialing programs.★ Grew market breadth by convincing Board of Trustees to make $250K capital investment to international operations; restructured affiliate licensing agreements and secured strategic alliance to deliver e-learning programs.
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Regional Marketing Director - Latin AmericaLife Underwriter Training Council 1997 - 1998Bethesda, MdDirected regional marketing and sales strategies to increase organizational visibility and program sales. Executed sales with financial services company executives and industry leaders. Collaborated with insurance regulators in establishing continuing education and licensing requirements throughout Latin America. Established and managed regional strategic partnerships.
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Administrative Assistant, InternationalLife Underwriter Training Council 1995 - 1997Bethesda, Md
Steven Glover Skills
Steven Glover Education Details
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Spanish And Political Science -
Ifedec InstituteElectoral Campaign Management And Youth Political Direction
Frequently Asked Questions about Steven Glover
What is Steven Glover's role at the current company?
Steven Glover's current role is Association Executive | Membership Development | Ambitious Results.
What is Steven Glover's email address?
Steven Glover's email address is st****@****zon.net
What is Steven Glover's direct phone number?
Steven Glover's direct phone number is +120266*****
What schools did Steven Glover attend?
Steven Glover attended Towson University, Ifedec Institute.
What are some of Steven Glover's interests?
Steven Glover has interest in Children, International Business, Marketing, Association Management, Animal Welfare.
What skills is Steven Glover known for?
Steven Glover has skills like Strategic Planning, Program Management, Marketing, Strategic Partnerships, Leadership, International Relations, Strategy, Management, Membership, International Marketing, Member Relations, Trade Associations.
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