Steven F. Mark, Cspo, Csm, Pmp Email & Phone Number

Pasadena, Ca, Us

Santa Ana, Ca, Us

Operating in a high-level capacity at this Fortune 500 financial services company with over $8B in revenue in 2021 and 20,000 employees, I managed multiple teams on a product serving 50,000 customers per month.● Concurrently led multiple, cross-functional teams to build and deliver customer-facing technology including funds transfer, UI updates and large-scale performance improvements.● Led a multi-year initiative (3 onshore, 2 offshore teams) to increase application performance, reliability and usability.● Monitored and acted on customer behavior and application performance metrics.● Developed a project and resource planning tool enabling instant scenario testing across 15 projects and 50 engineers.

Pomona, Ca, Us

As a Sr. Product Manager at this nation-wide property tax services company with $21MM in revenue and over 500 employees in 2020, I helped oversee 6 designers and 30 engineers building next-gen core technology.● Led engineers and designers to analyze and redesign next-gen, cloud-based systems.● Managed engineering priorities, product backlog, testing protocols, UX strategy and MVP feature set.● Worked with internal customers across the company to discover and design new ways of doing things.

Burbank, California, Us

I worked as a strategic sales manager and product manager for this well-funded global, fintech, AI startup, where I managed multiple 7-figure sales opportunities and prototype efforts. ● Co-led team which won a non-US client for a multi-year, 7-figure sale by managing the prospect relationship and implementation of a prototype by a 40-person, cross-organizational team spanning both companies.● Analyzed, negotiated and documented requirements from multiple clients and conveyed these to product and implementation teams.● Designed, evangelized and instituted a company-wide, product roadmapping and prioritization framework.

Los Angeles, Ca, Us

I managed the agile implementation of new customer and admin portals for this 200-employee company that provided business networking for over 5,000 professionals nationwide.● Managed day-to-day activities and deliverables of three remote vendor companies.● Deconstructed, analyzed, and documented existing business processes and legacy systems in service of acquiring and modifying a new CRM system and member website. ● Partnered with the CEO and Board to design and manage the vision for the new system.

Calabasas, Ca, Us

Operating in a COO capacity for this well-funded real estate tech startup, I led and mentored a team of 15 software, QA, database and operations engineers, project managers, client services representatives and interns across the US and Thailand.● Analyzed and documented existing business processes and requirements to extend the existing platform for a billion-dollar client, working directly with the client executive team. Met 100% of deadlines and costs. Successfully negotiated pricing and payments. Released new functionality.● Developed strategic, multi-year, technology and financial product roadmaps. ● Evangelized and instituted agile development practices.

Los Angeles, Ca, Us

“Since you’ve been here, it’s been a blur.” -Steve Hendricks, ProVisors CEOI oversaw enterprise initiatives such as web site implementation and enhancements, technical infrastructure improvements and improving customer experience for this business networking company providing opportunities for over 5,000 members nationwide.● Designed a new web-based member portal and outbound email system. Partnered with key users to understand user needs and refine designs. 2,300% speed increase (over 300,000 emails/month).● Utilized Scrum to manage off site engineering teams (including project managers, architects, engineers and QA). Fixed over 300 website issues in the first 3 months, an increase of 300%. ● Partnered with the CEO and Board to manage the roadmap and integration of new technologies.Managed the full technology budget (over $700,000) and multiple hardware and software IT vendors.●Deconstructed, analyzed, and documented existing business processes and legacy systems in service of redesigning next-gen systems while ensuring no functionality gaps existed. ●Designed new web-based member portal and outbound email system. Partnered with large user base personnel to understand user needs and refine designs. 2,300% speed increase (over 300,000 emails/month).

Los Angeles, Ca, Us

“Your contribution has been like a meteor impact.” -David Manshoory, AssetAvenue CEOI designed, analyzed, and documented user requirements for a new, web-based, crowd-funded, real estate investment system. I also worked closely with the marketing and SEO teams to implement product analytics. ● Developed a 2-year product strategy roadmap and managed a $765,000 technology budget.● Led remote teams for initial site rollout and two major revisions in three months including automated transaction processing resulting in decreased deal setup time by 80% and required personnel by 75%.

I collaborated with the CEO and VP Sales to gather and document requirements for a new real-time, glass repair ordering and workflow system.

New York, Ny, Us

Working directly with senior management of this 4th-round ad-tech startup, I managed cross-organizational projects and teams to develop and evolve core products and processes and directly increase revenue of our clients.● Strategized with Account Management and Analytics teams to optimize client site revenue and engagement. Average improvement was approximately 25% per iteration.● Led a 3-person local team and a 7-person offshore engineering and QA team to deploy over 300 customer solutions, including one site handling over 500M hits/month. Managed 47 projects concurrently at peak.● Led the development of automated, multi-system, integrated process management and ticketing automation tools in Excel and Python, using the Kanban agile methodology.● Decreased reporting time by 99% by designing a new NoSQL-based (MongoDB) research tool and leading a 3-person fast-response engineering team.

As a jack-of-all-trades, I led the design and implementation of a proprietary sales system providing real-time lead importing, complete process management, agent assignment and CRM for this insurance sales company.

Beverly Hills, California, Us

I mentored an aspiring system architect and provided guidance in the design of a new, core, database system for this well-known entertainment industry organization.

Working as a remote project manager, team leader and engineer for this image processing tech startup, I developed key, core technology to manipulate static images.

I founded and bootstrapped this startup to develop commercial music device editing and library software based on a need I had.● Researched, tested, implemented, marketed and sold a music library management software program which synchronized with the DigiTech JamMan guitar pedal in C#/SQL Server/IIS.● Product achieved profitability within 6 months. Held acquisition talks with DigiTech.

Working directly with the CEO of this early-stage startup, I architected and implemented a collaborative SaaS system for home remodeling contactors and owners to design, track and communicate within a project.

As a cofounder and owner of this early-stage startup, I developed a web application to resell South African timeshare properties. This was a very effective strategy to increase timeshares owners' power and ability to book higher-level timeshares.● Responsible for all development and some customer service and sales.● Designed and implemented the e-commerce website and real-time feeds from our South African partners.● Business achieved profitability within the first year.

Working for this large subprime mortgage processor and underwriter, I was brought in to kick-start a stalled project intended to significantly decrease costs and increase revenue by adding intelligence to the automated loan approval process. The project was without detailed definition and lacked leadership. I reported directly to the CTO. The revamped system was hugely successful.