Steven Cooper Email & Phone Number

Durham, North Carolina, United States

Durham, North Carolina, United States

I lead a team dedicated to superior customer service for the entire NoveList portfolio of products and supervise the onboarding process for new members of the support team. I also collaborate with new vendors and our product team to ensure successful integration of our products in new environments. In addition to that I also manage and deliver any internal reporting requests for senior management, product team, sales, data, and the engagement team. I still jump in the trenches on occasion to troubleshoot and resolve issues the support team escalates to my desk and assist with collaboration with the product team and developers if their assistance / input is needed to resolve said issue.

Durham, North Carolina

Offer technical support to customers on the entire NoveList product line as well as assist support team members with training on our products. Assist the technical support manager with onboarding of new team members. Help to maintain and create new internal documentation used by the support team. Assist any support team members with troubleshooting issues and assist the technical support manager with deep dives on side projects. I also assist with internal reporting requests and deliver the reports on a reoccurring basis.

Durham, North Carolina, United States

Offer support across the NoveList product line through chat and email. Handle setup responsibilities for two of the products. That includes teleconferences, building customer specific profiles, and updating sql internal sql tables used for reporting.

Raleigh-Durham, North Carolina Area

• Attended an intensive three month code school to learn the fundamentals of Back End Programming with Ruby on Rails. • In a demanding learning enviroment, I had the experience of both working on a team to create applications as well as individually. • Worked 60-80 hours weekly to be able to gain skills to make applications reach user expectations through enhanced methods of solving complex problems with elegant solutions.

Raleigh-Durham, North Carolina Area

Actors are hired to simulate real life situations in encounters with Medical Students to build their empathy toward future patients through interaction and focused feedback both written and verbal.

Greater Atlanta Area

• Manage the company’s Facebook, Instagram, and MailChimp accounts.

Lafayette, Louisiana Area

• Taught individualized classes in all aspects of Theatre through the Special Education Dept. • Wrote 3 grants that were funded. One led to designing & publishing a book of original student plays. • Maintained IEP’s on all of my students by scheduling and meeting with their parents and building individualized goals based on student needs. • Marketed and recruited for the program at all schools in the Lafayette Parish. Program grew from 200 students when I began to over 700 when I moved to North Carolina.

Anchorage, Alaska Area

I taught unarmed and quarterstaff stage combat to students ranging from 13 to 17. I was also responsible for choreographing the combat sequences in three plays the students performed that summer.

Tampa/St. Petersburg, Florida Area

I worked with 12 foot tall giant puppets. I played multiple characters in a production of Alice in Wonderland that toured through the Eastern and Southern USA. I also assisted in teaching a shadow puppet workshop while on tour.

Bangor, Maine

I was hired as an actor in their summer season. I played Stephano in "The Tempest," Richmond and Murder 1 in "Richard III," and Jess in "The Complete Works of Shakespeare Abridged." These shows were run in rep on an outdoor stage in downtown Bangor. In July I taught stage combat to students ages 13-17 for their summer conservatory. I was also the fight choreographer for "The Complete Works of Shakespeare Abridged."

Back End Development, Ruby On Rails

• Attended an intensive three month code school to learn the fundamentals of Back End Programming with Ruby on Rails. • In a demanding.

B.A, Theater With A Minor In Philosophy

Finished Degree At Northwestern State University, Major In Theatre