Steven Giancola Email & Phone Number

Toronto, Ontario, Canada

Hedge Fund Accounting & Investor Allocation- Coordinate the preparation of customized client reports and the calculation of Hedge Fund partner values, Management and Performance Fees.- Manage the administration of the assigned Alternative Investment funds and other investment vehicles.- Develop and maintain relationships with key clients at an operational level.- Liaise with service groups including Fund Accounting, other Alternative Investment shared service teams, and external auditors on fund operations.- Collaborate with others to drive success of team and organization by enhancing internal and external relationships.

Toronto, Ontario, Canada

- Resolved client complaints by investigating issues and generating solutions, referring non-standard complaints and potential issues with inventory to senior management team. Exercised superior attention to detail, time management and organizational skills- Assisted in coordinating the logistics for vendor orders, while working with subcontracted staff, to arrange work orders as per the service level agreement

Toronto, Ontario, Canada

- Maintained monitoring controls with respect to oversight of the relationship with external service providers- Preparing management fee, management fee rebate and distribution fee payment schedules- Coordinated the preparation of the annual and semi-annual Financial Statements and MRFPs- Prepared and reviewed financial information as it related to the financial statements, MRFPs, prospectus, and other disclosure documents- Administered fund reporting documents and files- Assisted with processes specific to mutual funds with an ETF series- Assisted with the monthly fund profile process- Assisted with the monthly fund distribution process

North York, Ontario, Canada

- Delivered an exceptional customer service experience, taking initiative to develop and retain relationships with existing customers through active management of services, ensuring promotion of appropriate credit and deposit solutions for client needs- Consistently met customer’s needs as well as exceeded customer expectations in terms of speed, efficiency and professionalism in a fast-paced and deadline driven environment. Exercised superior attention to detail, organizational and financial skills maintaining regulatory and operational standards

North York, Ontario, Canada