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Steven Marshall Email & Phone Number
Vice President, Emergency Road Service Call Centers
at
AAA MountainWest
LinkedIn matched
✓ Verified May 2026
2 data sources
Profile completeness 86%
Current company
Role
Vice President, Emergency Road Service Call Centers
Location
Tucson, Arizona, United States
Company size
Who is Steven Marshall? Overview
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Quick answer
Steven Marshall is listed as Vice President, Emergency Road Service Call Centers at AAA MountainWest, a company with 189 employees, based in Tucson, Arizona, United States. AeroLeads shows a matched LinkedIn profile for Steven Marshall.
Steven Marshall previously worked as VP, Custom Division at Tm International and Manager, Raley's Service Center at Raley'S.
Company email context
Email format at AAA MountainWest
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AAA MountainWest
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Profile bio
About Steven Marshall
With over 25 years proven leadership experience managing large teams and representing the voice of the customer—I am well versed in the following: Contact Center Operations, CRM Implementation, Consulting, Customer Satisfaction, Developing Talent, Financials, International Service, Mergers & Acquisitions, Pay for Performance, Performance Management, P&L Accountability, Project Management, Quality Assurance, Sales, Social Media, Software Selection, Workflow Re-engineering, and Workforce Management.Industries include: Banking, Brokerage, Commercial Fishing, Construction, Contact Center, E-Commerce, Emergency Road Service, Infomercials, Manufacturing, Medical Marketing, Online Dating, Plastic Surgery, Retail, Software Development, and Travel.
Listed skills include Leadership, Customer Experience, Social Media, Business Analysis, and 8 others.
Current workplace
Steven Marshall's current company
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7 roles
Steven Marshall work experience
A career timeline built from the work history available for this profile.
Vice President, Emergency Road Service Call Centers
CurrentMember focused, 450 seat, distributed call center.
May 2018 - Present
Vp, Custom Division
Responsible for four business units under the TM International umbrella:TemporaryTattoos.comTaintedTats.comCaliforniaTattoos.comVendingSupply.com
Jun 2014 - Apr 2018
Manager, Raley'S Service Center
Modernized contact center by introducing Salesforce CRM, Salesforce Chatter, Live Ops (telephony platform), Online Chat, Social Media Monitoring, and Quality Monitoring. Supported CRM growth from 0 to 1.3 Million Accounts in less than 18 months.
Sep 2011 - May 2014
Consultant
Contact Center Management Consultant. Worked 12 contracts with lengths ranging from two weeks to two years. Included multi-site responsibility for Sales & Service and international business process outsourcing.
Oct 2003 - Sep 2011
Vice President, Contact Center
Managed 120 seat inbound and outbound contact center. Increased revenue by $4.9M by improving call-thru-consult rate by 5%. Reduced payroll to show from $37.50 per show to $28.50 per show.
Nov 2006 - Feb 2008
Manager Customer Service And Sales
FINRA (NASD) Series 7, 63, 4, 24, & 65. Managed contact center operation with up to 150 direct reports. Selected as a business leader to establish a redundant service center on the East Coast. Expanded to 400 associates in an 18-month period. Transitioned to a 24/7 operations. Responsible for E*TRADE International Service including European call center..
Mar 1997 - Oct 2002
FAQ
Frequently asked questions about Steven Marshall
Quick answers generated from the profile data available on this page.
What company does Steven Marshall work for?
Steven Marshall works for AAA MountainWest.
What is Steven Marshall's role at AAA MountainWest?
Steven Marshall is listed as Vice President, Emergency Road Service Call Centers at AAA MountainWest.
Where is Steven Marshall based?
Steven Marshall is based in Tucson, Arizona, United States while working with AAA MountainWest.
What companies has Steven Marshall worked for?
Steven Marshall has worked for Aaa Mountainwest, Tm International, Raley'S, Passing Blue, Inc., and Lsj Marketing.
How can I contact Steven Marshall?
You can use AeroLeads to view verified contact signals for Steven Marshall at AAA MountainWest, including work email, phone, and LinkedIn data when available.
What skills is Steven Marshall known for?
Steven Marshall is listed with skills including Leadership, Customer Experience, Social Media, Business Analysis, Career Development Coaching, Salesforce.Com, Process Improvement, and Call Center.
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