Steven Marshall

Steven Marshall Email and Phone Number

Vice President, Emergency Road Service Call Centers @ AAA MountainWest
Tucson, AZ, US
Steven Marshall's Location
Tucson, Arizona, United States, United States
Steven Marshall's Contact Details

Steven Marshall personal email

About Steven Marshall

With over 25 years proven leadership experience managing large teams and representing the voice of the customer—I am well versed in the following: Contact Center Operations, CRM Implementation, Consulting, Customer Satisfaction, Developing Talent, Financials, International Service, Mergers & Acquisitions, Pay for Performance, Performance Management, P&L Accountability, Project Management, Quality Assurance, Sales, Social Media, Software Selection, Workflow Re-engineering, and Workforce Management.Industries include: Banking, Brokerage, Commercial Fishing, Construction, Contact Center, E-Commerce, Emergency Road Service, Infomercials, Manufacturing, Medical Marketing, Online Dating, Plastic Surgery, Retail, Software Development, and Travel.

Steven Marshall's Current Company Details
AAA MountainWest

Aaa Mountainwest

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Vice President, Emergency Road Service Call Centers
Tucson, AZ, US
Employees:
189
Steven Marshall Work Experience Details
  • Aaa Mountainwest
    Vice President, Emergency Road Service Call Centers
    Aaa Mountainwest
    Tucson, Az, Us
    View
  • Aaa Mountainwest
    Vice President, Emergency Road Service Call Centers
    Aaa Mountainwest May 2018 - Present
    Tucson, Arizona, United States
    Member focused, 450 seat, distributed call center.
    View
  • Tm International
    Vp, Custom Division
    Tm International Jun 2014 - Apr 2018
    Tucson, Az
    Responsible for four business units under the TM International umbrella:TemporaryTattoos.comTaintedTats.comCaliforniaTattoos.comVendingSupply.com
    View
  • Raley'S
    Manager, Raley'S Service Center
    Raley'S Sep 2011 - May 2014
    West Sacramento, Ca
    Modernized contact center by introducing Salesforce CRM, Salesforce Chatter, Live Ops (telephony platform), Online Chat, Social Media Monitoring, and Quality Monitoring. Supported CRM growth from 0 to 1.3 Million Accounts in less than 18 months.
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  • Passing Blue, Inc.
    Consultant
    Passing Blue, Inc. Oct 2003 - Sep 2011
    Various
    Contact Center Management Consultant. Worked 12 contracts with lengths ranging from two weeks to two years. Included multi-site responsibility for Sales & Service and international business process outsourcing.
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  • Lsj Marketing
    Vice President, Contact Center
    Lsj Marketing Nov 2006 - Feb 2008
    Troy, Michigan
    Managed 120 seat inbound and outbound contact center. Increased revenue by $4.9M by improving call-thru-consult rate by 5%. Reduced payroll to show from $37.50 per show to $28.50 per show.
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  • E*Trade Financial
    Manager Customer Service And Sales
    E*Trade Financial Mar 1997 - Oct 2002
    Rancho Cordova, Ca And Alpharetta, Ga
    FINRA (NASD) Series 7, 63, 4, 24, & 65. Managed contact center operation with up to 150 direct reports. Selected as a business leader to establish a redundant service center on the East Coast. Expanded to 400 associates in an 18-month period. Transitioned to a 24/7 operations. Responsible for E*TRADE International Service including European call center. Acted as expert witness at FINRA (NASD) Arbitration Proceedings for knowledge of corporate policy and security trading regulations.
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Steven Marshall Skills

Leadership Customer Experience Social Media Business Analysis Career Development Coaching Salesforce.com Process Improvement Call Center Customer Service Crm Financial Services Sales Management

Frequently Asked Questions about Steven Marshall

What company does Steven Marshall work for?

Steven Marshall works for Aaa Mountainwest

What is Steven Marshall's role at the current company?

Steven Marshall's current role is Vice President, Emergency Road Service Call Centers.

What is Steven Marshall's email address?

Steven Marshall's email address is pa****@****ail.com

What are some of Steven Marshall's interests?

Steven Marshall has interest in Entrepreneurialism And News.

What skills is Steven Marshall known for?

Steven Marshall has skills like Leadership, Customer Experience, Social Media, Business Analysis, Career Development Coaching, Salesforce.com, Process Improvement, Call Center, Customer Service, Crm, Financial Services, Sales Management.

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