Managed the company’s staff, offshore/onsite consulting Design and Client Support teams for the Recordkeeping System (RKS) component of the IMS Enterprise end-to-end solution. • Participated in Demand Board meetings prioritizing functional and technical projects under consideration for all RKS application releases scheduled over a 10 year period, meeting every DPF deliverable deadline. • Project Manager for quarterly product deployments, coordinating and confirming pending defect items with the regional business units, development and testing teams eliminating operational risks 98% of the time. • Key contributor to discussions and preparation of sizing estimates and solution write ups for future project considerations, utilizing LEAN concepts and streamlining the development process resulting in substantial cost savings.• On-call Manager for production support issue escalation and resolution to facilitate the remedial process between contingent and staff workers. • Prepared monthly support metrics by client and development progress, for senior management review and analysis, implementing better control mechanisms to reduce maintenance costs. • Initiated integration study analysis with other IMS upstream/downstream application teams to eliminate any unforeseen system downtime during new code deployments. • Provided training for all new consulting resources, created and delivered training workshops and presentations, significantly reducing the knowledge base ramp up time.

Directed the translation of business requirements, identified during the gap analysis phase, into functional specifications impacting the core components of the proprietary PAM Accounting system. • Designed a full suite of Windows based derivative products for inclusion in the PAM application, allowing for the processing of SWAPS, FX Contracts, TBA’s, Exchange Traded and OTC Futures and Options, resulting in greater processing capability and flexibility for Mutual Fund and Insurance clients.• Prepared and executed system integration test plans for component level verification of development implementations to the PAM system, significantly reducing future maintenance costs.• Utilized database query tools to remedy issues reported by the SQA and business teams during the UAT phase, reducing number of Known Issues prior to code releases.• Created business process flow diagrams, alleviating future need to redesign newly introduced functionality.• Implemented transaction and position analysis algorithms for Inflation Linked Bond Instruments, introducing new calculation routines for Mortgage Backed Securities, expanding Middle Office system processing capabilities and marketability.

Managed Sell Side Middle to Back Office Derivative software vendor, providing business and functional processing expertise and managing Client Support team’s daily operations, domestic and international site installations, training and managing production environment. Led to increased customer satisfaction while managing expectations.• Designed and tested customer requested tactical/strategic program enhancements and/or modifications increasing revenue streams by 10% annually. • Assisted programming staff in design of system routines with respect to functionality, data base construction, contract file variable mappings and associated accounting logic, helping to reduce development costs associated by approximately 15%.• Proficient in Derivative Products: Interest Rate SWAPS, Interest Rate CAPS/FLOORS, SWAP Options, Forward Rate Agreements, Interest Rate and Currency Options, and Financial Futures. Classified as an SME for purposes of client support and prospective client RFP sales responses and presentations.• Developed yield curve hedge/sensitivity analyses functions creating approximately 10% increase of Middle Office sales.• Preparation of release notes, development of implementation plans and training customer service representatives and sales staff. Documentation allowed internal staff to train/onboard clients with greater ease and understanding of the systems’ structure and functionality.