Steven Hertel work email
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Steven Hertel personal email
Accomplished leader with extensive experience in directing technology operations in fast-paced and complex settings. Demonstrated expertise in spearheading major IT projects in line with corporate strategies. Proven success in optimizing workflows, increasing efficiency, and minimizing operational expenditures. Skilled in building, guiding, and inspiring high-performance teams, fostering culture of excellence, collaboration, and continuous learning. Refined communicator, adept at forging strong relationships with stakeholders, vendors, and clients, facilitating seamless technology integration and adoption. Committed to staying at forefront of technological advancements, ensuring adherence to best practices and regulatory standards, and propelling organizational growth through strategic technology leadership.Signature Accomplishments-Directed team performance management, focusing on achieving personal and organizational objectives.-Headed multiple tool migrations, including transitioning to Service Now, MS Teams to Slack, and P81 to Crowdstrike Warp, ensuring seamless integration and minimal disruption.-Achieved ITIL Foundations certification, leveraging expertise in IT service management principles and practices, contributing to improved IT service delivery.-Spearheaded IT projects from inception to completion, ensuring timely delivery and alignment with project objectives.-Conducted biweekly strategic meetings with HR, security, and communications teams, fostering alignment on IT strategy and enhancing cross-departmental collaboration.-Enhanced productivity by providing comprehensive support in Microsoft and MacOS environments, leveraging Jamf, Okta, and Google Workspace tools.-Developed and led change and incident management processes, streamlining response mechanisms and reducing resolution times.-Steered O365 and Google Workspace environments, including successful migration from on-prem Exchange/AD.-Managed inventory and hardware renewal processes, ensuring optimal resource utilization and timely equipment updates.
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Compugen IncVancouver, Bc, Ca
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Senior It Services Delivery ManagerCompugen Inc Mar 2024 - PresentRichmond Hill, Ontario, CaCompugen is one of Canada's largest privately-owned Information Technology (IT) Solution Providers. We help customers design, acquire, integrate and operate technology. Our mission is to help organizations realize new possibilities. Every day, our dedicated staff across North America focus on providing extraordinary customer service and support experiences to private and public sector organizations. We combine breadth of skill, depth of expertise, and commitment to operational excellence at scale to deliver exceptional, customer-focused experiences.The Senior Delivery Manager is responsible for all service delivery activities for the assigned customer accounts. All service delivery is under the oversight of the Delivery Manager regardless of whether the staff involved report directly to the DM or are leveraged from other groups. The Delivery Manager is responsible for the quality of service to the customer and has authority to resolve administrative, scheduling, resourcing, backup, and replacement issues.The Senior Delivery Manager has increased responsibility for account strategy in collaboration with the account executive, and creating unified services delivery models that remove barriers and ensure an exceptional customer experiences. Thought leadership and a passion for growth make the Senior Delivery Manager a true Tech Ally to our customers.
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It ManagerDapper Labs Jun 2022 - Jan 2024Vancouver, British Columbia, CaNo jargon or nonsense. Just good fun.Dapper Labs uses the power of play to deliver blockchain-based experiences and digital collectibles that are made for you and ready for the real world. -
Manager, It SupportO2E Brands Apr 2021 - Apr 2022Vancouver, Bc, CaO2E Brands manages and supports 1-800-GOT-JUNK?, WOW 1 DAY PAINTING, and Shack Shine, companies that focus on keeping home services exceptional. -
Director Of Support ServicesBmc Networks Jun 2015 - Apr 2021Vancouver, Bc, CaBMC Networks is an IT services company that has worked exclusively with professional services firms for over 17 years. We understand that the cost of any computer downtime is significant, and work pro-actively to ensure maximum uptime for our clients. -
It Service Delivery ManagerSupraits Jan 2015 - May 2015Mississauga, Ontario, CaSupra offers a full suite of IT services for medium to large business across Canada and beyond. I support this function by managing a team of 9 IT Professionals located in the GTA, New York and London (UK). -
It Operations ManagerOmega Network Solutions Oct 2012 - Nov 2014Toronto, On, CaOmega Network Solutions is a leading Toronto IT support and consulting company providing service to companies all across the GTA and beyond. I managed a team of IT professionals’ daily activities and would function as a single point-of-contact for problem identification and resolution. My team provided service to 90 companies and over 1000 endpoints -
It Service Desk Team LeadBmc Networks Aug 2010 - Sep 2012Vancouver, Bc, CaBMC Networks is the preeminent MSP for the law industry in the Lower Mainland. I was Team Lead for a very busy service desk supporting diverse IT systems for law offices in the Vancouver BC business district, using tools such as Connectwise and Labtech
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Business PartnerJenny Photography Jun 2009 - Jun 2010Spent a year building a wedding photography business with my wife which she continues to operate full time. I assisted with the web hosting, web design and was also the second photographer
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Communications SpecialistTeekay Corporation Jan 2006 - Jan 2009Vancouver, British Columbia, CaResponsible for electronic communication at sea and on shore. Supported MS Exchange 2003 environment for shore employees, BES servers, and AmosMail for vessels. Would also provide remote support to vessels, and would travel as needed -
Vessel Systems Support SpecialistTeekay Corporation Jan 2004 - Jan 2006Vancouver, British Columbia, CaResponsible for the hiring, training and mentoring of Vessel System Support analyst to support the Australasia fleet. Primarily responsible for supporting IT systems on vessels, providing remote and on site support as needed. Performed server upgrade on the Australia fleet (10 vessels), migrating them from Windows NT to Windows Server 2000
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It Support AnalystTeekay Corporation Jan 2002 - Jan 2004Vancouver, British Columbia, CaProvide desktop support to users in the Vancouver office. Would create and maintain standard desktop image for deployments and provided 1st level support to fleet of vessels. Would create and update documentation
Steven Hertel Skills
Steven Hertel Education Details
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Rcc Institute Of TechnologyElectrical And Electronics Engineering
Frequently Asked Questions about Steven Hertel
What company does Steven Hertel work for?
Steven Hertel works for Compugen Inc
What is Steven Hertel's role at the current company?
Steven Hertel's current role is IT Leader.
What is Steven Hertel's email address?
Steven Hertel's email address is sh****@****orks.ca
What schools did Steven Hertel attend?
Steven Hertel attended Rcc Institute Of Technology.
What skills is Steven Hertel known for?
Steven Hertel has skills like Itil V3 Foundations Certified, Connectwise, Technical Documentation, Microsoft Exchange, Kaseya, Blackberry Enterprise Server, Windows 7, It Service Management, It Operations, Vpn, Dell Sonicwall Sales V2, Software Documentation.
Who are Steven Hertel's colleagues?
Steven Hertel's colleagues are Graeme Jenkins, Richard Lichovnik, Lucas Ackerman, Benoit Houle, Rodrigue Engolo, Itil® 4, Psm I, Mark Nganga, Robinson Ferrer.
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