Store manager in a bench capacity. Ran multiple store phases for stores in the Raleigh market. Managed stores with $700,000 yearly revenue to stores with $5.2 million in annual revenue.

Managing a team that supports over 95 clients with the front end recovery process for their collateral. Managing a team with over 6,000 individual cases. Coordinate with our agents in the field to deliver positive results for all of our clients. - Raised the involuntary repo rate for my team by over 14% overall for multiple marketplaces.- Implemented a system of weekly audits filtering communication with all the lenders weekly about their collateral in the field.

Responsible for overseeing the store's operations with P&L accountability. Delivering results for all the company's merchandising, customer service initiatives and metrics. Currently managing a large format business unit that yearly does $3.4 million.• Turned around the sales in a business unit from -16.9% to +33% in under two months. Raised budgeted sales for one business unit by over 30%.• Increased Customer Service score by over 24 Basis Points within a 3-month period.• Mentored and promoted twenty managers within the company to my own store and other locations. • Multiple Winner of the Top Gun Award (Best store performance in district).

Worked with the community as a retail executive to serve as a partner and to grow the business.• Oversaw a business unit in a rural community with yearly sales of $4.5 million.• Developed and managed 15 employees accountable with P&L responsibility for the business unit. • Partnered with the Lucedale County Animal Shelter to create a program integrating Pet adoption with Pet promotions in the community and business unit.

Oversaw the store’s operations and strategy execution for the big box retailer. Executed merchandising throughout the store, improved results for customer service initiatives, inventory management and the productivity of the replenishment team. Managed a store with close to $10 million in annual sales. • Coached over 100 employees within the store and supervised HR Generalists. Mentored several employees, developed them and got them promoted. Helped write succession plans for the business unit. Utilized Brass Ring and other platforms to hire personnel. • Managed team that was ranked #1 in the district for six consecutive months in key metrics for the Leadership Balanced Scorecard of the company. Ranked #1 in several KPI for the company (Net Profit, Employee Retention & Training).

Responsible to the CEO and COO for all aspects of operations research for a media production company. Completed work on a multitude of projects such as identifying venture capital & angel investment to coordinating with local municipalities to negotiate tax credits and grants favorable to the company. Member of the team that secured a $30 Million dollar investment for a film project.• Developed strategic plans for business process optimization. Also wrote plans for consumer interaction with the website, social networking & integration of featured performers with consumers.• Performed studies on demographics, web penetration, social media & web access for mobile.• Worked directly with the COO to draft the business plan for the company. Established milestones and road map to achieve objectives. Worked with the CEO to create the presentation and pitch plan to investors.

Supervised employees for grocery retail delivering profitable sales growth at five different locations. Worked with the corporate team on strategic initiatives to improve the company’s operations.• Served as a Human Resources Generalist in the corporate HR Department. Was responsible to the owners to hire, fire and partner with store managers to resolve disputes for the company. Worked with the HR group to design and develop both mentoring and internship programs for the company.• Responsible to the Operations group on strategy implementation for new markets entry into new states. • Safety Committee Chair for the company ensuring consistent compliance with all Federal and State inspections for the Eastern division. Coached store managers on compliance and inspections for stores. Worked with government officials to ensure compliance. • Multiple winner of store awards for being the best in delivering customer service for Genuardi’s and the Safeway Eastern Division.• Authored company-wide audits to get the company compliant with all state & federal regulations. Wrote an Employee’s Handbook for the company. Responsible for implementation of all policies and procedures to the leadership team.

Managed up to 80 employees in electronics retail while consistently surpassing sales targets and achieving profitable ID sales growth of over 3% above the sales plan each year. Oversaw store operations in a Sales Manager role accountable for total store sales in a flagship store doing $10 million yearly.• Five-time winner of the Most Valuable Employee Award for the store.• Responsible for the mentoring and promotion of four managers within different departments of the company. Promoted three times during my tenure at the company.

Assisted in managing a healthcare clinic in the military, which served over 20,000 patients including over 10,000 emergency cases yearly. Served with the Marine Corps holding Division level responsibility during tour of duty.• Developed the Health Promotions Program and created the Physician Credentialing Program for command level medical professionals. This program was rolled out to encompass all the naval commands in the 3rd Marine Division on Okinawa, Japan effecting over 9,000 active duty personnel & families.• Created and facilitated courses for the Command level Education and Training Program. Taught classes to over 8,000 Navy and Marine Corps Personnel and maintained their command records.• Veteran of Operation Desert Shield and Operation Desert Storm.