Steven Kane, P.E. Email & Phone Number

Florida, United States

Kissimmee, Florida, United States

Kissimmee, Florida, United States

Lake Mary, Fl

Orlando, Florida

Transportation engineer intern providing roadway design and plans production services

PROJECT COORDINATION• Organized daily activities to ensure timely collection of information and follow-up.• Properly tracked and applied money to meet federal standards and provide high quality service.• Managed approximately 100 cases per month through various stages of work flow.PROCESS IMPROVEMENTS• Conducted process mapping to indentify errors and inefficiencies in work flow. • Created form letter and accounting templates (Word & Excel) to ensure accuracy and consistency when communicating externally. • Generated business production graphs and reports based on historic data to develop year-end projections. This highlighted weaknesses and resulted in 15% increase in volume.LEADERSHIP• Managed New Business department and coordinated as needed with subordinate staff and internal/external business partners.• Trained, coached and conducted annual review of subordinate staff members.• Created standard operating procedures based on work flow, man power and compliance requirements.• Developed and managed relationships with business partners ensuring quality service and continued business.COMPLIANCE• Created electronic logs and reports that replaced hard-copy logs which allowed for easy sharing and updating by multiple offices.QUALITY ASSURANCE• Created metrics for follow-up and review to ensuring timely and accurate processing of all business.• Provided meaningful solutions to customers achieved their short-term and long-term goals. .

PROJECT COORDINATION• Coordinated internal and external business partners to schedule and fulfill all requirements for life and worker’s compensation applications. This includes Engineering, Audit and Underwriting departments as well as agents and policy holders. • Thoroughly reviewed applications to indentify errors and address for accuracy, compliance and timeliness. • Concise and accurate documentation of files and consistent method of follow-up.PROCESS IMPROVEMENTS• Worked as team and office point-person with technology department to test and implement new technologies and reported and cataloged errors. Also addressed system errors that required immediate revision to comply with various regulatory agencies.• Reviewed errors of team members and implemented best practices to prevent repeat errors and provide awareness to others. LEADERSHIP• Conducted presentations during training sessions and business development meetings.COMPLIANCE• Participated in annual internal audit and tri-annual external audit conducted by state agencies. • Reviewed and follow best practices for Sarbanes-Oxley accounting standards to ensure that my actions and those of my staff are not exposing the organization to federal penalty.• Developed and maintained procedures and best practices for various state rating agencies to meet their standards and retain their business in the future.• Conducted monthly file reviews to correct and address office wide errors to mitigate non-compliant issues at time of annual and tri-annual audits.QUALITY ASSURANCE• Provided billing and account history to customers• Conducted internet, financial and audit review to determine if information provided is consistent with actual data, thereby accurately reporting data and collecting the corresponding premium.• Developed customer understanding and willingness to participate through clear and concise communication and education of process.

B.S., Civil Engineering

Activities and Societies: American Society of Civil Engineers, Chi Epsilon - Engineering Honors Society

A.A. Degree, General Studies