As an experienced Regional Director skilled at managing large, complex portfolios, I understand the importance of streamlining workflows, maximizing efficiencies, and implementing innovative solutions. In my current role, I provide strategic direction for multiple utility weatherization, demand response, and energy efficient program across the Southeast and Midwest. I have a solid history of leveraging available resources to improve quality, productivity, and profitability. My track record includes a strong talent for identifying areas of improvement, implementing enhanced processes, and driving operational excellence. I’m confident that my reputation as a operational strategist will allow me to deliver superior results. A few of my career successes include:► Improved business unit revenue 50% and margin 30% through strategic cost reductions, increased technician productivity, and organizational structure changes.► Secured an 85% reduction in mistakes and 80% reduction in risks within the operations center by creating a culture of continuous improvement, leveraging lean tools, and establishing an employee qualification program.► Mentored program management teams on client reporting and technology training to drive customer satisfaction, meet SLA requirements, and reduce data inaccuracies.
Listed skills include Management, Program Management, Operations Management, Project Management, and 28 others.