Steve Mcintyre Email & Phone Number

Newcastle, Nsw, Au

Newcastle, New South Wales, Australia

Leads system & process improvement initiatives for Sales, Planning, Logistics and Technical teams. Applying project and program management, Lean Six Sigma and data science principles, business analysis, asset management, software development and change management. Leveraging SAP/ERP, Microsoft and other technologies in end-to-end delivery of Sales, Customer Support, Supply Chain and Field Services. Product manager, defined system architecture and led development roadmap for customer support and predictability systems to maximise product value-in-use for customers.Manages operations/manufacturing planning, master data and local IT teams. Supports Sales, Field Services, Technical/engineering, Finance and Operations teams to deliver customer outcomes.

Newcastle, Australia

Bekaert is a global leader in the transformation and supply of wire rope products to mining, industrial and commercial markets. Based in Newcastle, Bekaert Australia is Australia's only wire rope manufacturer and continues in the tradition of the BHP, Onesteel, Arrium and Moly-Cop brands.Our purpose is to create customer value by leveraging our combined expertise, scale, global reach, and market-leading wire rope products. And an increased ambition to exceed customer expectations by being a business partner that best understands and satisfies their needs.As Customer Service Manager, Steve is responsible for the customer experience from sales inquiry and production planning to outbound logistics and through-life product support. Through pragmatic application of Lean Six Sigma, our Total Rope Management approach, and an insatiable drive for excellence, the team collaborates with customers, product engineers, manufacturing operations and field service managers to maximize customer value of our product.

Newcastle, Australia

Led product and service improvement projects with and for Arrium Mining customers, including key elements of the Total Rope Management (TRM) program for the Moly-Cop Wire Ropes division. Collaborated extensively with key customers, field service managers, product development engineers, information systems engineers, and market development executives, leading to the development of new field services systems.

Sydney, Australia

Senior Business Analyst, initiating a diverse portfolio of business transformation projects.

Sydney, Australia

Certified Black Belt, managing a diverse portfolio of continuous improvement projects, including mentoring of Black Belts, Green Belts and Lean Leaders on various asset reliability, supply chain and business improvement projects.

Sydney, Australia

Project Manager for RailCorp's office accommodation strategy, applying Lean Six Sigma, Asset Management principles and governance frameworks to redefine policies, systems and processes for managing RailCorp’s property portfolio. Led performance improvement strategy, including: organisation and process design; defining performance measures and systems requirement; and systems consolidation.Acted as General Manager; represented the Division on corporate finance reform program.

Provided strategic advice on procurement, corporate finance and related organisation design initiatives.Lead the Rail Traffic Management System (RTMS) Phase 2 project, applying functional requirements, gap analysis and process design techniques to identify and prioritise improvement projects for the management system.Led diagnostic phase of corporate accommodation strategy, applying workplace design best practice to define the organisation's long-term office accommodation requirements.

Led process improvement program, including business planning, performance management, business intelligence initiatives, culture change, organisational integration and systems consolidation including ERP finance systems.Consulted on supply chain reform, benchmarking, and similar initiatives. Introduced Lean Six Sigma, operations management and project portfolio management practices. Keynote speaker and chair at a national procurement conference.Acted as Manager Business Services Finance, overseeing 120 staff and $20M budget across shared services functions.

Various consulting engagements in process improvement and organisational change, including definition of marketing strategy for a performance management consultancy.

Led integration of the Lotus Services Group (Asia Pacific) into IBM. Reduced project timeframes by 20%, saving US$380k+ in project costs.

Managed consulting engagements for multinational banking, finance, legal, retail, manufacturing, transport and government clients.Led Project Quality Office across Asia Pacific, managing key relationships with global clients and ensuring projects met performance targets.Led Asia Pacific consolidation of global CRM and ERP processes and systems across 13 countries, slashing annual costs by US$2.6m.Initiated and led migration of Asia-Pacific operations to IBM’s global processes and systems, reducing operating costs by US$600k+ per year.

Implemented procurement, HR and financial solutions for clients across accounting, legal, mining, manufacturing, education and transportation industries.

Master, Business Administration

Bachelor, Computer Science

Diploma Of Project Management