Steven Geiger Email & Phone Number

Oklahoma, United States

Oklahoma, United States

Oklahoma

Broken Arrow, Ok

Technical Sales ManagerLead a team of 7 inside sales staff covering 4 segments with distinct targeted product lines and market reach strategies. Team primary responsibilities included Quote, Order Entry, RMA, Engineering Request, Credit Request and 24/7 customer support. Developed KPI tracking including FPY to drive performance while utilizing the companies existing business system (Epicore). Created the vision, conditions and tools for team success. Worked with executive board, general managers and marketing teams to understand stakeholder needs.Summery of accomplishments:• Responsible for supporting segment financial goals in excess of $40MM annually.• Restructured technical sales team to create a value add process flow to handle workload. • 1st in history of company to create a flexible team to process incoming business while also managing a sales pipeline.• 1st in history of company to build a team that entered 100% of orders same day.Daly backlog of orders improved from 140 un-entered daily to 0 backlog daily.• 1st in company history to develop and report KPIs to company executive team daily.• Improved customer satisfaction from 6.5 to 9 on a “likely to recommend” scale of 1-10.• Led team to continuously update procedures to meet or exceed ISO-9001 requirements• Last ISO audit in 2015 my department had no corrective actions (CAR) or “opportunities to improve” reported• Responsible for corrective actions for technical sales team by assembling and leading cross functional team to solve quality issues concerning the technical sales team including members from technical sales, quality, engineering, IT, manufacturing• Monitored and reported on first pass yield and RMAs for department

Tulsa, Oklahoma Area

Managed all operations for contracted client locations within the Oklahoma territory. Focus on the employees, customers, and meeting profit objectives for each site. • Operations Manager for multiple sites in territory generating over $750,000 in revenue per month while maintaining desired profit margins• Performed site audits for each location bi-annually to maintain adherence to service level agreements and Ricoh quality standards • Effectively managed, motivated, and trained 25 direct report employees from an off-site location• Directed and served as oversight to local management in setting and communicating employee goals, objectives, and standards • Managed human resource related concerns and ensured compliance by providing a single point of contact to Ricoh management. Performance issues or opportunities were collaboratively analyzed and evaluated to develop solutions precisely appropriate for the situation • Managed recruiting, interviewing, and hiring of staff employees including authorization to rehire, replace, restructure, transfer, or terminate; final authority regarding approval of new-hires • Established proactively and conducted on-going development and implementation of training nationally to enhance workforce effectiveness and to ensure that established procedures, systems, and programs were effective and compatible

Tulsa, Oklahoma Area

Monitored all facets of the fleet program to ensure that performance standards were maintained and client requirements (contracted service levels) were consistently met• Engaged Ricoh and/or third party resources to anticipate and prevent problems, as well as to remedy problems as they occur• Monitored the JIT parts and supplies procurement and distribution program, in addition to an onsite inventory of key parts and supply items• Promoted after just one year due to strong results oriented organizational & implementation skills

Tulsa, Oklahoma Area

Delivered day-to day operations and managed staff of Managed Services site. Developed, implemented and updated related procedures. Invoiced accounts, successfully maintained acceptable profit levels and ensured that customer expectations were consistently met. High degree of customer interface• Achieved shift profitability in the area of cost of goods by effectively supervising the shift in the use of company materials and supplies• Estimate projects for in-house production. Work with third party vendors to complete projects as needed• Promoted after just one year due to attention to detail, technical ability and strong problem solving skills.

Tulsa, Oklahoma Area

Business Development/SalesBusiness printing and promotional items.

Tulsa, Oklahoma Area

Business Development/Sales

Broken Arrow, Ok

Full service printing company. Business printing and bindery services.

Communication Skills For Modern Project Managers

Executive leadership training.

The Lean Experience

Activities and Societies: Troy, MI with consultants for Toyota, Frito Lay & Harley DavidsonFoundational rules and principles of Lean

Project Management

Developing Project Management Skills

High School, General Studies

Education record