Steven Lynch Email & Phone Number

Mckinney, Texas, United States

• Direct transformation of customer success operations, enhancing post-sales experience for all DoctorLogic clients in medical and dental sectors, ensuring alignment with operational efficiency and strategic leadership.
• Develop and standardizes comprehensive customer lifecycle playbook, optimizing processes for $2M+ ARR SaaS portfolio, driving consistency across account management and improving overall operational effectiveness.
• Lead team of B2B customer success managers, executing multi-channel digital marketing strategies that support business growth and foster collaborative culture within marketing organization.
• Coordinates customer-facing implementation of new accounting software, streamlining invoice tracking and collections processes, achieving zero unpaid invoices within 3 months and enhancing resource allocation and.
• Partners with cross-functional teams to ensure seamless resource allocation, integrating AI tools and remote collaboration practices into workflows to improve marketing excellence and operational outcomes.
• Champions initiatives that drive stakeholder engagement and foster culture of trust and collaboration, aligning with company-wide strategic initiatives and supporting overall marketing organization's growth objectives.

Plano, Texas, United States

• Led assembly and management of cross-functional team, including project managers, digital marketing specialists, and customer support specialists, to drive operational efficiency and business growth for enterprise.
• Reduced client onboarding time by 50% and improved support ticket resolution times by 90%, enhancing overall operational efficiency and resource allocation for over 50 large private practice healthcare brands.
• Implemented multi-channel digital marketing strategies that resulted in double- and triple-digit improvements in organic brand visibility across SERPs and social media, supporting marketing excellence and business.
• Negotiated long-term contract extensions for large enterprise DSO/MSO clients, managing dozens of brand websites and unique marketing portfolios, ensuring stakeholder management and fostering collaborative culture.
• Delivered improved paid media performance through strategic initiatives, integrating data-driven decision-making and enhancing overall marketing operations for large healthcare clients.

Plano, Texas, United States

• Managed portfolio of enterprise-level medical and dental organizations, delivering digital marketing consulting and data-driven strategies, resulting in Net Retention Rate of over 100%, while enhancing overall campaign.
• Developed real-time reporting dashboards in Looker Studio, reducing time to insights by 80%, improving decision-making, and enabling cost-effective digital marketing opportunities across organic, paid, and social media.
• Facilitated collaborative meetings between internal stakeholders and C-level executives, aligning strategic objectives, addressing challenges, and driving actionable solutions that minimized churn, enhanced campaign.
• Provided comprehensive website support, creating customized strategies for clients based on data-driven insights, improving marketing operations, and fostering long-term client partnerships.

Dallas, TX

• Directed team of 12 digital marketing strategists overseeing $20M ARR SaaS portfolio and managing $6M in monthly paid search advertising for automotive dealerships, groups, and OEMs, ensuring alignment with business.
• Fostered transparent and flexible team culture, adapting to evolving client needs and business objectives, driving operational efficiency and creating a positive, mission-driven work environment.
• Led retention and growth initiatives, managing risk and executing digital strategies that resulted in 99% Gross Retention Rate and Net Retention Rate exceeding 100%, enhancing overall client satisfaction and business.
• Served as primary escalation point for client concerns, ensuring seamless collaboration between internal stakeholders and clients, and driving high performance across Dealer.com’s digital marketing solutions.

Dallas, Texas, United States

• Led paid media team managing over $11M per month in advertising budget for enterprise-level automotive groups, driving improvements in campaign performance and client retention through strategic resource allocation.
• Pioneered new KPI tracking processes using SQL and Tableau to identify and address underperforming metrics at scale, significantly enhancing paid media campaign efficiency and overall marketing operations.
• Standardized KPI tracking processes across Dealer.com, conducting training sessions for managers and teams in all offices, resulting in improved campaign performance, client satisfaction, and operational efficiency.

Dallas/Fort Worth Area

Dallas, Texas, United States

Plano, Texas

Plano, Texas