• Direct transformation of customer success operations, enhancing post-sales experience for all DoctorLogic clients in medical and dental sectors, ensuring alignment with operational efficiency and strategic leadership goals.• Develop and standardizes comprehensive customer lifecycle playbook, optimizing processes for $2M+ ARR SaaS portfolio, driving consistency across account management and improving overall operational effectiveness.• Lead team of B2B customer success managers, executing multi-channel digital marketing strategies that support business growth and foster collaborative culture within marketing organization.• Coordinates customer-facing implementation of new accounting software, streamlining invoice tracking and collections processes, achieving zero unpaid invoices within 3 months and enhancing resource allocation and change management.• Partners with cross-functional teams to ensure seamless resource allocation, integrating AI tools and remote collaboration practices into workflows to improve marketing excellence and operational outcomes.• Champions initiatives that drive stakeholder engagement and foster culture of trust and collaboration, aligning with company-wide strategic initiatives and supporting overall marketing organization's growth objectives.

● Led assembly and management of cross-functional team, including project managers, digital marketing specialists, and customer support specialists, to drive operational efficiency and business growth for enterprise healthcare clients.● Reduced client onboarding time by 50% and improved support ticket resolution times by 90%, enhancing overall operational efficiency and resource allocation for over 50 large private practice healthcare brands.● Implemented multi-channel digital marketing strategies that resulted in double- and triple-digit improvements in organic brand visibility across SERPs and social media, supporting marketing excellence and business growth objectives.● Negotiated long-term contract extensions for large enterprise DSO/MSO clients, managing dozens of brand websites and unique marketing portfolios, ensuring stakeholder management and fostering collaborative culture.● Delivered improved paid media performance through strategic initiatives, integrating data-driven decision-making and enhancing overall marketing operations for large healthcare clients.

● Managed portfolio of enterprise-level medical and dental organizations, delivering digital marketing consulting and data-driven strategies, resulting in Net Retention Rate of over 100%, while enhancing overall campaign performance.● Developed real-time reporting dashboards in Looker Studio, reducing time to insights by 80%, improving decision-making, and enabling cost-effective digital marketing opportunities across organic, paid, and social media channels.● Facilitated collaborative meetings between internal stakeholders and C-level executives, aligning strategic objectives, addressing challenges, and driving actionable solutions that minimized churn, enhanced campaign performance, and boosted upsell opportunities for expansion revenue.● Provided comprehensive website support, creating customized strategies for clients based on data-driven insights, improving marketing operations, and fostering long-term client partnerships.

• Directed team of 12 digital marketing strategists overseeing $20M ARR SaaS portfolio and managing $6M in monthly paid search advertising for automotive dealerships, groups, and OEMs, ensuring alignment with business growth objectives.• Fostered transparent and flexible team culture, adapting to evolving client needs and business objectives, driving operational efficiency and creating a positive, mission-driven work environment.• Led retention and growth initiatives, managing risk and executing digital strategies that resulted in 99% Gross Retention Rate and Net Retention Rate exceeding 100%, enhancing overall client satisfaction and business growth.• Served as primary escalation point for client concerns, ensuring seamless collaboration between internal stakeholders and clients, and driving high performance across Dealer.com’s digital marketing solutions.

● Led paid media team managing over $11M per month in advertising budget for enterprise-level automotive groups, driving improvements in campaign performance and client retention through strategic resource allocation.● Pioneered new KPI tracking processes using SQL and Tableau to identify and address underperforming metrics at scale, significantly enhancing paid media campaign efficiency and overall marketing operations.● Standardized KPI tracking processes across Dealer.com, conducting training sessions for managers and teams in all offices, resulting in improved campaign performance, client satisfaction, and operational efficiency across organization.