Steven Parker Email & Phone Number

Greater Chicago Area

Greater Chicago Area

Corporate Software Services, Inc (CSS) are a leading software technology partner and consultancy organization. We deliver hosted business and service management solutions for infrastructure, application and asset management on a global scale. Working in partnership with CSS, you will quickly realize the full potential of your investments. Whilst we have the ability to resell the software, we focus on our core strengths of Design, Consulting, Professional Services, Training and Support to ensure our clients receive the highest level of expertise throughout the lifecycle of the solution. We achieve this by partnering with some of the leading Enterprise Software vendors, including; * CA Nimsoft for Monitoring* CA Cloud Service Management (Nimsoft Service Desk)* CA Service Desk* CA Data Center Infrastructure Management (DCIM)* FrontRange for IT Service Management in the Cloud & On-premise* FrontRange Client Management (DSM)* FrontRange Mobile Device Management (MDM)* BMC ADDM* uControl for BMC ADDM – simplified management and application modelling* IBM Tivoli for Automation & Enterprise Asset Management * Lucierna for Application Performance Management * xMatters for targeted IT notifications* Oracle Primavera for Enterprise Project Portfolio Management Our industry experts have the real world experience and innovative technical capabilities to help you take a strategic view of your business; where you are, where you want to go and how to better leverage the resources you have to get there. We follow best practice (ITIL) to manage your assets across all industry sectors.SpecialtiesNimsoft Monitoring,CA Cloud Service Management (Nimsoft Service Desk), FrontRange Heat Classic, FrontRange ITSM, FrontRange Voice, FrontRange Client Management, FrontRange Mobile Device Management, IBM Enterprise Asset Management, IBM Tivoli Netcool, IBM Tivoli Endpoint Management, IBM Tivoli Monitoring, xMatters, BMC ADDM, uControl from Tekwurx.

Greater Chicago Area

• Extensive experience with network and server monitoring software. • Creation of live dashboards customized for clients’ networks.• Rolled out and maintain client portal which provides 24x7 real-time view into network.• Completed several dozen consulting engagements to provide guidance to firms rolling out monitoring solutions.• Ongoing management of internal and client monitoring solutions.

Report to the Chief Financial Officer managing all Information Technology needs for 25 College faculty and staff members in addition to 120+ college students in a dual MAC and PC environment. Manage and administer Windows 2003 and SQL Servers to guarantee load balancing, file security and sharing for 100+ users. Serve as the primary IT point of contact for 100% of software and hardware related user needs. •Integrate and administer Google Apps for Education across the college•Maintain Sage Fundraising 50 Database of 8,800+ donor contacts •Serve as webmaster utilizing PaperThin’s CommonSpot CMS to update and maintain site copy and data

Oversaw 100% of all new IT software and related decisions which included cost-benefit analysis to support hardware and software decisions at the senior management level. Oversaw maintenance and administration of 4 servers (SQL, Exchange, Windows 2003 and .NET) and ensured user needs were managed.•Managed ACT! 2006 database with 200+ client contacts •Updated, maintained and refreshed company website using Microsoft .NET 2003•Served as the initial point-of-contact for all users with IT questions or needs

Excellent Customer Experience Award, 2007 & 2008Delivered technical support as a second level following customer service calls initiated by consumers with ISP concerns. Assigned to one of the company's highest value clients, a Fortune 500 ISP with significant technical issues and high call volume. Successfully handled technical calls related to router connectivity, eMail support and internet connection issues.•Managed 30-35 calls per day dealing with technical issues•Accountable for supporting Windows XP, Windows 2000, Max OSX and Mac OS9 operating systems•Earned the first "Excellent Customer Experience” awards ever awarded during training; one of two earned during tenure

Responsible for 100% of support issues related to network ware server support to windows server, PC server and remote support via VPN remote login. Served as only one of two IT specialists to provide computer support for this 75-person department.•Installed, troubleshot and repaired desktop and laptop computer equipment•Created over 85 new user accounts and managed accounts to ensure network security•Upgraded, installed and integrated Windows NT 4.0 Server, Netware 4.12 and Workstation operating systems and Windows 95 software

Provided on-site technical support for 50+ customers per month which included diagnosis of software and hardware system errors. Delivered 100% of Compaq support as the only Compaq certified technician.•Achieved 90% customer satisfaction with ranking of 5 out of 5•Promoted three times during tenure from Computer Builder to Technician and PC Bench Technician

Bachelor Of Arts

Education record