Steven Phan Email & Phone Number

East Hartford, Connecticut, United States

East Hartford, Connecticut, United States

East Hartford, Connecticut, United States

Natick, Ma

As a front receptionist, I developed customer service skills by talking to hundreds of customers on a weekly basis. During my time here, I was trained to develop interpersonal connections with reoccurring customers hoping to keep a long-lasting relationship with the company with resulted in more gift cards being sold also. I contributed to the overall efficiency of the company by taking reservations and maintaining the organization of the salon. During COVID-19 times, we followed Massachusetts… Show more As a front receptionist, I developed customer service skills by talking to hundreds of customers on a weekly basis. During my time here, I was trained to develop interpersonal connections with reoccurring customers hoping to keep a long-lasting relationship with the company with resulted in more gift cards being sold also. I contributed to the overall efficiency of the company by taking reservations and maintaining the organization of the salon. During COVID-19 times, we followed Massachusetts guidelines on sanitation/safety protocols that needed to be done such as installing plexiglass among all workstations, building sanitation stations, and purchasing protective gear for all employees.- Had an increase of about 30% more gift cards being sold when working at the front desk.- Manually kept track on over 500+ customers in order to prevent the spread of COVID-19. Show less

Greater Boston Area

Through the years of working at Mozilla, I was able to learn about the operations of the food truck industry. Upon working here, I was granted to work in a group environment consisting of 4-5 people on a small food truck. During this time, I was able to enhance my communication and teamwork skills as it was a necessity for being among the top food trucks in Boston. By improving upon team relationships throughout the seasonal year, it helped boost business dynamics and helped enhance employee… Show more Through the years of working at Mozilla, I was able to learn about the operations of the food truck industry. Upon working here, I was granted to work in a group environment consisting of 4-5 people on a small food truck. During this time, I was able to enhance my communication and teamwork skills as it was a necessity for being among the top food trucks in Boston. By improving upon team relationships throughout the seasonal year, it helped boost business dynamics and helped enhance employee satisfaction. On a daily basis, we would serve up to 300+ individuals within a couple of hours' time frame. Things I did on the food truck consisted of organizing the cash register (totaling up daily totals), taking orders, preparing the food and clean preparation areas. Show less

Randolph, Ma

During my time at Bambu, I incorporated customer service skills from previous jobs while adopting new ones at the same time. Working at Bambu, I had to speak in two languages (English and Vietnamese) in order to satisfy the customers and to keep business operations running smoothly. At the front desk, I executed orders such as operating the cash register, call out orders, and maintain the cleanliness of the store. Through working at Bambu, I was able to improve my skills by working as a… Show more During my time at Bambu, I incorporated customer service skills from previous jobs while adopting new ones at the same time. Working at Bambu, I had to speak in two languages (English and Vietnamese) in order to satisfy the customers and to keep business operations running smoothly. At the front desk, I executed orders such as operating the cash register, call out orders, and maintain the cleanliness of the store. Through working at Bambu, I was able to improve my skills by working as a team.-At the front desk, I also used the square system data analysis API to track down the least ordered menu items in order to maximize efficiency. This would help maximize profits for the future through providing recommendations. Show less

Bba, Finance

Bba, Finance, Economics, Gpa: 3.9

Activities and Societies: Asian American Student Association (AASA), Rack City Thrift