Steven Truong Email & Phone Number

Las Vegas, California, US

• Building and scaling my own direct-to-consumer (DTC) brand in the personal care space, which reached profitability in the first 3 months.
• Cultivating a community and driving growth organically through social media (TikTok, Instagram, YouTube) with over 348k combined followers and video content that consistently generates millions of views per week.

• Helping businesses thrive and scale profitably on Amazon.

St Louis, Missouri, US

• Directed a team of account managers and associates—providing coaching, training, and career development.
• Developed and executed data-driven paid media strategies (search and display) for enterprise-level clients on Amazon—increasing ROAS by over 70% and revenue by 60%.
• Oversaw a book of business and actively managed over $450k in monthly ad spend, ensuring promotional budgets were strategically activated and allocated towards profit-yielding media placements.
• Performed deep audits of existing advertising campaign structures and implemented optimizations to eliminate inefficient spending, resulting in a 50% or more decrease in ACOS.
• Analyzed data sets and gathered insights to identify trends and make appropriate recommendations to maximize ad dollars and drive growth.

Pasadena, CA, US

• Led organic SEO and paid strategies that drove monthly e-commerce sales from $2000 to $20,000 per month with only 5 SKUs in a highly competitive niche.
• Launched, optimized, and scaled profitable PPC campaigns while achieving ACOS of 20% or less.
• Identified and validated high-profit product opportunities in the Amazon marketplace and brought them to market.
• Launched and scaled FBA products from A-Z, including product development, listing optimization, marketplace research, and inventory management.
• Executed split A/B testing on pricing, listing creatives, and sales copy resulting in conversion rates of 30% or more.
• Closely monitored account health and performance through KPIs such as CVR, AOV, traffic, and ratings in order to effectively drive strategy and improvements.

Los Angeles, CA, US

• Launched and built my own DTC e-commerce business in menswear.
• Managed A-Z product development process including design, sourcing, prototyping, and production.
• Managed and optimized supply chain resulting in 20% decrease in freight costs.
• Launched and managed company Pinterest page resulting in an average of 660K monthly visitors.
• Directed lifestyle and product photoshoots for web content and marketing campaigns.
• Negotiated with suppliers and manufacturers to cut development costs while prioritizing product feasibility and profitability.

Bell, CA, US

• Executed daily management of import services focusing on deliveries to clients and distribution centers
• Scheduled deliveries, prepared cargo, negotiated rates with shippers, and optimized cost effectiveness of route maps with carriers
• Monitored container movement while coordinating the release of import shipments with customers, carriers, truckers and U.S. Customs services

Bellevue, Washington, US

• Managed the A-Z for importer transactions and ensured they are in compliance with trade law and federal regulations
• Worked with overseas vendors/clients to prepare and submit necessary customs documents for the clearance of imported goods
• Coordinated with steamship lines, origin offices, and truckers to ensure timely delivery and clearance of freight
• Processed customs entries in accordance to strict CBP rules and regulations

New York, NY, US

• Executed financial interactions in accordance with bank policies and procedures
• Educated clients on new products that fit their needs–increasing revenue and interest in new products
• Resolved customer issues and developed new customer relationships