Steven Ridgway Email & Phone Number

Atlanta, Georgia, Us

• Accelerated GLOBAL HUMAN RESOURCES STRATEGIES, performance, and SOPs with a HR team of 14 that consisted of a Chief Human Resources Officer (CHRO), Vice Presidents, Talent Managers, Total Rewards Manager, Human Resources Business Partners (HRBP), and Senior Directors. • Lead overall WORKFORCE GOALS and OBJECTIVES FOR 900 GLOBAL EMPLOYEES located in the United States, Canada, Brazil, United Kingdom, Netherlands, Germany, and Singapore. Introduce success planning (leadership development) and employee engagement programs respectfully. • Coach and EDUCATE SENIOR LEADERS on compliance, diversity/equity/inclusion (DEI), and employment law topics across a global workforce. Mitigate risks by standardizing best practices for multinational teams navigating key human resources (HR) procedures. • Introduced new policies, procedures, and innovations throughout RECRUITING, ONBOARDING, EMPLOYEE DEVELOPMENT/ENGAGEMENT, and PERFORMANCE REVIEWS. For example, vetted and selected a third-party vendor (Performance Pro) to manage employee feedback and progress/performance tracking. • Created a mentoring program with curricula and deliverables for a NEW SUCCESSION PLANNING PROGRAM that developed talent for career advancement while reducing turnover, attrition, and other unexpected departures. Improved the talent pool, employee morale, and the overall company culture. • Overhauled the onboarding program in 2016, REDUCING TURNOVER (WENT FROM 25% to 18%, which also increased employee satisfaction and engagement. Secured a jump in overall employee survey scores, going from 65% to 80% in overall satisfaction. • Implemented the company’s FIRST CAREER DEVELOPMENT TRAINING PLATFORM (Skillsoft) that provided a course library, skills assessments, and career path. Later migrated to LinkedIn Learning®, saving on staff training used by sales, customer support, and financial/accounting teams.

Atlanta, Georgia, Us

• Drove RECRUITING, RETENTION, ENGAGEMENT, and TALENT MANAGEMENT for a national and international company of customer support and success teams. Grew and expanded recruitment, training, mentoring, and onboarding for a workforce that’s grown from 225 to 900+ employees. • Audited HR POLICIES, PROCEDURES, and SYSTEMS and led major change management initiatives throughout core HR areas. Worked with business unit leads on various HR activities that also includes salary and benefits management (401K, health/wellness plans). • Conceptualized and implemented a FIRST-GENERATION MENTORING PROGRAM that paired new or at-risk hires with established personnel. Provided senior staff with additional purpose and camaraderie, while providing newly onboarded staff with on-the-job (OTJ) support and training.• Ensured workplace practices were COMPLIANT WITH GEO-SPECIFIC EMPLOYMENT LAWS and REGULATIONS, including specialized laws specific to anti-discrimination, pay equity, and immigration (I-9) eligibility. Aligned with legal counsel to further drive compliance across the various business units.• Initiated LEADERSHIP and SKILLS TRAINING FOR UPWARDLY MOVING EMPLOYEES in addition to recognition and rewards programs that elevated employee appreciation and satisfaction levels. Introduced framework for ongoing performance tracking, management, and reviews as well.• Championed MULTI-FACETED DE&I (Diversity, Equity, and Inclusion) INITIATIVES that included unconscious bias training and accessible career development opportunities. Trained unit managers on fostering an equitable environment that further enhanced the Kore company culture. • Led INVESTIGATIONS OF EMPLOYEE COMPLAINTS, which involved information gathering, conducting interviews, and ensuring a positive conclusion. Focused on early intervention to avoid unnecessary escalation and frustration, while minimizing workplace disruptions and possible legal settlements.

Coral Gables, Florida, Us

• Designed, developed, and delivered EMPLOYEE DEVELOPMENT PLANS and PROGRAMS across 9 locations (75 total – customer service and Tier I product support) throughout the United States, United Kingdom, Bahrain, South Africa, Singapore, India, and Brazil. • Travelled as needed to various locations to further advance the company’s ONBOARDING, PROFESSIONAL DEVELOPMENT, and KNOWLEDGE BASE. Introduced solutions that reduced overall demand for call center staff by upwards of 15%. • Improved productivity by approx. 50% while REDUCING STAFF TURNOVER during the 90-day probationary period for new hires. Implemented Salesforce.com that further increased customer satisfaction and self-service capabilities while reducing incident rates.

New York, Ny, Us

Boston, Massachusetts, Us

Boston, Massachusetts, Us

Bachelor Of Science, Journalism

Master, Human Resource Management