Steven Workman Email & Phone Number

:: Coordinate with area stores and call centers to visit clients on site in residential homes and small, medium and large businesses :: Work with a wide variety of computer problems including:general software troubleshooting, Windows Vista/ Seven/Eight/Ten repair, Virus and Malware removals, internet and connectivity problems, Basic Networking repair and troubleshooting, Printer troubleshooting, software installation and removals, hardware installation and removal, full system refreshes, Data backup and transfer services, Email troubleshooting and setup, Mobile device setup and troubleshooting, plus much more.:: Work directly with Clients to provide solution based troubleshooting for known and unknown needs:: Integrate Computer/Mobile and Home Theater technology to allow clients to use their technology to its fullest benefits.:: Maintained a 90% client satisfaction spanning residential and Business clients.:: Championed accurate yet speeding work on a daily basis to ensure clients are not without their computer or internet services for long periods of time by resolving 98% of the troubleshooting to 2 hours or less per call.:: Maintain company goals of efficiency with 85% or higher on utilization: Goals are 75% or higher and graded on a daily, weekly, monthly, quarterly and yearly scale

:: Received the Brad Anderson Legacy Award for outstanding service to the company and its customers.:: Designed countless Digital Graphics used in Marketing Campaigns in Best Buy stores and on national Sales Advertisements.:: Provided outstanding personalized support for clients with computer and technological issues which increased sales by 56% and reduced product returns by 11% in 2012 and 2013.:: Championed 20% - 30% more revenue on average than any other team member with higher gross margin percents.:: Implemented and executed strategies that increased overall client satisfaction from 82% to above 91% consistently.:: Pioneered the sales of new service offerings prior to any other of the 21,000+ Agents nation wide.

Los Angeles, California, United States

Assistant Retail Sales Manager:: Participated in a group of specialists that designed and executed new concepts of a “Megastore” that integrated computer and home theater technology for the first time in a CompUSA store.:: Conceptualized new marketing campaigns and implemented them while monitoring their progress.:: Provided coaching and training to all team members and scheduled coverage based on customer traffic trends to increase sales.Merchandising Manager:: Controlled store inventory by maintaining discrepancies to 0.5% or under.:: Exceptionally maintained merchandise counts including ordering and receiving product based on sales patterns.:: Planned and overseen the processes of product placement to align with company strategies.:: Allocated inventory with sales trends and patterns to ensure continuous product replenishment.

Beverly Hills, California And Dayton, Ohio

:: Responsible for running the sales floor daily as well as creating store associate schedules.:: Facilitated shipment receiving, stock counts, product replenishment, product ordering, and pricing.:: Trained all team members in floor positions including Cashiers, Lead Cashiers, Photography Printing Associate, Sales Crew, Stock Room Crew, Security, etc.:: Routinely assisted as a Pharmacy Tech to the Pharmacists as needed to fulfill member prescriptions in a timely manor.:: Maintained store funds in safe, logged funds, deposited funds, balanced funds as needed, maintained all cashier drawers, Physically took deposits to bank on occasion. :: Responsible for planograms and store look & feel. :: Audited store to ensure compliance with local, state and federal laws as well as company policies.:: Worked with the Store General Manager for hiring of store staff as needed.:: Provided Loss Prevention assistance as well as trained new Security Guards on Loss Prevention techniques.

Comptia+

H.S. Diploma, Professional Studies Including Science And Law

Activities and Societies: Medical Club, Choir, Drummajor in Band, Played the Saxophone in high school, Jim Brown's Amer-I-Can graduate.