Steven Sirica Email & Phone Number

Vancouver, Bc, Ca

Canada

Customer Solutions Delivery - National Operations Excellence

Toronto, Ontario, Canada

• Facilitated in the recruitment and management of a team comprised of technical consultants, developers, and engineers.• Coached consultants on handling behavioural and technical interviews with client organizations.• Conducted prospection meetings with executives across the financial and pharmaceutical industries to establish project needs.• Monitored and forecasted the financials of the IS&D business unit.

Brampton, Ontario, Canada

Reported to the Manager of Employment & Newcomer Services for a brand new initiative on the promotion of inclusivity in Canada.Tasked with coordinating virtual workshops, providing support for the project team, and responding to client inquiries. Additional assignments included a variety of clerical duties, generating statistical reports, and ad-hoc tasks for project consultants and managers.

Dartmouth, Nova Scotia, Canada

Compiled customer data from automotive dealerships into a singular database and automated mass marketing campaigns to increase event turnout and generate leads for potential purchasing at dealership sale events.Constructed a website for the company detailing services provided, examples of past work, and testimonials from previous customers. Additionally, introduced technologies (NFC, QR, dashboards, automated data collection, and built a web presence) into both the online and digital operations of the company to serve as leading differentiators within the industry.

Wolfville, Nova Scotia, Canada

Graded assignments, presentations, and reports and transferred graded material into an online grading system to keep students up to date on in-class performance. Assisted with in-class events and lectures with additional time spent at Acadia's innovation lab ensuring 3D printers were functional and ready for operation in a class setting.

Wolfville, Nova Scotia, Canada

Constructed scripts through R-Studio to test the robustness of inter-organizational innovation networks based off data surrounding the network of ocean science and technology of interactive learning in Nova Scotia to build a social network model of government funding differences between public and private firms.

Wolfville, Nova Scotia, Canada

Developed a vast knowledge of wine pairings and grape varietals to ensure customers were well educated on tasting notes and grape varieties which led to a more enjoyable guest experience and increased sales.Additionally, I entertained large corporate events, private functions, and day-to-day guests by presenting expertise on daily specials, constant customer care, and timely use of POS systems for optimal table turnover times to ensure the maximum number of parties serviced throughout the day with exceptional customer service and positive reviews.

Vancouver, British Columbia, Canada

Identified inefficiencies in business processes through root cause analyses of incomplete order data to generate insights and develop counter strategies to improve performance of first-time installations resulting in lowered churn rates, decreased escalations, and overall increased customer satisfaction.Additionally, I developed business intelligence resources through platforms such as DOMO, Tableau, and MySQL to optimize dashboards and produce insightful reports on yield ratings of installations to be presented at an executive level to promote new strategy development for improvement on the efficiency of service installations.

Wolfville, Nova Scotia, Canada

Fostered a sense of community by promoting on-campus events while serving as a positive role model for a diverse group of individuals through administering aid in cases of over-intoxication and mental health issues.

Master Of Science (Msc), Digital Management

Activities and Societies: Co-President: Ivey Critical Thinking & Debate Club | Founder: Ivey MScA Technology & Innovation Committee |.

Bachelor Of Business Administration (B.B.A.), Business Technology Management, 3.9 Cgpa

Activities and Societies: Concentration in Computer Science, Resident Assistant of Seminary House (2017-2018)Completed a Bachelor.