James Stevens Email & Phone Number

Colorado Springs, Colorado, United States

Scott Afb, Illinois, United States

Supported Scott AFB/Transcom as the SME for the FAB-T system. • Serve as the command POC for all SATCOM programs & requirements. • Review and develop SATCOM portions of operational & exercise plans. • Provide SATCOM planning and operating support to end-users for narrowband, wideband, protected, and commercial capabilities. • Arrange, monitor, and support SATCOM operations during training, exercise, and contingency/crisis events from pre‐deployment through execution to the termination. • Review engineering plans and site information to ensure conformance with the current architecture, as well as assist in the development of future changes and upgrades to SATCOM systems. • Conduct technical evaluations of SATCOM to ensure proper interoperability and integration with current and future C2 systems and networks, and identify equipment and software deficiencies and their impact on operability and security • Support/operate survivable SATCOM terminals and associated equipment • Resolve issues related to terminal operations and associated voice and data circuits • Monitor the operational status of the terminal, associated applications, databases, and voice and data circuits • Participate in planning events for system upgrades, enhancements, or augmentation affecting the survivable SATCOM

St Louis, Missouri, United States

Supported the National Geospatial-Intelligence Agency (NGA) as a member of the Desktop Support team on the UFS contract. Ensured customers had a swift response to any IT issues and either resolved them at the lowest level or transferred to higher tiers when required. • Hardware support: Thin/Thick client: Computer component repairs (graphics card, ram, etc.) IP Phones and Printers, equipment installation, set-up, and training for users. • Software support: Thin/Thick client: installation of operating systems, applications, and troubleshooting errors with applications. • User support: Computer, telephone, and video troubleshooting when operational errors occur. Training when an issue is an operator caused. • Networking support: limited support to the microcomputer networks. Ensuring connectivity to clients and basic session management. • Administration support: Distribution and inventory on software and computer stock, making requests or orders for new equipment as necessary. Using Active Directory to ensure customer accounts are managed according to SOP. • Coordinate with other Service Operations Teams, Service Design, and Service Transition teams to ensure customer resolution. • Communicate through the support center ticket database on ticket status, updates, and closure. • Create and maintain documentation to help train employees in resolving day-to-day issues and training. • Identify and execute process improvements and other enhancements that improve operational efficiency.

Scott Afb, Illinois, United States

I remotely managed, troubleshot, and serviced routers, switches, firewalls, cryptography devices, voice systems, transport systems, and VPN technologies on both classified and unclassified DoD networks.

Afghanistan

Support the Special Operations Joint Task Force (SOJFT) through remote troubleshooting, direct action, and training as required. I work at the country warehouse/depot and perform inventory management and equipment restoral to the lowest component (individual circuit cards). Primary support is for VSAT systems.Duties include: • Installed, operated and maintained Tactical VSAT systems. • Installed, operated and maintained the SIPR/NIPR Access Point (SNAP) terminal. • Installed, operated and maintained the Inflatable Satellite Antenna (ISA) terminal. • Installed, operated and maintained the Micro VSAT terminal • Installed, operated and maintained the tactical SATCOM radio. • Installed, operated and maintained the LINKWAY Master Reference Terminal (MRT), /Network Controller. • Installed, operated and maintained the Wireless Point-to-Point Link (WPPL) B and D systems. • Installed, operated and maintained iDirect modems and Hub terminals. • Configured and integrated COMSEC equipment i.e. KG -175D, KG-175 Classic, KG-250X and KG-175E into all tactical SATCOM systems. • Configured Frequency Division Multiple Access (FDMA) network modems. • Configured Time Division Multiple Access (TDMA) networks for Dynamic Multipoint Virtual Private Network (DMVPN). • Supported DMVPN Architecture, to include configuration and troubleshooting. • Supported Switch fundamentals such as; Virtual Local Area Network System (VLANS), VLAN Trunk Protocol (VTP), Port Security, Spanning Tree. • Supported Router set-up and troubleshooting, to include knowledge of OSPF, EIGRP, RIP routing protocols. • Demonstrated knowledge of; CISCO encryption concepts within DMVPN architecture and Transmission Control Protocol (TCP) Acceleration over Satellite concepts. • Managed, maintained and repaired telecommunication installation supplies. • Maintained daily on-hand inventories. • Provided training on SATCOM equipment when required.

Colorado Springs, Colorado Area

-Perform primary customer interface -Perform daily data entry and general administrative duties required to maintain the database-Review periodic customer furnished data and status reports -Working off-hours/days in support of critical programs, customers or other incidents deemed critical by leadership.-Review Customer Deliverables to ensure all customer and contractual requirements are met.-Perform other functions as directed by NOC supervisor.-Perform Statistical Analysis using Analytical Tools like Excel.-Effectively communicating with all the internal and external stakeholders, keeping them updated on technical findings, issues or any other required project related development.-Ensure Quality/Process Compliance & identify improvement initiatives.-Having a complete understanding & awareness of the various internal processes, ensuring compliance to the same and suggesting process improvement initiatives.-Executing tasks around client servicing, like proactively responding to client requests, seeking feedback, etc.-Entering, cleaning, and conducting basic data manipulation and analysis.-Monitoring sensor tools to proactively identify outages or potential problems.-Investigating out-of-normal operational performance to determine need for escalation.-Performing regular trend analysis to identify out-of-normal performance warranting additional investigation.-Working with the Sensor Lead to communicate the status, risk, and impact of emerging problem areas to Incident and Problem Management processes.-Reconciling Authorized Service Interruption (ASI) reports with incidents detected on the network to avoid false positive reporting.-Reconciling weather reports with reported service interruptions to avoid false positive reporting.-Creation of daily PowerPoint slides used for operation checks, and briefing high interest items.-Create After Action Reports as needed.-Proper documentation/escalation of identified issues.

Colorado Springs, Colorado Area

-Providing support to the Network Operations Center (NOC) within the established 24/7 coverage shift schedule. The contract requires work flexibility, working rotating hours/days/weekends. If necessary, I was required to work off-hours and days in support of critical programs, customers, or other incidents as determined by leadership.- Operating and maintaining Kratos geolocation and carrier monitoring products, and related operating systems and databases.- Reviewing Periodic customer furnished data and status reports (e.g. satellite payload reports, transmission plans, etc.)- Performing satellite communications carrier and link monitoring on commercial satellite communication (COMSATCOM) transponders, with emphasis on radio frequency (RF) interference detection and resolution. Utilizing RF spectrum analyzers, signal generators, and digital signal processors. Performing electromagnetic interference (EMI) mitigation, and geolocation functions as required. Performing geolocation solution set analysis for required customer contracts and service level agreement requirements. Reviewing previously performed analysis. Responding to and resolving anomalies and alarms occurring while monitoring COMSATCOM government leased bandwidth. Performing data entry and general administrative duties required to maintain the customer trouble ticket portal. Generating and managing associated customer trouble tickets as well.- Reviewed customer deliverables to ensure all customer and contractual requirements are met. - Conduct On-the-Job training (OJT) of new and more junior analysts. - Performed author and reviewer roles in Policy and Procedure development.- Performed shift supervisor duties and assume NOC supervisor functions as required.- Collaborating with software development to create tools that generate or improve corporate data products. Investigating new data product opportunities to expand corporate data product offering.

Peterson Air Force Base, Colorado

- Served with the 53rd Signal Battalion under the 1st Space Brigade as a 25S/1C (Satellite Communications Systems Operator-Maintainer/Satellite Systems/Network Coordinator). - Worked as a member of a team that specialized in remote operations, providing high level directives and assistance to other organizations in the MILSATCOM (Military Satellite Communications) field. - Troubleshooting real time issues over the phone.- Researching Problems and finding solutions.- Monitoring the SHF (Super High Frequency) signals used by WGS (Wideband Global SATCOM) and DSCS (Defense Satellite Communications System) satellites in order to assist in EMI/RFI (Electromagnetic Interference/Radio Frequency Interference) and power balancing. - Utilization of WSOC (Wideband Satellite Communications Operations Center) systems such as DIMS, WRMS, GSCCE and CNPS on a daily basis. - Working with Foreign Nationals (Australian Army).- Upholding security protocols in accordance with the MOU (Memorandum of Understanding) for AUS.- Coordinating instructions and tasks with the Wideband Watch Office.- Briefing high level officials (operations officer, executive officer, and chief executing officer equivalents) on a daily basis about Mission/System capabilities and events.

Fort Gordon, Georgia

- Served in the United States Army and received OTJ training in order to be a Satellite Systems/Network Coordinator with an emphasis in Strategic Communications- Configure and operate all real and near real time satellite monitoring equipment.- Configure and operate all wideband satellite communications operations center equipment- Plan and coordinate the operations of a satellite communications network. Monitor and coordinate the operations of fixed, tactical and mobile satellite communication terminals.- Mission Planning and link budgets- Satellite Network fundamentals- Network management (Ground, Control, and Space segments)- Electronic counter-countermeasures (ECCM)- Automatic spectrum analyzer operations.- Frequency division multiple access (FDMA) control system operation.- Time Division multiple access (TDMA) control system operation- Code Division Multiple access (CDMA) control system operation- Served in the United States Army and received OTJ training in order to be a Satellite Communications Systems Operator-Maintainer with an emphasis on Tactical Communications.- Install, Operate, Configure and Maintain multichannel satellite communications ground terminals, systems, and networks (Terminals, Antennas, Multiplexers, U/D converters, IP Modems)- Conducted stressed network operations as well as aligning and conducting performance tests on SATCOM equipment and links- Maintain a satellite communications network- Prepared system, and equipment related forms and reports- SATCOM routing (Basic satellite overview. Bent pipe vs Regenerative Transponder.)- Trace Signal Flow in satellite communication systems- Antennas and Terminals (Mobile, Fixed, Multiband, and VSAT) - Electronic test equipment (Spectrum analyzers, oscilloscopes)- Fault Isolation Procedures (In house, with support center, with distant ends)- Satellite network architecture (Ground, Control, Space segments. Point to Point, Hub Spoke, Mesh and Hybrid networks)

Fort Jackson, South Carolina

- Served in the United States Army and received On-the-Job (OTJ) training in order to be a SATCOM professional and leader. - I was put through classes and placed in charge of others in order to learn and develop my Personnel Management, Conflict Management. Safety/Composite Risk Management, Leadership development skills and supervisory techniques. - Provide support to members to advance their leadership development.- Developed my technical writing skills. - Utilize effective communication and interpersonal skills (Active listening) in order to support Team members in promoting organizational goals.

Greater St. Louis Area

- Worked as a member of a team to accomplish goals and objectives ahead of schedule- Was respectable, professional and courteous to the customer- Worked flexible hours in order to accommodate the customer's needs- Provided an accurate inventory of the store with up to 100% accuracy requirements

Bonne Terre, Missouri

- Utilize basic Six Sigma tools and methodology- Worked with minimal supervision. - Setting up, Operating and Maintaining several machines, such as Metal and Wood Working lathes, End Mills, Band saws, Grinders and Buffers. - Setting up, Operating and Maintaining CNC machines such as CNC End Mill and CNC Lathe. - Understanding and Designing blueprints for Parts and projects. - Problem solving when materials were short or a part in the blueprint was made short. - Decision making when it comes to materials used for projects- Using CNC design programs to create and manufacture parts with minimal waste. - Making parts accurate to the blue prints as measured with a micrometer. - Worked with and Cross trained Jr. Welders in order to make products. - Adhered to OSHA safety standards

Desoto, Missouri

- Performs routine tasks of food preparation, tray lines serving, setting up equipment and assuring sanitation procedures are maintained for the providing of food services to residents- Customer Service with respect to the residents.