Steven W. Smith Email & Phone Number

Henderson, Nv, Us

Henderson, Nv, Us

Manage the technical training program for an industry leader and provider of a Communications Automation Platform (CAP) powered by AI and analytics. Empower success by creating and delivering learner-focused, hands-on training content to internal and external audiences. Support sales and marketing by hosting product webinars, attending industry trade shows, and creating product demo videos.

Conducted technical training for a global innovator and leading provider of IP-based video surveillance, access control, and license plate recognition solutions. Delivered hands-on, classroom training across the United States for customers, resellers, distributors, and internal staff. Administered certification exams to confirm student comprehension and gauge training effectiveness. Updated existing training material to reflect changes in new product releases. Created training presentations, manuals, and course outlines. Contributed to improvement of training documentation and tools.

Promoted to newly created position to design, implement, and manage a comprehensive client training program for the leading provider of claim and risk management software. Lead, mentored, and developed a highly skilled team of technical trainers to ensure consistent delivery of training. Managed the planning and delivery of training workshops. Designed customized training curriculum. Created learner-focused training content and administer the learning management system. Conducted onsite and online training classes for internal and external clients.

Delivered comprehensive onsite and online product training classes for internal and external customers. Worked closely with clients to develop training plans tailored to their unique environments and the diverse needs of their users. Produced a variety of training materials including presentations, videos, and documentation. Partnered with project managers, business analysts, and external partners to support new client implementations.

Managed the technical training of 200+ nationwide service partners and dealers. Conducted hands-on classroom and online training classes. Engaged with subject matter experts to create a variety of targeted training materials including training guides, reference CDs, instructional videos, and multimedia presentations. Ensured technician compliance and gauged training efficacy through formal assessments and surveys. Delivered regular product training sessions to support national call center staff. Reviewed new service documentation and provided constructive feedback.

Conducted onsite and online product training for customers of a legal software provider, training up to 30 people per session. Performed needs analyses and customized strategies to meet customer preferences. Created training materials and product documentation, including user and quick reference guides. Designed surveys to measure training effectiveness. Generated reports; coordinated with customers and programmers to incorporate feedback into software product. Assisted in set-up of new customer installations. Collaborated with service and sales managers to plan trade show and marketing events, effectively coordinating with trade show representatives as well as printers, marketing companies, advertisers, and caterers.