Strategic Project Manager
Boston, Massachusetts, Us
Return Path analyze the world's largest collection of email data to protect global businesses, their customers, and their networks from phishing, spoofing, malware and other email-borne threats. Our industry-leading coverage enables Return Path to detect and eliminate more email fraud than anyone else in the world, protecting more than 3 billion inboxes worldwide and analyzing over 7 billion messages every day. Learn more at www.returnpath.com/StopEmailFraud or follow us on Twitter @StopEmailFraud.• Assist with the resolution of customers’ issues with the Return Path Email Fraud products• Analyze issues, provides recommendations for issue resolution and educates the client on product-related challenges• Provide proactive problem recognition, definition, analysis and resolution• Communicate with other departments within the company as appropriate to resolve customer issues• Consistently maintain excellent customer satisfaction ratings• Create and innovate root cause analysis to contribute to new product planning• Provide feedback to product management team on customer needs, operational improvements and overall industry trends