Steve Sonnenberg Email & Phone Number

Boston, Massachusetts, US

San Jose, California, US

• Responsible for assisting in defining Deliverability service offerings upon team migration into the Professional Services organization
• Sole Marketo Deliverability Consultant in charge of managing and executing annual Deliverability subscription engagements
• Conduct new client dedicated IP onboardings & facilitate IP warming for global client base
• Conduct short term Deliverability projects in an effort to diagnose and remediate for clients’ Deliverability related issues while educating clients on Deliverability monitoring and tool suite
• Responsible for optimizing and implementing complex email contact strategies to executive level client management teams while adhering to industry best practice
• Responsible for building custom client facing how-to documentation related to Email Deliverability Tool suite & custom B2B reporting

Austin, Texas, US

• Primary Oracle Marketing Cloud deliverability consultant in charge of managing deliverability engagements in an effort to onboard new Responsys’ clientele
• Sole deliverability consultant responsible for assisting the Responsys’ Product team with developing new ‘Interactive Dashboard’s’ reporting tool
• Primary Oracle Marketing Cloud deliverability consultant for various Responsys’ strategic engagements
• Responsible for optimizing and implementing complex email contact strategies while adhering to industry best practice

Austin, Texas, US

 Assist lead deliverability onboarding consultant by managing multiple Responsys onboarding engagements  Develop and execute complex deliverability onboarding plans in an attempt to maximize inbox placement by driving recipient engagement and conversions

US

• Facilitate Deliverability Strategy team by supplying all internal and external reporting requirements for strategic engagements as well as new client onboardings
• Sole Analyst responsible for conducting quarterly vertical benchmark analysis across entire Responsys client base to be supplied to the various Responsys account teams
• Shadow Deliverability Strategists during new client onboardings and strategic engagements

Plano, Texas, US

• Facilitate an accurate and efficient flow of information between customers and internal departments in order to maintain proactive management of customer relationships
• Provide comprehensive training and support for clientele, new employees, and internal call center staff
• Managed the successful implementation of a newly integrated ERP software solution for over 30 medium to large sized clients
• Conduct onsite business process review and provide recommendations to ensure each customer was maximizing productivity and efficiency
• Engage with and report directly to executive level management for government municipalities (e.g. Mayors, Town Managers, Payroll Managers, Finance/I.T./Community Development Directors)
• Daily on-site lead specialist for strategic resolutions and escalations management with clients

St Louis, Missouri, US

• Effectively managed the distribution of over twenty pharmaceutical brands across 13 client accounts in over 90 locations within the greater Chicago area
• Built brand awareness and expanded category sales with incremental product promotions
• Developed and maintained beneficial working relationships with in-store, district, and regional management
• Implemented routing and time management system to guarantee greater territory coverage every sales cycle
• Consistently executed 100% territory sales coverage per sales cycle
• Managed 7 week Rx to OTC launch of “Alli” which was named most successful new product launch of 2007 by Nielsen

• Completed corporate managerial training program
• Conducted a logistical case study in an effort to streamline regional shipping procedures throughout the organization
• Implemented logistics case study findings in the state of Michigan resulting in a savings of over $60,000 statewide in the first year of implementation
• Provided direct marketing and logistics consulting to CEO, CFO, and CMO
• Presented at annual national executive conference

Bba, Food Marketing And Consumer Packaged Goods Studies

International Economics, International Sales And Marketing, Aboriginal Studies, Australian History

Education record