Steve Sonnenberg Email & Phone Number

Boston, Massachusetts, Us

San Jose, California, Us

•Responsible for assisting in defining Deliverability service offerings upon team migration into the Professional Services organization•Sole Marketo Deliverability Consultant in charge of managing and executing annual Deliverability subscription engagements•Conduct new client dedicated IP onboardings & facilitate IP warming for global client base•Conduct short term Deliverability projects in an effort to diagnose and remediate for clients’ Deliverability related issues while educating clients on Deliverability monitoring and tool suite •Responsible for optimizing and implementing complex email contact strategies to executive level client management teams while adhering to industry best practice•Responsible for building custom client facing how-to documentation related to Email Deliverability Tool suite & custom B2B reporting•Facilitate Marketo Account teams with Deliverability related service and sales support•Facilitate Marketo Support organization with Deliverability education and troubleshooting Awards•2021; Sole Deliverability consultant to receive Individual Annual Sales Achievement Award•Q1 2021; Quarterly Individual Professional services Team Award: Recognized for “Expert Service”•Q3 2020; ‘Deliverability Consultant of the Quarter’ Award Recipient•Q4 2017; Marketo Master: League Award Recipient

Austin, Texas, Us

•Primary Oracle Marketing Cloud deliverability consultant in charge of managing deliverability engagements in an effort to onboard new Responsys’ clientele•Sole deliverability consultant responsible for assisting the Responsys’ Product team with developing new ‘Interactive Dashboard’s’ reporting tool•Primary Oracle Marketing Cloud deliverability consultant for various Responsys’ strategic engagements•Responsible for optimizing and implementing complex email contact strategies while adhering to industry best practice

Austin, Texas, Us

 Assist lead deliverability onboarding consultant by managing multiple Responsys onboarding engagements  Develop and execute complex deliverability onboarding plans in an attempt to maximize inbox placement by driving recipient engagement and conversions

Us

•Facilitate Deliverability Strategy team by supplying all internal and external reporting requirements for strategic engagements as well as new client onboardings •Sole Analyst responsible for conducting quarterly vertical benchmark analysis across entire Responsys client base to be supplied to the various Responsys account teams•Shadow Deliverability Strategists during new client onboardings and strategic engagements

Plano, Texas, Us

•Facilitate an accurate and efficient flow of information between customers and internal departments in order to maintain proactive management of customer relationships•Provide comprehensive training and support for clientele, new employees, and internal call center staff•Managed the successful implementation of a newly integrated ERP software solution for over 30 medium to large sized clients•Conduct onsite business process review and provide recommendations to ensure each customer was maximizing productivity and efficiency•Engage with and report directly to executive level management for government municipalities (e.g. Mayors, Town Managers, Payroll Managers, Finance/I.T./Community Development Directors)•Daily on-site lead specialist for strategic resolutions and escalations management with clients•Collaborate with internal development team regarding brainstorming, product testing, and creation of new software modules•Facilitate clientele with remote and on-site support and training regarding SQL Server, SSRS, .NET, and Logos •Create and provide custom end user Standard Operating Procedure documentation to clientele•Travel 100% nationally for the purpose of executing software implementations, regional client user group presentations, customer training/support, and product demonstrations•Customized RTF, XML, and SSRS forms and reports to client specifications•Managed and maintained multiple databases in SQL Server 2005/2008, including script writing and general query execution•Provide phone and email support in a call center environment to customer’s employing Logos.net Community Development, Financial Management, and eSuites•Recognized for “Delivering the Promise” (New World Systems’ monthly employee recognition program) in March 2010, March 2011, and June 2011 for contributions and commitment to company goals•Invited to present at 2012 national user conference for New World Systems

St Louis, Missouri, Us

•Effectively managed the distribution of over twenty pharmaceutical brands across 13 client accounts in over 90 locations within the greater Chicago area•Built brand awareness and expanded category sales with incremental product promotions•Developed and maintained beneficial working relationships with in-store, district, and regional management•Implemented routing and time management system to guarantee greater territory coverage every sales cycle•Consistently executed 100% territory sales coverage per sales cycle•Managed 7 week Rx to OTC launch of “Alli” which was named most successful new product launch of 2007 by Nielsen •Presented at regional executive conference for the Glaxo Smith Kline dedicated team

•Completed corporate managerial training program•Conducted a logistical case study in an effort to streamline regional shipping procedures throughout the organization•Implemented logistics case study findings in the state of Michigan resulting in a savings of over $60,000 statewide in the first year of implementation•Provided direct marketing and logistics consulting to CEO, CFO, and CMO•Presented at annual national executive conference

Bba, Food Marketing And Consumer Packaged Goods Studies

International Economics, International Sales And Marketing, Aboriginal Studies, Australian History

Education record