Justin Stevens Email & Phone Number

Hawaiian Islands

Primary customer service technician responsible to provide superior support for over 100 users at local and remote sites with all technological requests and concerns. Contract lead technician to ensure repair service and replenishment supplies for all network devices with Dell and Xerox. Conducted complete tech refresh of all devices tagged to be end of.

Dispatched to conduct part replacements for printers, laptops and desktops. Performs troubleshooting analysis to determine further issues and to ensure that the problem is resolved. Updates ticketing system with service updates, troubleshooting steps and resolutions to give a clear description on what work was completed. Return defective parts back to the.

Fort Shafter, HI

Performs analytical, technical and administrative work in the planning, design and installation of new and existing personal computer systems and network systems that utilize Windows platforms. Works on moderately complex applications. Confers with end users to determine types of hardware and software required to include Cisco switches and routers along.

Fort Shafter, HI

Coordinate projects involving multiple aspects with management. Troubleshoot, schedule and setup video conferencing meetings with multiple remote sites. Serve as primary Telephone Control Officer (TCO), responsible for addition, configuration and removal of all analog phone lines. Provide technical support to over 400 users requiring computer assistance at.

Honolulu, HI

Monitor and troubleshoot server environments to identify hardware and software issues. Maintain Windows Physical and virtual servers needed for it and development infrastructures. Responsible for running, maintaining and restoring data backups. Maintain, create and modify user accounts within Active Directory and other server user databases. Updated and.

Fort Shafter, Hawaii

• Manage projects involving multiple aspects, funding and coordinating with management, budget and the end user in implementing the transition.
• Troubleshoot, schedule and set-up video conferencing hardware for users requiring video capabilities to remote sites.
• Primary telephone technician as Telephone Control Officer (TCO) responsible for the addition, configuration & removal of all telephone lines.
• Provide technical support to users requiring computer assistance at 5 remote… Show more
• Provide technical support to users requiring computer assistance at 5 remote sites in support of the U.S. Army Corps of Engineers mission.
• Conducted computer upgrades to all users, implementing procedures to ensure data transfer, software implementation and user configurations properly established.

Hickam AFB, Hawaii

• Trained users, setup and utilized troubleshooting procedures dealing with VideoTeleconferencing capabilities.
• Consulted and made recommendations with management on hardware replacement to perform necessary tasks requested by the servicing customer.
• Managed Track It trouble ticket system to ensure all troubleshooting procedures were properly
• documented to assist in future common issues.
• Performed diagnostic testing and replaced necessary defective parts in all computer… Show more
• Performed diagnostic testing and replaced necessary defective parts in all computer equipment including printers, laptops, mobile/desk phone systems and desktop computers.Experience (continued)

Pearl Harbor, Hawaii

• Coordinated with multiple sites in the Pacific to ensure the highest client satisfaction.
• Maintained the internal unclassified network to ensure all users are capable to perform their necessary tasks.
• Updated the asset accountability database to keep all critical systems up to date with the latest security patches and virus updates
• Administered computer networks and related computing environments, including computer hardware, systems software, applications software and all… Show more
• Administered computer networks and related computing environments, including computer hardware, systems software, applications software and all configurations.
• Performed routine network startup and shutdown procedures.

Pearl Harbor, Hawaii

• Supervise, train and manage 5 personnel to provide technical and non-technical assistance to customers.
• Diagnose hardware and software problems.
• Confer with network users about how to solve existing system problems.
• Utilized Remedy ticketing system to track work orders and troubleshooting procedures.
• Prepare computers for deployment to user’s workstation seat by installation of necessary
• programs and ensure proper operation.

• Administered computer networks and related computing environments, including computer hardware, systems software, applications software and all configurations.
• Performed routine network startup and shutdown procedures.
• Diagnose hardware and software problems and replace defective components.
• Responsible for maintaining backups and disaster recovery operations for 5 servers to include database, personal and system files.
• Ensured software is up-to-date with the latest… Show more
• Ensured software is up-to-date with the latest upgrades and virus updates were current.