Steven Sy Email & Phone Number

San Diego, California, United States

• Performed a variety of administrative tasks in support of patient and clinical services.• Served as a patient liaison expert between clinical and business operations.• Maintained transplant database and complex calendars, transcribed faculty correspondences, and scheduled medical appointments and procedures.• Communicated with internal medical staff, patients, and outside agencies.• Supported the different organ departments as part of the float team as needed.

San Diego, California, United States

• Able to perform a variety of maintenance duties with skill.• Adept in handling preventative maintenance, basic repairs, cosmetic upkeep, and simple appliance installations.• Ability to handle power tools and some maintenance related machinery.• Committed to providing outstanding services, with the main goal of excellent customer service in mind.

San Diego, California, United States

• Maintained appropriate scheduling and staffing plans for patient care areas between multiple Scripps hospital campuses.• Partnered with operation supervisors and charge nurses in coordinating staffing needs and availability to enhance site unit coverage.• Meet deadlines by submitting reports such as staffing tools and synopsis reports to the upper management team for review.

San Diego, Ca

• Managed scheduling appointments and patient check-in and check-out process using Epic Health Systems adhering to corporate protocol, patient confidentiality, and HIPAA standards.• Communicated with patients, providers, and healthcare staff using a multi-line phone system.• Regularly displayed a proactive approach to customer service by taking ownership of solutions and being able to accurately identify the need to problem solve.• Acted on a SuperUser role working on various new workflows such as Hello Patient, Model Practice Standards, EDCO scanning, Video Visits, EPIC upgrades, and effectively taught the material to colleagues.• Owned responsibility of ensuring MDI and Model Practice data boards are updated timely to dedicate overall site’s success and performance.• Observed areas for improvement within the clinic and created new innovations to improve overall patient satisfaction and clinic workflows on a consistent basis that follows the Lean culture, such as the waste walk.

Irvine, Ca

• Processed and inputted patient information and prescriptions using Digital Rx software.• Worked with insurance companies and healthcare providers to solve prescription claims and issues.• Interacted directly with patients and medical professionals to answer questions and provide prescription status.• Met individual and team deadlines by providing on time prescription delivery.• Recorded daily prescription transaction log using Microsoft Excel to ensure sales are accurate.

Orange County, California Area

• United patients and hospital staff by serving as a liaison to improve communication and to strengthen quality patient care using Patient Experience Surveys (HCAHPS) program software.• Shadowed doctors and assisted with administrative work to utilize and efficiently produce quantifiable results for the hospital.• Provided support to caregivers in their efforts to provide personalized care to every patient.• Gained communication skills at patient bedside, interacted with fellow hospital staff, and resolved issues relating to patients and guests.

Irvine, Ca

• Worked in all departments to ensure sales floor is full, zoned and in stock for guests.• Provided optimal service to guests by locating products on the sales floor or in backroom stock using various electronic devices which include: Zebra, PDA, walkie talkie.• Maintained backroom organization and location accuracy and followed equipment guidelines.

Bachelor'S Of Sciences, Public Health Sciences Major, Medical Anthropology Minor

Activities and Societies: Kababayan at UCI, Pilipino Pre-Health Undergraduate Student Organization (PUSO)

High School Diploma

Activities and Societies: California Scholarship Federation (CSF), Men's Volleyball, Health Occupations Students of America (HOSA), Marine.