Results-driven IT professional with extensive experience in integration, server management and cloud platforms. Proficient in troubleshooting complex technical issues across diverse platforms, including Windows, MacOS, and virtualization technologies. Deep understanding of technical support operations, aligning technology initiatives with business objectives, and driving IT transformation through strategic planning and data-driven decision-making. Proven track record in leading IT teams to achieve optimal results in service delivery excellence, and implementation of IT systems that enhance performance and reliability.IT Transformation | Technical Support | Customer Service | Infrastructure | Network AdministrationService Desk | Data Analysis | Project Management | Vendor Relations | Standard Operating ProceduresKPIs | Team Leadership | Performance Management | Training | Stakeholder CommunicationsBusiness-Technology Alignment | Strategic Planning | Change Management | DocumentationService Desk Software - (Cherwell, Zendesk, ServiceNow)Cloud & Server Management - (Windows Server, Microsoft Azure)CRM Platforms - (Salesforce, Pardot)Virtualization Technologies - (VMware, Hyper-V)Project Management - (JIRA, Trello, MS Project)Collaboration Tools - (Slack, Microsoft Teams, Zoom)