Steven Thomas Email & Phone Number

Brooklyn, New York, United States

- Work with Ad Operations, Editorial leads, and organization management to identify new feature requirements & initiatives, and document them appropriately for developers.- Create & maintain multiple task boards in Monday.com to plan & monitor task execution- Coordinate & manage development teams, both internal & contract, to meet various deadlines across multiple projects- Ensure a high level of communication and engagement with team members & stakeholders to ensure success through weekly and monthly meetings, email, and Slack- Continuously work to improve and optimize internal processes- Document & report on the status of implementations, inefficiencies, and any other project-related metricsAlso responsible for leading internal QA of all brands, including:- Testing new feature functionality & bug fixes, and performing smoke & regression tests to identify any new issues.- Document test scenarios & validations- Report findings & provide details to editorial staff & management on new feature functionality & bug fixes

Mobile, Alabama, United States

Promotion and sales awareness program for Mantic Games. Promote community growth and sustainability. Provide demonstrations of new products and organize events for the local South Alabama community.

Mobile, Alabama Area

Responsible for leading all aspects of manual and automated testing, from writing and maintaining test plans and other required documentation, to coding and executing JavaScript & Groovy test scripts for Protractor & Katalon.Other duties include working directly with client's project owner to identify and document new features and functionality while assisting developers in defining requirements and prioritizing bugfixes to meet the client's needs, as well as tracking and maintaining deployment builds for releases using TeamCity, Octopus Deploy & Jenkins, and leading bi-weekly client demos.Also served as remote QA practice lead for our OKC dev center, and internal IT, handling in-house support issues, troubleshooting, and hardware setup for new hires.

Mobile, Alabama Area

- Involved in daily standups, backlog grooming, and sprint planning meetings as part of an Agile Team. - Perform acceptance and cross-browser application and database testing (in SQL & DB2), as well as API testing and automation with Postman. - Create, maintain, and execute test scripts with Protractor, Selenium WebDriver, and Selenium IDE. - As a member of RSI's Training Advisory Board, worked with other colleagues across all dev centers to help research, develop, and test new and updated training materials, resources, and assessments for new hires. - Responsible for requirements review and approval, technical review and validation of custom configuration of objects, including Standard & Reagents, Instruments, Analyses, and Product Specifications for global implementation of LabWare LIMS. - Create, track and resolve defects in HP ALM and JIRA- Create and maintain training documentation, while mentoring team members, and participating in knowledge transfer sessions to understand business processes through the Software Development Life Cycle in compliance with FDA rule 21 CFR Part 11.

Mobile, Alabama Area

- Responsible for utilizing SQL queries and stored procedures to analyze and maintain State Enrollment records and replication between the Alabama State Department of Education, and 132 school districts state-wide- Configured and managed databases and backups for both internal testing and external contractors. Used SQL queries, traces, data and schema comparison tools such as RedGate, as well as manual review to verify software defects, change request implementation and Hotfix functionality- Wrote and maintained test plans, reviewed design specifications and relayed necessary information to support staff to better support customers, and utilized our defect management tracking system, to document all steps and notes involving testing, discoveries and assumptions- Function as a liaison between support and developers by verifying and researching support issues, working with developers to resolve these issues, and providing installs for support to test with- Utilized Postman to test and troubleshoot API connections with 3rd party applications, and automate test calls.

Mobile, Alabama Area

- Converted, optimized, and tested SQL stored procedures to work with new database schema- Tested all functionality of web UI for any errors that may occur from a user standpoint, and identified any issues with logic- Documented all findings, including detailed description of issues, steps to reproduce, and suggested fixes- Suggested improvements for ease of use

- Analyzed, modified, and tested client data and/or source code using T-SQL and Microsoft Access to fulfill support requests- Customized transformers and mapping channels in Mirth Connect to accommodate various client batch files and HL7 feeds, using JavaScript to manipulate the data as needed- Maintained detailed documentation while responding to and completing tasks from a support queue, in order to meet or exceed customer expectations and service-level agreements- Served as technical project manager for various HL7 and eligibility implementations, while working closely with Patient Access personnel to determine work-flow and business rules

- Responsible for client database maintenance and in-depth quality review and documentation- Reviewed client business rules to identify new edits and/or modifications to existing edits- Monitored and updated internal issue tracking system for timely completion of client maintenance related issues- Performed client training and product reviews, either via WebEx or on-site with client, as well as training and support of other QA Analysts and sub-contractors

- Maintained operations between multiple client ADT systems and in-house servers and applications, and documenting all processes- Responsible for 24/7 operation of ACD/IVR predictive dialing system, and programming of interactive phone system and recorded messages- Set up system access and operations for new employees- Handled daily procedures including mapping and importing new batch data files, account placement, importing payments and adjustments and generated various collection oriented reports

- Filed new claims to Medicare electronically and followed up on claim payment status- Researched, corrected and re-billed rejected claims and non-covered charges, via the Medicare remote, and filed hard copy appeals- Reviewed various daily reports for issues such as 72-hour readmissions and audit trail transmissions/rejections- Identified and corrected credit balances and insurance receipt reversals