Steven Torres Email & Phone Number

United States

United States

United States

United States

Tampa, Florida

Successfully manage my real estate businessDeveloped business relationships with new cliental Network with fellow realtors and others business personal within the real estate industry Contact clients and arranged appointments to meet to review their real estate needsEducate and familiarize clients with the process of purchasing/selling of their homeNegotiate /communicate with other realtors with the terms of my clients contractCoordinate with title/mortgage/insurance companies during the closing process. Manage communication between inspection/ survey/ appraisal personnel with clientContact county personnel for information on commercial real estate parcelsFollow up with clients to confirm there satisfaction with my services Succeeded annual sales goals by 50%Succeeded in listing the largest commercial listing in companies history ($30 million dollar commercial parcels )

Saint Petersburg, Florida

Saint Petersburg, Florida

Level I & II technical support to user base, including clients, customers and partners. (remote and on-site)Key functions of support: Desktop, Network, Notes, Blackberry, Printers Setup, Remote Access and software installs, Project rolloutsTake support calls and log issues into problem management system (e.g. Resolve, Remedy, TrackIt). Provides diagnoses basic hardware and software problems by phone or email. Responds to customer inquiries and answers customer questions. VNC or MS Communicator connect to remote clients PC and troubleshoot issues with end users PC’s and if unable to resolve escalate a ticket to the appropriate tech group. Troubleshoot software roles issues, Windows end user profile issuesConduct new hire bridge call laptop setup training for 6-8 personal

Assist members with their financial needs, listen to the members and look for the opportunities to cross sell different productsOpen members accounts and run them through Chexsystems / Efund and credit background checkOpen Checking, Saving, Money Market, Holiday and Youth accounts.Open IRA's (Traditional / Roth), CD'sApply, process and close members for CU loans (Auto, boat, motorcycle, or recreational vehicle , Lines of Credit, Home equity lines of credit, Refi, Certificate secure loans, Visa credit loans)Resolve retention issues with members about account charges and feesRun the daily opening and closing procedures for the branchComplete weekly online training on policies, procedures and compliance courses. Assist members with account management (ordering checks, Debit cards and resetting Debit pins, account inquiries).Complete monthly Stat sheet showing monthly sales goals.Help members with training for use with our online banking system Assist members with their financial needs on a day to day basisPresented infrastructure Proposal Idea to Chief Operation Officer of TBFCU that would result in a productivity savings of over 95k yearly. COO approved proposal process is being implemented into TBFCU.

Created the monthly and quarterly reporting for the North American Card division of FIS. Create end of month business unit sales and activity report for executive management.Supported four executive Vice PresidentsSupported staff with creating RFP's and RFI's for SAM's and PSC's.Supported the sales quota of $150 million for the NA cards product sales consultants.Gather contact information from FIS internal systems and outside sources to create marketing campaignsFormat, combine, and bind different business unit's presentations to be use during onsite client site visits to the St. Pete FIS facility.Coordinate client site visits to the FIS facility, which may include but not limited to:Coordinate with the FIS sales rep and all other presenting personnel.Create security clearance for visiting clients.Coordinate creation and final delivery of sales/product presentation onsite.Coordinate food ordering, welcome client gifts and overall management of the site visit.Log and overnight contracts each night to Contract ProcessingKeep procedural manuals up to date (site visits, contract packages, new hire manual, training, etc.)Set up iLinc /Live meeting webinars; also train PSC's and SAM's on new Live meeting 2007.Manage office supply inventory Work on numerous additional sales projects for VPs/SAMs/PSCsHelp coordinating with sales staff to upgrade software/hardware PCs or Blackberry / handheld devices

Speak with customer and understand their needs and what products we have that might assist for those needsListen to customer and try to cross sale other producesAnalyzed and investigate problems with Nextel/Sprint 2way phones Repaired or maintained Nextel -Sprint phonesCustomer care and support for Nextel/Sprint sales and activationDefused irate customers and aided in solving there cellular issues Top sales agent in office last 2 years Troubleshoot clients laptop connectivity issues to Sprint wireless system Analyzed/resolved customer PC issues and remove viruses/spyware/malware Run daily reports and office dutiesManage outside sales reps and inside sales associates. Coach outside sales team and assist in closings if neededWeekly meeting with sales team reviewing monthly goalsTrain sales team in selling strategies, cold calling

Analyzed and research problems with Nextel phonesReplace or repair Nextel phonesCustomer care and support for Nextel Sales and activationSell Nextel phones and accessories Listen to customer and try to cross sale other producesRun daily reports and office dutiesCustomer care and support for Nextel/Sprint sales and activationDefused irate customers and aided in solving their cellular issues Speak with customer and understand their needs and what products we have that might assist for those needsRun daily reports and office duties, sales reports, inventory management

Associate Of Science, Computer Networking Systems Technology

Business Administration Aa & Ba Degree, Progress