Steven Williams Email & Phone Number

Cary, North Carolina, United States

Led and oversaw all projects of the North American Installed Base management at Siemens Healthineers. Functioned as a bridge between business and technical teams, ensuring effective translation of requirements. Planned, coordinated, monitored, and communicated critical installed base processes and guidelines across all business sectors. Facilitated the maintenance of master data in global systems, focusing on product structure, future forecasting, resource planning, service reporting, and solution implementation.Key Achievements:• Developed requirements necessary for total automation of key installed base actions, including the audit of functional locations, equipment attachment, and equipment turnover for Diagnostics and Imaging business areas. Increasing productivity, reduced processing time, strengthened business continuity and created one full-time equivalent.• Content creator of Data Management Group digital library for new hires, improving their onboarding experience ensuring users are well-prepared before in-class training and have independent access to useful resources post-training, accelerating their integration into the team. • Collaborated with IT to develop a functional location auto-creation program supporting the design, implementation, and rollout, reducing the number of functional locations missed by 30%.• Reimagined business excellence in ServiceNow process mapping and conceptualized new ways to manage Integrated Service Management by restructuring processes and creating Winshuttle scripts accelerating account set up, enhancing data integrity, and improving service delivery.

Cary, North Carolina, United States

Subject matter expert and mentor, I lead a regional team including three Contract Administrators, three Service Coordinators, two contractors, and a team of thirteen Installed Base Administrators. My role focused on fostering a nurturing environment that promotes team growth and development through dedicated support, comprehensive training, and encouraging open communication. This initiative is supported by my ability in re-engineering existing processes by solving critical issues and authoring quality documentation to clearly communicate process changes.Key Achievements:• Leveraged collaborative intelligence through data-driven insights and cross-functional collaboration to streamline workflows, improve interdepartmental coordination, collectively achieve business goals, enhance operational efficiency, and foster a culture of collaboration.• Helped manage the installed equipment base making up 317,000 instruments, coaching team members in a structured approach to solving problems and promoting a culture of root cause analysis, reducing cost of quality.• Empowered the Data Management Group by focusing on KPI-driven reporting, reinforcing data governance, and driving increased data accuracy to manage and refine the installed equipment base data effectively but also influencing strategic decision-making across the organization.

Cary, North Carolina, United States

Champion profitability by meticulously ensuring the accuracy and integrity of data within the installed base. Administering crucial functions to enhance the customer experience, creating functional locations, associating equipment with functional locations, managing equipment turnover, and IVK creation processes. Maintained all documentation and adhered to protocols for regulatory compliance and upheld business excellence standards.Key Achievements:• Authored and implemented the documentation used to obtain ISO 9001 certification.