Steve Painter Email & Phone Number

Texas, United States

CloudServus is a fast-growing, Gold-Partner, Microsoft consultancy based out of Austin, Texas.At CloudServus, our mission is simple: We aim to be a 'Top 1%' Microsoft consulting partner that is dependable, takes pride in our craft, and strives for excellence in everything we do.Our business is built on years of experience and relationship-building. We hire the top consultants in the industry (cloud + on-prem) and licensing strategists to help our customers achieve the highest level of success with their Microsoft stack. Microsoft Core Competencies:- Identity & Security- Apps & Infrastructure Modernization- Cloud Platform Services- Licensing Strategy

Austin, Texas Area

Process improvement analysis for DCAA-compliant ERP software package to assist new business / sales opportunity targeting government contractors.

Developing customer-focused analytics to build marketing capabilities.

Plano, Tx

As a strategic finance business partner to the global regional VPs, led a team focused on operational and financial performance metrics, forecasting, pricing and revenue management, risk mitigation, and marketing across Rovia’s travel product lines, turning data into valuable and actionable performance insights. • Developed better cost analysis and pricing discipline, to reverse losses created by unbridled growth, improving Rovia Gross Profit by $52 million from 2016 to 2017.• Analyzed operational and financial data to provide business intelligence reporting for the organization and monthly business reviews to senior management.• Created and evolved new pricing models, incorporating component costs, market pricing, and promotional capabilities, optimizing margin, while ensuring significant membership value in each global region. • Established new workflow business processes and data solutions via a new software platform to improve pricing flexibility, data collection, KPI measurement, and management reporting.• Support our supply chain leaders with financial and marketing data to optimize supply strategy, improve negotiated terms, minimize attrition risk, and explore new levels of cooperation.• Created complex Origin & Destination demand model to forecast global inventory, sales, and margin by region and country, accounting for membership change, member utilization, and pricing adjustments.Rovia is an award-winning $350+ million travel and service provider for membership-based global travel. The company operates in more than 90 countries and has offices in Texas, South Carolina, Hong Kong, Sydney, and Amsterdam. Rovia’s product lines consist primarily of custom-curated vacation packages and ala carte travel products sold through the company's members-only online travel agency (OTA).

Austin, Texas Area

General Motors IT Innovation Center - Austin, TX

Austin, Tx

General Motors IT Innovation Center - Austin, TXUnraveled GM’s largest IT vendor contract (comprising 385 documents) for new IT division and identified $15 million in annual savings expected from partial in-sourcing and contract re-negotiation with this CRM provider, hosting 40+ TB of customer data. • Completed expected 1-year project objective in 6 weeks, so retained to assist other GM IT departments’ objectives, to include Purchasing negotiation and new line-of-business marketing strategy case development.• Analysis included an audit of contract billing, resource capacity scenarios, quarterly and annual transition and run-rate projections, as well as breakeven timeline projections for incremental and total investment.

Dallas/Fort Worth Area

Specializing in Loyalty Marketing, Customer Relationship Management (CRM), and Strategic Marketing Alliances.

Germany

Designed a retail-based multi-partner loyalty program for a foreign (non-US) market. Originally developed as a subsidiary of a major tour provider, the business plan evolved to include an international sporting event tie-in, expanding launch plans to 10 countries.• Re-wrote (not just translated) their business plan in English, developing the marketing projections and financials which led to the initial funding of the venture.

Dallas/Fort Worth Area

Analyzed, negotiated and managed loyalty marketing and codeshare branded alliances with senior level executives of European and Middle Eastern partners to enhance the value of American’s international network. • Designed and negotiated $100+ million joint venture which turned a route slated for cancellation into the most profitable route in the region.• Extensive cross-departmental coordination required evangelizing alliance contributions and influencing other departments to invest resources. • Considered an internal expert on strategic alliance negotiations and relationships, particularly with regard to loyalty marketing agreements, regularly coaching colleagues, providing guidance, training and expertise.

Dallas/Fort Worth Area

Led department responsible for all of American’s loyalty program airline partnerships around the world. Involved heavy negotiations working across 6 continents and management of up to 70 relationships at once. • Responsible for closing negotiations on American Airlines’ largest alliance, solving the most contentious issue, after years of unsuccessful attempts at cooperation.• Negotiated the loyalty marketing program for oneworld, American’s multi-carrier global alliance, with the four other founding airlines, and led the team that implemented the alliance at American Airlines.• Point man on the American Airlines acquisition of TWA and loyalty program integration, orchestrating the fastest partner implementation ever at American.• Revolutionized the airline industry for award settlement by introducing a process for award travel that has spread across much of the industry, dramatically improved customer options, significantly increased database and reporting capabilities, and has saved American Airlines $20+ million per year since 1998 ($350+ million).• Directed the development and execution of targeted loyalty marketing promotions, leveraging a Teradata database, to drive customer behavior via AAdvantage communication vehicles (web, email, print), direct mail, advertising and operational employee involvement.• Developed valuation techniques for current and potential relationships to report performance of alliances. • Cut budgeted headcount increases within months of starting by better engaging team members while simultaneously increasing group responsibility to handle 3 times the number of partner relationships.

AA - Marketing Planning, Strategic Alliances AA - Marketing Planning, Product Strategy AA - Workers' Compensation - FP&AAA - Compensation AA - SABRE Travel Information Network - Finance, FP&A

Mba, Finance

Bba, Honors Business

The Honors Business Program only accepts the top 2% of UT business school. U.S. Army ROTC Basic Camp, Fort Knox, Kentucky, Summer 1989

Education record

Activities and Societies: Student Body President/Student Council President; Varsity Football CaptainHigh School Salutatorian