Steve Penson

Steve Penson Email and Phone Number

Sole trader @ SP Business Solutions
Marnhull, GB
Steve Penson's Location
Marnhull, England, United Kingdom, United Kingdom
Steve Penson's Contact Details

Steve Penson work email

Steve Penson personal email

n/a
About Steve Penson

•Over 30 years’ experience of developing businesses and people•Focused on creating customer centric environments and cultures •Experienced in delivering Customer Service projects•Experienced business development coach•Experience in delivering and supporting continuous improvement programmes for business•Experienced in recruiting business investors and supporting new business start-up'sAchievements.•Successful Pan European train the train sessions for best practice, change management and sales and after sales processes.•Set up Pan European Contact Centre including recruitment and training of the team. Delivered under budget and ahead of schedule.•Project manager for a Pan European central database.•Set up After Sales Division for premium car brand.•Launched customer care programmes that won 9 consecutive JD Power's.•Successfully delivered in-house coaching customer service and after sales for premium motor cycle manufacturer.•Delivered change management and culture coaching programme with leading medical association.•Dealer Development and Investor searches and presentations for Premium Motor Cycle manufacturer in the Balkans and South Africa•Retailer and Investor searches and new business start up in Europe for Premium Manufacturer in the audio visual arena•Continuous Improvement and best practice workshops for German premium manufacturing group•Continuous Improvement and best practice workshops for automotive distributor in Saudi Arabia•Continuous Improvement and best practice workshops for businesses based in Asia Pacific regionSpecialties:Bespoke coaching and training sessions using our “Gemba GoSee©” process.Change management consultant Customer Service excellence as a way of life programmesBlock exemption standards.NLP practitioner.Certificate in personal life coaching.Dealer Development and investor searchesNew business start up projectsCertified trainer/coach for Inscape DiSC profilingDiploma in Workplace Psychology

Steve Penson's Current Company Details
SP Business Solutions

Sp Business Solutions

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Sole trader
Marnhull, GB
Website:
dorsetcommunityaction.org.uk
Employees:
24
Steve Penson Work Experience Details
  • Sp Business Solutions
    Sole Trader
    Sp Business Solutions
    Marnhull, Gb
  • Dorset Community Action
    Interim Chair
    Dorset Community Action Oct 2024 - Present
    Dorset, England, United Kingdom
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  • Volunteer
    Non Executive Director
    Volunteer Mar 2019 - Present
    Dorset, England, United Kingdom
    View
  • Alisar Ltd
    Director Of Operations
    Alisar Ltd Nov 2008 - Present
    Alisar Ltd is a business consultancy - we focus on people and process to deliver results:• We specialise in change management for customer facing staff.• We specialise in continuous improvement projects• We have extensive experience working with blue chip brands on sales and after sales in-house coaching and change management.• We run global events for senior executives in the telecommunications industry.• Strategic Consulting, including business plan & sales and after… Show more Alisar Ltd is a business consultancy - we focus on people and process to deliver results:• We specialise in change management for customer facing staff.• We specialise in continuous improvement projects• We have extensive experience working with blue chip brands on sales and after sales in-house coaching and change management.• We run global events for senior executives in the telecommunications industry.• Strategic Consulting, including business plan & sales and after strategy development.• Coaching and learning development in using hands on style, leading by example.•Always bespoke and designed for your business, using our “Gemba GoSee©” process Show less
    View
  • Infiniti Europe
    Gm Customer Quality
    Infiniti Europe Aug 2007 - Nov 2008
    GM responsible for 3 key areas. Customer relations and customer experience at retail outlets in 14 countries. Contact Centre for 14 countries. Implementation of Sales and After Sales process to support fiscal and sales objectives in East and Western Europe via a dedicated franchise network. Direct daily contact with all stakeholders and customers. Operated a kaizen approach to process to ensure continuous improvement.
  • Lexus Gb
    National Manager
    Lexus Gb Jan 2000 - Aug 2007
    Area ManagerNational Manager setting up Lexus division and customer care programmes
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  • Mitsubishi Motors Uk
    National Field Manager - Operations
    Mitsubishi Motors Uk Mar 1996 - Mar 2000
    Responsible for 10 field managers to work closely with retail oulets on sales and after sales marketing, sales and budgeting.
  • Spot Group
    Group After Sales Operations Manager
    Spot Group 1994 - 1996
    Day to Day operations and P&L accountability
  • Lex Service Retail Group
    After Sales Operations Manager
    Lex Service Retail Group 1987 - 1994
    Responsible for day to day operations and P&L accountability

Steve Penson Skills

Nlp Practioner Consultancy Gemba Certified Coach/trainer For Inscape Disc Profiling Diploma In Workplace Psychology Business Best Practice Business Planning Team Management Consultants Employee Wellness Psychology Nlp Automotive Management Consulting Change Management Vehicles Cross Functional Team Leadership Disc Profiling Retail Process Improvement Team Building Project Planning Performance Improvement Sales Leadership Strategy Continuous Improvement Management Business Process Improvement Customer Experience Training Start Ups Automobile Automotive Aftermarket Training Delivery Coaching Customer Satisfaction Business Strategy Management Development B2b Recruiting Customer Retention Telecommunications Operations Management Sales Process Crm Personal Development Profit Culture Change Performance Management

Steve Penson Education Details

Frequently Asked Questions about Steve Penson

What company does Steve Penson work for?

Steve Penson works for Sp Business Solutions

What is Steve Penson's role at the current company?

Steve Penson's current role is Sole trader.

What is Steve Penson's email address?

Steve Penson's email address is st****@****isar.eu

What schools did Steve Penson attend?

Steve Penson attended Cranfield University - Cranfield School Of Management, Gnosall.

What are some of Steve Penson's interests?

Steve Penson has interest in Football, Skiing, Economic Empowerment, Education, Animal Welfare, Arts And Culture, Learning New Things To Keep Life Fun.

What skills is Steve Penson known for?

Steve Penson has skills like Nlp Practioner, Consultancy, Gemba, Certified Coach/trainer For Inscape Disc Profiling, Diploma In Workplace Psychology, Business Best Practice, Business Planning, Team Management, Consultants, Employee Wellness, Psychology, Nlp.

Who are Steve Penson's colleagues?

Steve Penson's colleagues are Anita Hansen, Bethany Bennett-Smith, Caro Hart, Paula Bennetts, Rachel Fry, Jacqui C., Paul Seaman.

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