Steven Rodrigues Email & Phone Number

Massachusetts, United States

New England

Responsible for implementing Company strategy at a district level by leading 19 branches in the implementation, monitoring, and measurement of core processes, safety, inventory accuracy, risk management, standard work, and exceptional customer satisfaction. Lead leaders to become the customer's first choice for the products and services they need to keep their workplaces safe, efficient, and functioning by leading the District efforts for all customer interactions within the branch locations which includes ME, NH, MA, RI, CT, NY, and Northern NJ. Lead Branch Leaders in their understanding, implementation, and execution of performance and operational excellence. Lead branch leaders in the development of flawless counter and will-call customer execution to achieve exceptional customer service. Provide leadership and coordination of special local market services. Collaborate across Sales, KeepStock (VMI), Supply Chain, and other channels to ensure operational excellence and exceed customer expectations.

Massachusetts, United States

Drove Grainger's strategic vision to be the customer's first choice by leading the Customer Service objectives for the New England District. This included all customer engagements supported by branch and onsite customer activities with the district. Built and promoted strong partnerships with Phone Channel, Sales, Supply Chain and other key business partners to ensure strategic alignment in support of realizing profitable business results. This was accomplished through demonstrated leadership and execution in the areas of talent excellence, customer service, sales growth, and lowering costs. I led both branch and Keepstock (VMI/CMI) operations with a continuous improvement mind set.

Massachusetts, United States

Led a team of up to 18 Branch and Customer Service Managers with indirect leadership of 168 branch team members. Responsible for providing functional leadership and expertise to ensure the highest levels of operational excellence and customer satisfaction within the district. Ensured cross functional alignment with key business partners to achieve profitable growth. Responsible for implementing Company strategy at a district level within the Branch Network.

Massachusetts, United States

During this time, led Branch teams with increasing levels of responsibility. Teams ranged from seven to 14 employees. Locations included Everett, Boston, and Springfield, MA. Provided leadership to the overall operation of each branch with a focus on activities that drove superior service, sales growth, strong customer relationships, employee development, and expense management.