Steve R. Email & Phone Number

Miami, Fl, Us

Miami/Fort Lauderdale Area

We partner with private equity professionals, business owners and executives to identify and address operational inefficiencies and grow top-line revenue.Recent clients include PwC and global mergers, acquisitions and operations enhancement firm Platinum Equity.Available for consulting engagements, as well as interim/fractional/full-time leadership roles.

Miami/Fort Lauderdale Area

Reporting to the CEO/Founder of one of the largest privately-held art dealers in the world, developed and led team of 800+ charged with executing over 15,000 fine art auctions on over 100 cruise ships operating on 6 continents each year. • Accelerated unit revenue growth of this 50-year old enterprise from flat the previous two years to double digits via significant organizational and operational improvements across multiple functions. • Revamped organizational structure, implemented servant leadership focus, aligned compensation and recognition programs around key performance metrics- which delivered record-setting results and vastly improved employee engagement and morale. • Developed customized approach to doing business in Asia, which took this segment of the business from performance laggard to leader within 6 months.• Installed process improvement discipline that reduced client complaints by 22%.• Fostered collaborative and productive partnerships with cruise line executive teams by surpassing every brand’s revenue targets, while instilling a culture of accountability, responsiveness and professionalism.

Miami, Fl

Reporting to the President and CEO, led global organization responsible for all onboard revenue centers, including Gaming, Retail Shops/Concessions, Spa, Art, Photo, Guest Technology and Weddings/Celebrations- as well as sales of future cruises to guests currently sailing. Achieved record-breaking results for the brand. • Successfully developed and launched several new onboard revenue initiatives for Royal Caribbean's China operations, substantially surpassing already aggressive revenue targets. • Commercialized cruise line's exclusive high-speed internet-at-sea offering, turning an underperforming area into a top performer within 3 months.

Miami, Fl

Launched and led new organization responsible for all guest sales and service functions for the Celebrity Cruises brand, including Digital/Web Marketing and Revenue, Loyalty Marketing, Shipboard/Shoreside Guest Service, the Celebrity Vacations business, Direct-to-Consumer Sales and Onboard Cruise Sales. • Leveraged synergies between the above organizations to provide best-in-class engagement, sales and service experiences to Celebrity's guests. • Team attained all major revenue targets and KPI's, including a 40% improvement in Web conversion rate and a 91% increase in onboard cruise sales in the first year.

Miami, Fl

Launched and led the direct-to-consumer sales organization for Celebrity Cruises, the premium brand of Royal Caribbean Cruises Ltd.• In two years, grew revenue by 52% and revenue contribution by 34%, while reducing cost-of-sale by 20%. • Developed team of 100 Sales and Customer Service brand experts who successfully lifted repeat sales/loyalty rate by 26% in the first year.Also led the global launch of Celebrity Cruises “Suite Class”. • Coordinated efforts with Hotel Operations, Revenue Management, Marketing and Sales teams around the world to drive changes in the brand’s premium product.• Launched right on schedule and, by targeting key market segments and travel agency partners, surpassed aggressive targets for both sales volume and average selling price in the first year.

Dallas, Tx

Developed and drove strategy around $250 million global hotel program serving 130,000 active travelers. • Delivered $6 million in cost savings in first year through strong negotiations with suppliers, as well as development of creative tracking, reporting and communication mechanisms that improved compliance to program.

Dallas, Tx

• Launched full-service vending/distribution business in the Dallas, TX area. Grew business 20% in 18 months by leveraging strong customer relationships, referrals and multiple leading-edge technologies. Successfully sold business at a profit.• Created and executed marketing plan for purchase, re-branding and re-launch of 70,000 square foot, 580 unit self-storage business. Designed marketing collateral, promotional materials and website. Developed and launched search engine optimization and customer tracking strategies. Drove 165% increase in year-over-year rented units. Successfully sold business at a profit.

Dallas, Tx

Promoted to lead team of 270 outside and inside sales executives and secure $4.4 billion in annual loan origination volume from 18,000 automobile dealerships across the U.S.• Successfully managed $35 million operating budget while delivering 29% growth in loan origination volume in the first year with no increase in headcount.• Designed and executed bold player selection process that seamlessly integrated the sales organizations from 3 acquired competitors, while experiencing very low attrition rates among top players and continued strong performance versus plan.• Introduced innovations that improved communication, planning, performance management and associate recognition mechanisms across the entire sales team.

Dallas, Tx

First director-level outside hire. Led team of 4 Regional Sales Managers and 52 outside sales executives across the central and northeastern U.S.• In the first year, moved my division from last to first among the outside sales divisions in all key metrics by stressing consultative selling techniques, individual accountability, discipline, and appropriate prioritization of efforts. Division of the Year award winner.• Championed several initiatives that improved bench strength by focusing effort on identifying and developing the organization’s next set of leaders. The first two such individuals promoted to Regional Sales Managers- within a year- took their assigned teams to “top 3” finishes in all key metrics among the 12 outside sales regions.• Developed unique, creative compensation plan for the New England region that improved focus on key business needs/activities, better differentiated performance and led to a 61% increase in production in just 3 months.

Dallas, Tx

Promoted to lead a team of 170 in Dallas, New York City, and Chicago, providing ongoing customer service for over 30,000 travel agency/corporate accounts as well as administrative support services for the entire U.S./Canada sales team. Managed $9 million operating budget. • Energized team and significantly improved operational efficiency by 30%, even while integrating TWA’s sales support organization and managing through 25% reduction-in-force in a constantly changing business environment following 9/11.• Championed/executed several Passenger Sales policy changes, significantly reducing revenue dilution/cost-of-sale by over $150 million in the first year alone.• Developed creative, visual support services measurement and reporting tools, allowing field sales teams to better manage the business and use Sales Support as a leveraging tool.• Drove successful implementation of an interactive voice recognition (IVR) system, lowering costs by 10%.

London, United Kingdom

Managed team of 10, and led effort to secure $102 million in annual revenue from 170 major and small corporate accounts across the UK. • Focus on growing key corporate relationships drove 85% increase in UK corporate revenue over 2 years in a flat unit revenue environment.• Trained team in multi-national negotiation and account management techniques, vastly improving coordination and cooperation with US-based field and headquarters sales organizations. Successfully instilled best practices while simultaneously managing cultural differences.• Developed strong relationships at senior levels both within the accounts and throughout AMR Corporation. Successfully managed inclusive team approach with UK operations teams at the airports to better service complex, demanding accounts.

Dallas, Tx

Promoted to manage global relationships with major corporate accounts worth $165 million in annual revenue. • Negotiated long-term, multinational agreements, and more than tripled AA revenue in two years through new business acquisitions and incremental share movement in existing accounts. • Top American Airlines Sales Award winner.

Mba, Business Administration

Activities and Societies: Admissions Fellow.

Bs, Chemical Engineering

Activities and Societies: Elected to three officer positions, Sigma Chi Fraternity.