Steve Sanchez Email and Phone Number
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I have spent the majority of my career scaling customer organizations to deliver world-class experiences (Intuit, Gong, Demandbase, etc) and fuel revenue growth. Currently, I am the Global Head of Customer Success @ Intuit Mailchimp, where I oversee the global strategy for delivering exceptional customer experiences, outcomes, and inevitably customer growth. In my past, I have led: ► Customer Success ► Renewals Management► Account Management► Customer Programs► Support► Customer Education► Professional Services► and othersMy post-sales functional experience has been primarily responsible for delivering on key metrics like: ► Gross Retention Rate (GRR)► Net Dollar Retention (NDR)► Renewals► Gross Margins► Product Adoption► Minimizing Time-to-Live (TTL)► Time-to-Value (TTV)► Advocacy► Net Promoter Score (NPS)► Employee Engagement► and more
Intuit
View- Website:
- intuit.com
- Employees:
- 17010
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Global Head Of Customer Success And OnboardingIntuitEncinitas, Ca, Us
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Global Head Of Customer SuccessIntuit Mailchimp Oct 2024 - PresentAtlanta, Ga, Us -
AdvisorVarious Startups Jan 2018 - Present► Gong.io: The AI Platform That Transforms your Revenue Growth► Sendoso: The Corporate Gifting Platform► Handoffs: Make Every Customer Interaction ExtraordinaryIf interested in working together, please reach out! -
Vp Of Customer SuccessGong.Io Jan 2019 - Feb 2024San Francisco, California, UsBuilt and led a world-class Global Customer Success team at Gong.io, which supported diverse customers, from startups to large enterprises, to fundamentally transform their GTM organizations. A key member of the Strategic Leadership Team and owner of building and executing the customer strategy to deliver revenue outcomes for our global customer base.Most notable callouts: • Instrumental in scaling Gong from <$10M and 250 customers to $250M+ ARR and over 4500 customers• Built and led a global team from 5 to 150+ talented professionals in Customer Success and many of the post-sales functions including Onboarding, Implementation, Customer Education, Renewal Management, Digital CS, and more. • Responsible for the creation and execution of our customer strategy with a strong emphasis on driving customer growth (NDR >135%) through customer value (NPS > 65). • Implemented customer-centric playbooks along the 'Moments that Matter' on the customer journey to deliver a consistent and valued experience focused on achieving business outcomes. -
Advisor | ConsultantGong.Io Jan 2018 - Dec 2018San Francisco, California, Us
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Vp Of Customer SuccessTerminus: Account-Based Marketing Jun 2018 - Jan 2019Atlanta, Georgia, UsStrategic Leadership Team member responsible for aligning customer organizations and influencing the GTM, customer, and product strategies post-acquisition of BrightFunnel, a marketing attribution technology for the B2B enterprise. • Built and managed the CS org responsible for customer satisfaction, retention and customer growth• Deployed the customer lifecycle strategy which achieved 115% net retention, cut TTL for new customer onboarding in half, and tripled user adoption rates. • Managed a team of ~40, consisting of CSMs, Support Engineers, CS Ops, and their leaders -
Director Of Customer Success - BrightfunnelTerminus: Account-Based Marketing Jun 2016 - May 2018Atlanta, Georgia, UsCustomer Success, Account Management, Support, Professional Services.
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Sr. Customer Success Manager - EnterpriseDemandbase Jul 2014 - Jun 2016San Francisco, Ca, UsSpecialized in guiding Enterprise customers to achieve revenue results through their ABM + GTM strategies. • Guided the entire customer relationship by offering strategic guidance to leverage Demandbase’s product suite to achieve their revenue-generating results• Worked closely with Sales and Professional Services while owning the renewals, executive relationships, product adoption, and responsible for generating additional upsell/cross-sell opportunities -
Manager - Strategic AccountsMeltwater Mar 2013 - Jul 2014San Francisco, California, Us -
Account Manager, Client SuccessMeltwater Apr 2012 - Mar 2013San Francisco, California, Us
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Assistant Manager - Direct DebtIdb Bank Mar 2011 - Apr 2012New York, Ny, Us -
AnalystCommerzbank, Ag May 2007 - Apr 2011Frankfurt Am Main, Hessen, De
Steve Sanchez Skills
Steve Sanchez Education Details
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University Of Connecticut School Of BusinessInternational Business Management
Frequently Asked Questions about Steve Sanchez
What company does Steve Sanchez work for?
Steve Sanchez works for Intuit
What is Steve Sanchez's role at the current company?
Steve Sanchez's current role is Global Head of Customer Success and Onboarding.
What is Steve Sanchez's email address?
Steve Sanchez's email address is sj****@****bal.net
What is Steve Sanchez's direct phone number?
Steve Sanchez's direct phone number is +120378*****
What schools did Steve Sanchez attend?
Steve Sanchez attended University Of Connecticut School Of Business.
What skills is Steve Sanchez known for?
Steve Sanchez has skills like Account Management, Strategic Account Development, Saas, Management, Marketing Strategy, Account Based Marketing, Business Development, Sales Management, Negotiation, Portfolio Management, Credit, Due Diligence.
Who are Steve Sanchez's colleagues?
Steve Sanchez's colleagues are Sarah Beckers, Joseph Jang, Kathryn Holliday, Jennifer Howell, Jordan Henigman, Kim Graden, Emmanuel Alln.
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